After being an auto technician for 35 years or so, I retired a number of years ago. Trying to find…read morea good garage that is completely honest with knowledge techs isn't always easy. I am happy to say that the nice folks at Gerber Collison in Brunswick recommended Bob and his staff at Barnes Auto, in Brunswick. Years ago I had an older car towed to Bob. It needed a new fuel pump. I wasn't going to drop the gas tank on a gravel driveway. Bob called me up prior to replacing the pump. He informed me that the PCM (power control module, the main computer) was bad. And since that part wasn't available he suggested scraping the car. A Saturn station wagon with approximately 295,000 miles had served me well. Lots of other places would have been happy to charge me hundreds of dollars to replace the fuel pump and then call me with the bad news. I recommend Bob and his staff at Barnes Auto to anyone looking for an honest shop where INTEGRITY is more important than a making a quick dollar. Thank you very much Bob, Tammy and the techs in back. Y'all are AWESOME Stuart

I paid 400.00 for a window that was not working and left only to get home to discover the window…read morewould not stay up. after a lot of calls Bob Barnes grudgingly " repaired" it. months later, same issue only it was Summer 104* and this time he told me he had no one to repair it because his worker quit and he could not help me. no offer or suggestions. BEWARE OF THIS BUSINESS. The other Barnes Auto is reliable and honest on Community Rd. They are not related and Kendall Barnes stands behind his work.

I had my local mechanic to rebuild the front end on my Dodge Ram 2500 4wd pickup, using the Carli…read moredrag bar and rebuildable super heavy duty upper and lower ball joints, along with the Synergy "T-style" steering linkage assembly, and other front end parts, along with a heavy duty steering box and bracket, and a quality power steering pump. I needed to have the front end aligned, as I had spoke to Kendall Barnes, to find out if his shop could do this. Kendall told me, they could align anything. So I drove there, and being I didn't have an appointment, had to wait a short time, then they got me inside and on their alignment machine. Joe was the alignment 'tech', as he did a superb job, making sure the steering wheel was lined up correctly with wheels, taking his time to make sure it was done correctly. I would have waited all day, but Barnes had me in and out in less than a couple of hours. My truck now drives like a dream. I would highly recommend Barnes Tire on Community Road in Brunswick GA. Now need a new set of Nitto Dura Grappler 10 ply tires, as Barnes Tire can order these as well.

Fantastic mechanics and service! I highly recommend Barnes. My first time there, I had a slow…read moretire leak. Terry and crew patched it up for a nominal fee. There was no pressure to purchase a new tire or anything else. I've been back for brakes and another tire issue. All were great experiences. They are always very courteous, friendly and professional.

This shop is amazing. I was driving through Georgia and ran over nail. Called the shop at 5 PM and…read morethey squeezed me in and plugged my tire and had me on the road in less than 10 minutes. Antwan took care of me right away and super professional!

Got me back on the road but the tire must've been like a third-party Chinese tire that blew a…read moresidewall a few months later. The person who fixed it said they had never seen that brand of tire.

Extremely pleased! Very timely flat fix and communicated well! Received text message on status…read morewhich was appreciated and had the option to schedule appointment.

Todd always is busy but he does great work and he is always honest and up front with you about…read moreeverything. If you have an issue that needs immediate repair he will always try to squeeze you in!

I took my my wife's car in to the Gloucester location around 8am. The guys quickly diagnosed the…read moreproblem (bad wheel bearing) within 15 minutes. Ron gave me a call explaining the parts/labor needed, gave me a quote and told me the work would be done that day. At 2pm, Ron called to let me know that the work was done. I usually try to do all my automotive work on my own, but a wheel bearing was out of my league. We're new to town, so we asked around and Brunswick Tire was recommended to us. I felt like my business was important to them and they treated me very well. I wasn't spoken down to and I never felt that I was being cheated.

The lady at the front desk was sort of friendly…read more I had a slashed tire that I was 99% sure couldn't be patched. But doesn't hurt to ask right? So I sat there for over an hour just so they could tell me "yeah, can't be patched". Waste of my time. Then they took the plastic nozzle cap off the tire, and I had to ask for another one. Very weird. No tire rotation, nothing. Just slapped a new tire on the next time. It was super weird! Got the impression nobody wanted to be here (including me)

I am probably writing this review and it will blow in the wind. Firestone Corporate needs to set…read morestandards! I had an early appointment at 8:30am for an oil change. I do not have anyone to give me a ride, so I let them know I would be waiting. Walking in the door, there were 3 people at the counter looking at their screens. And the garage area was blasting with Rap Music full of fowl language. Very unprofessional to say the least. I made a comment to the front desk girl about how loud the music was and she stated that is how the technicians like it and it keeps them happy. Wow! This music was very offensive. And is there no consideration for the customer, who is paying for a service and providing payment to the employees. So, I said nothing more, tolerated it and sat down in a filthy lounge area. The cleanest chair was full of food, hair and pure nastiness. After thirty minutes, I had to get on a conference call with a customer. To be courteous to other 'victims' in the waiting area, I went outside. It was even worse. There was no escaping this lovely set up. I proceeded to walk down the side of the building to go towards the back, where I could have a phone conversation. As I walked down the side of the building, it was a pleasant journey stepping over discarded trash and even a few dirty diapers. Fast forward, I had been waiting 2 1/2 hours at this point. Asked the front desk person what was going on with my car as it was just sitting the rack. Waiting a while longer. All this time I was waiting, I had ask to be told they could not remove the oil pan plug and were afraid the pan would crack. I suggested a lubricant like WD40. She laughed it off. But, guess what, google it. That is an option to attempt. Needless to say after a 4 hour stay at the most unhappy and disgusting place. I did not get an oil change. Usually the customer care expectations start at the top of the food chain. Brunswick Firestone is apparently lacking good management and no one cares about service, whether it happens or not. Firestone Corporate, you really need to take a good look at this store. BTW - This use to be my go to place. What is the world happened? Zero stars would be more appropriate.

Dropped off a slow leak tire on Sept. 26 that another shop could not fix after trying three times…read more Returned the following day to a fixed tire which they put on my truck, reset every sensor and stored the spare tire. Young female manager informed me the charge would be ZERO. They have my future business for sure.

The folks here are either incompetent or enjoy inflicting misery on customers. Or a possible…read morecombination of the two. They have a total of THREE AND A HALF HOURS of time stolen from my life. I want to know what they do with that time, certainly not do any productive work. To start, I made an appointment for 2 PM Wednesday to have 4 tires replaced and an alignment done. I was going to wait on it and after handing over my keys, I left to walk around the area. I returned at 3:30 to find my truck was not even moved, still in the parking lot, untouched. I asked about it, and was told it was next on the list. Then informed it would be about 45 minutes to have the work done. I made the appointment so I'd be able to pick my kids up from school around 3:30 and get to their after-school activities. Not possible to get tires done that day. Was told to show up at opening next morning and they'll take care if it. Lucky me, I could get off work! 8 AM next day, they take the keys and I watch them drive my truck back to bay. I expected it to be about 45 minutes, as was mentioned earlier. TWO HOURS!!! I was almost driven to tears, still am having spent those two hours in an abhorrent pit of purgatory, not to mention the additional hour and a half of absolute waste of time and nothing done the previous day. I couldn't make eye contact with any employee because if I did, a long long string of profanity would have ensued and I promised my wife I would be better about that. I recommend finding somewhere else to get your tires or associated work done.

Originally, I checked out a National Chain's website and found 4 tires on the site installed for…read more$488. I set an appointment on-line and waited for confirmation. The next morning, I got a call from them saying they didn't have the tires I had selected on line at my particular location. So I went into the shop itself and spoke with the guys there. While the tire they wanted to substitute was only $12 more, the entire thing was going to cost me almost $800. I asked what happened to the $488 price I was quoted on line and they started in with the song and dance. Needless to say we left and ended up at Duckworth. As soon as we walked in and asked about tires for my car, William immediately gave me a quote, installed, balanced and all for under $500. When my husband said our other car needed tires as well, William threw in alignments for both cars (value of about $120) free. So we ended up getting new tires for both cars for under $1,000... no fuss, no upcharging, no big sales push to get us into buying other maintenance plans. The best part was that while they were working on my car, I asked them about my tail light - which was out - and the mud-flap that was loose and told them to call me with the cost to replace the bulb and repair the mid-flap. The mudflap they couldn't repair, but they replaced the bulb for free! Now that's service.

This business keeps deleting my review. But, terrible customer service and service beware! Go to…read moreany other mechanic shop in Brunswick!

I made an appointment 11 days in advance of day set to bring in RV for axle tire tune up so to…read morespeak. Called in route. I was 50 minutes away. Jack said come on I had to drive 15 miles to get my RV from storage. Then 50 miles south to his shop. Dropped it where he told me 9 am I said how long. He said 2-3 hours. I was almost an hour from home so I killed 3 hours went back not touched. He said I will get on it shortly. I came back 2.5 hours later. Still not touched. Awful run business. All I got was excuses about mechanics being out. That never came up prior to the 51/2 hour discussion with nothing done. I pulled it out Took it back to storage. Jack will tell you whatever you wAnt to hear then do it or not at his convenience. As I told him when I left this isn't cool and no way to treat customers he made commitments to. I won't be back. Be Leary he seems very nice. FYI. I was very respectful to him Thru the process. I even sired him and I'm sure I am older than him

Headed out of town for the weekend. Noticed that I had a nail in my tire. Called Jack's to see if…read morethey could fix it. They said not a problem bring it to us and we will squeeze you in. I have used them in the past for repairs and they always do quality work. As a matter of fact when we live town tomorrow going to be dropping my other car off to get the A/C looked at. Recommend Jack's Tire and Breaks, for the go to place for repairs!