John came to my house and was amazing. Great service, super professional and extremely…read moreknowledgeable. I highly recommend Hoff!

Quick response and service. Online service scheduling that actually worked. Friendly and…read moreknowledgeable staff.

We were in need of service on our thermostat and furnace during the extreme cold weather. Gary at…read moreAutumn Air communicated with us throughout the day letting us know that he would fit us into his schedule after hours. He arrived and got us up and running in a short amount of time. He is knowledgeable, a good communicator and very professional. We would highly recommend Autumn Air for your next job. We can't say enough good about Gary and Autumn Air. We would use Autumn Air again and it certainly deserves a ten-star rating!

Hands down the best service ever. He first tried to trouble shoot my problem over the phone to save…read moreme from having to pay a service fee, but when it became apparent that the issue was more complex, he was at my door in 10 minutes and had the issue fixed and showed me what the problem was so I could understand. Then he gave me lots of tips on AC maintenance and what kind of thermostats are the best for the setup in my house.

We had a chimney cap that needed to be fastened and caulked…read more I called this morning and let them know I needed it done today if possible because of the storms coming this week. Austin out and let me know that he would come over and handle this before the afternoon was up Once he arrived, he was very professional and timely. He finished the repair in a half hour and was able to keep the cost down on my end considerably. I highly recommend this company to anyone in need of their services

Over Labor Day weekend I had Elite out as my AC went out. The technician came out and replaced the…read morecapacitor. In testing the fan motor, the motor was free spinning without any resistance or slowing/drag observed. The unit started up. One week later, the unit went out again, but this time the fan motor was locked up. The fan motor and the capacitor replaced and the unit started up. During this second repair the technician took the capacitor I had purchased for $500 (a part online for $25), did a test, didn't report the numbers to me, and told me he was placing the part back into inventory on his truck. I reached out to Elite after this repair asking for a refund of the capacitor in the amount of $300 to so that the technicians repair time was covered for the holiday time the week before, and they refused. My rational for the refund, and my concern, is that there is a potential that the capacitor to replace the originally failed one was used, given the apparent practice of technicians using old/worn parts that have been placed back into their inventory. While the technician stated that the capacitor still tested ok, given that this specific capacitor was installed during the motor lockup, it is inherently altered and worn. Wit this practice, I am concerned that such a used capacitor was installed on my unit with the fan working properly, and thus caused overheating of the motor with a weakened capacitor. Elite has offered no refund at this time, and I have canceled all of my extended families' services with the organization, given that they have the potential of utilizing worn parts and selling them as new parts.

Tyler did a fall furnace checkup. Two weeks later the humidifier fell off the furnace and broke…read more He tried to deny that he hadn't properly refstened it, but after my in-person visit to the company they agreed to install a new humidifier at no cost. For that reason, I had them do a spring checkup, Emma claimed the heat exchanger was cracked, the fly wheel needed cleaning, and the a/c compressor was "over amping." I had a different, highly reputable company check the furnace and a/c, and they found that none of this was true - neither the furnace nor the a/c had any problems. Also, Emma did not provide a written a written description of her service and recommendations, and they have not provided the promised receipt for the payment of the second inspection. They are either incompetent or dishonest, very possibly both.

I have a 2 yr old HVAC system purchased from Swiss Air. Recently my furnace was not heating…read moreproperly and a severe winter storm was days away. Tyler came out and found no issue with furnace. 2 days later Bill came out and after 3 hours found that the thermostat wasn't communicating fully with furnace. Still no repairs made. Bill returned a day later and moved thermostat to lower level next to furnace in so it worked thru winter storm and gave me a bid of $400 to move thermostat back to original location in family room. After reviewing the path of the wires through the garage, up into a closet, and finally in through the wall, I decided their were too many possible points of failure and decided to leave thermostat in lower level but needed it moved over a foot so as not to impede doors covering HVAC area. Bill said the cost will be the same per company regs and wouldn't re-bid the job even though it was significantly less time and labor than the previous bid. He also needed to reconnect the A/C so I guess I'll find out this summer if that was done properly. I cancelled on the spot and will hire another HVAC company in the future to move the thermostat 12 inches to the left so I can close the closet door and test the A/C. I'm extremely unhappy.

Brian is a champ. He dropped everything to put a hot water heater in our daughter's home before…read morethe weekend and prioritized the job above else. He is busy but worth the wait.

Brian came to my sister-in-law's rescue once for a water heater and then again six months later for…read morea furnace and AC. We were in a bind both times, and he was so accommodating and kind. Pricing was great too. He was recommended by a friend so we had no qualms at all about he and his assistant being in the home. They were both friendly and left the place clean. He's just a good guy who knows his stuff. Definitely recommend NRG!

Called this morning and they were able to fit me in today for a service call. Their technician…read morediagnosed the problem as being a bad circuit breaker and not a furnace issue at all. I appreciated the honesty! He had to leave to get a new circuit breaker and came right back to replace it. I'm happy with the service - prompt and courteous - but I am not thrilled with the high cost. The service call was $89 and a new circuit breaker should cost only $20-$30. I was charged $331.50 total, which I've been told by neighbors is very, very high for such a simple fix...Oh well. At least my furnace turns on now.

We have used Classic Aire for almost nine years and have had service calls and twice-yearly checks…read moreover the years. A new HVAC system was installed in our home in late March this year and everything was done professionally and neatly with no messes left for us to clean up. The system worked great until the incredibly damp and cool spring when the AC was having real trouble dealing with the humidity in the house. But Faszold--and its mother ship, Classic Aire Care--kept sending out a couple of stellar technicians to check and adjust the system until they got it right. And this was warranty work--we did not pay for anything as they tweaked settings and made the system work in our home. Anthony and Steve are true problem solvers as they continued to address individual parts like the thermostat and fans and they finally got it all worked out so that the system is able to keep our house below 50% humidity. It was a frustrating time but the company has been responsive and supportive. Mike Faszold was also amazing and continually answered my calls and texts during both pre-sale and after install time. This company stands behind its installs and comes through on its promise of good customer service. Check around but believe what they tell you.

We use this company before, and always had a great experience…read more We thought our heat went out and we had called them for their 24 hours service / emergency services. However, we did not get a call for a couple hours so I would not say they are open 24/7 but they did return our call pretty promptly (within hours). They were very courteous and they returned our call. However, they were not able to get to us until the next day so we did not end up using them this time which is understandable a lot of people were without heat when we had severe low temperatures. I recommend this company their family owned local and customer service is really great.

I can't say enough good things about Apollo. They installed my Carrier system in 2018 and took…read moregreat care of me. I've called them out for my mother's house and they've been great. Thanksgiving Wednesday 2025 and I had no heat. Jonathan came out in a couple of hours and fixed the furnace. Parts were still under warranty. Nobody cares more than a family owned business. I recommend Apollo to everyone I know.

We just moved here and had no idea about our furnace, Tommy showed up, did a service & inspection…read moreof our system. Then very throughly explained the system to us. Did not try to force in to anything. Tommy is a very good & honest serviceman.