I would not recommend this company. Pros: good price, could start work soon. Cons: impudent manager; insufficient coordination and communication that resulted in extra work for the contractors and delays in the project (incorrect base cabinet; incorrect fridge panel, multiple times, incorrect wall door knobs, insufficient back splash tiles and tile edging, incorrect grouting); incorrect base cabinet delivered, instead of acknowledging the error, the manager offered to cut part of the cabinet making the drawer non-functional, after my protest, they cut the wall which did not help, only after that the manager ordered a correct cabinet; failed to deliver two matching panels to build a fridge cabinet, first only one panel was delivered and installed on a wrong side of the fridge, when second panel was delivered and installed, it was of different color and finish. BST promised to replace it. Next panel was also not quite matching and had visible scratches. The third panel was too short and did not align with the cabinet which was discovered only when it was ready to be attached. As a result of multiple manipulations with the panels the sides of the cabinets were scratched badly. Luckily these damages are covered by the panels. When I brought this up to the manager, he said that "something was wrong in my head". Delivering incorrect cabinet door knobs postponed the project by a week (of course, no one bothered to check on the delivery before coming to my place).
The brand new sink was scratched by the person who was installing the back splash who also left tons of ceramic dust all over the place; Incorrect number of back splash tiles and tile edging was provided as well as incorrect grouting. I had to go to Home Depot myself and pay out of pocket for the extra edging and correct grouting; they scratched the wood floor in the kitchen when moving the range around. I was told that BST was not using cheap made in China cabinetry. Well, I saw a stamp "made in China" on one of the boxes and "made in Vietnam" on another. I am fine with the place of origin as long as the quality is good. When I asked the manage about this, his answer was "What can I do about it?" Well, at least do not give people false information. Overall, the only part of the project that went smoothly was the old kitchen demolition after that, problems started popping up because nobody checked on the cabinets before they were getting installed. The counter top installation also went pretty well and I appreciate the team that worked on this part of the project. No matter how big the defects are, you have to accept that they will use a marker to try to cover them at the best. As of now I have a new kitchen with all the imperfections. It is unacceptable that the manager comes to my place, allows himself to raise his voice at me and make me feel threatened. This is BST's customer service and professional ethics. Beware!!! read more