Friendly, knowledgeable staff. Customer oriented!…read moreGood place to do business! They know what they're doing and prices are reasonable!

Got a decent deal on tires. When I had an issue with one of the tires, they told me I needed a new…read moresensor costing over $300. I took the car to the dealer who looked into the issue and fixed the problem for $85! So be cautious.

They're the best in Valparaiso. Great quality of service and honest prices. I've been to a few…read moreothers in Valpo and Tom's is the best.

Awesome service , car needed everything and they took care of me. Even suggested other places that…read morecan help me better with one of my issues. Helped with.my needs even after car was out of shop. Explains everything well and isn't trying to just rip you off and all about the $$$$. Hopefully not soon but will be back.

I got stranded on the highway due to an alternator that suddenly went bad and fried a battery. They…read moretook me in that same day and I got the car by 2:30pm. The cost was also "fair" for what was something I usually would've had to wait for. I recommend this place.

I was disappointed to find I was charged for an hour of diagnostic work when part of that time was…read moreused by the shop employee to go buy breakfast at McDonald's. I had dropped off my truck to have them inspect an issue with the 4x4 system. After receiving their repair quote, I realized I could not afford the cost. I understand that's not the shop's fault. However, upon getting the truck back, I found a McDonald's receipt inside that showed the employee had stepped out mid-inspection to purchase food. While I can appreciate needing a quick bite, it seems inappropriate to charge a customer for time not fully spent addressing the vehicle repair. I wanted to provide feedback that this did not meet my expectations of paying for labor on actual inspection work.

Work on your customer service! John, who answers the phones is exceptionally rude! Told me my car…read morewas done but wouldn't tell me what they did. Told me to get there before they close if I want to talk to the guy who did it. I said I didn't have a ride so can you have the guy who did it call me. He said they were busy and if I want to talk to them I need to find my way to the shop before they close. So I asked to talk to Mike the owner, he was recommended to me by the guy who I bought my car from, but Mike is also busy and he would leave him and message and see if he might call me back. I just want to know what was done on my car! If I can't get there before closing you want me to pay and you'll leave the key but you won't tell me what work was done! I had a couple simple questions and he was so rude!!

I took my 20 year old work car to this business today. The guy at the counter took one look at me…read more(female) and my car (old) and started giving me the mechanic song and dance ("we can proooobably look at it later this week, it's gonna be a lot of money. If we have to fix something it's gonna be a lot of money" I needed an alignment and to have my tires rotated "We can look at your a/c for $104 but if something needs to be fixed, it's reeeaaaally expensive". I asked if he could be more specific. "Like $1000". Ok, that's a typical price for an a/c replacement, but this guy and his "expensive" talk is annoying and condescending. He has no idea, and nor is it his business, what people can and cannot afford. It turns out that the work that needed to be done is less than the amount I talked the seller down from his asking price yesterday when I paid cash for the car. It also turns out that I'll be taking the car elsewhere for the repair. The Norm McDonald/Guy Fieri mashup looking guy can keep listening to his Van Halen and being misogynistic all by himself.

I will only take my car to them. They are honest and respectful and reliable. I have nothing but…read moregreat respect for them

I had to make an appointment 2 weeks in advance. Problem was…read morea sporadic hart-to-start and a metal-to-metal clackety noise when starting the car. I said to install a new timing chain and hydraulic tensioner, and inspect the other parts for any that may be bad. Gill's said they will check all the parts after disassembly. It's a 4 hour job to disassemble the top of the engine. After installing a new timing chain and tensioner, Gill's said they had checked everything, and all was ok. I picked up the car and it was better, but I basically had the same hard starting problem and clackety noise as before. Not wanting to wait 2 more weeks for them to look at it, I took the car to another shop. The second shop found what Gill's missed: a bad intake sprocket. Gill's had said, after the repair, that the sprockets, naming them specifically, were ok. The noise is now gone and my engine runs great.

I came for the axle replacement! It was my fault cuz i bought the wrong axle on online and the old…read moreaxle was took out already! I decided to put the old broken axle back but they recommend me to let them rebuild the old axle for me for cheaper cost. I accepted and after 3 hours, the broken axle was like brand new again and was put in my car! They did a good job. My car so smooth now. I'll come back. Happy new year to shop and good luck to everyone!

Definitely one of those shops that you're scared that they might overcharge you. They charged me…read morefor something they couldn't figure out, spent probably no more than an hour on assessing and ultimately didn't fix because they didn't know how. To be fair, neither did the dealership, but at least they didn't charge me $500 like Busy Bee did.

Stopped contacting us back about the status of the car we brought to get fixed…read more We ended up replacing the car since they couldn't figure out how to fix what was wrong I don't recommend going there ever

If I could give NEGATIVE stars, I would! Do NOT take your vehicle here, or let your friends/family…read moretake their vehicles here either. Sit down and grab some popcorn because we're about to spill some tea. Today is 8/23/2023. A family member of mine was having many troubles with their car, and was recommended by a friend to take it to C&C Auto Repair (said friend personally knew the owner of this shop). For the record: we'd had this car looked at and minor issues fixed by multiple mechanical friends. My family member had their car towed to this auto shop on 7/3/2023. The car sat in their lot for 2 weeks - without a call/email update from the shop to car owner - before the owner of the car called the shop to check in on their vehicle. The service writer at the shop briefly explained that the mechanics "have seen and diagnosed the car". Rightfully so, the owner of the vehicle was confused as to why no one had contacted them for an update to let them know the next steps. The service writer said they were going to order a part, and call with an update once it was received and the work was going to be started. Another week passes by - no call from the shop. The owner of the vehicle called and asked for an update. Apparently, they had "just gotten in the part and were waiting on a 'big job' to finish up before they were to start on their vehicle which was 'immediately next". Another week goes by, no update from the shop. Once again, the owner of the vehicle called and asked if they'd started on the repair yet. The service writer continued to give my family member the run-around, saying "we hope to get to it by the weekend". The weekend would pass, the owner would call again for an update the following Monday or Tuesday, to which the service writer would say "we hope to get it to this week" etc etc. This continued for an additional 3 weeks, each time the service writer promising the owner a call for an update, to which the owner was never contacted. The owner of the vehicle called for updates each time they ever spoke with the auto shop. Not once did my family member get a straight answer to anything, or get the chance to speak with the owner of the shop. A quick note to add: my family member relies on their car for their job. During this time, they've had to borrow multiple family members cars just to get to and from work. The customer service and decency C&C provided was next level UNPROFESSIONAL, and in my opinion, should be reprimanded for. My next step is to call the better business bureau to file a complaint. (1/2 of review because word count was too long. Please find part 2/2 in the photo attached.)

Worse place to get your transmission repaired ! Never go there again ! Junior is an ignorant prick,…read moreno people skills ! Had to take my car back 7 times n they made it worse than when I brought it in. The trans didn't even last 28,000 miles. Should of listened to the lady when I first got there that they never fixed her car right to begin with. They lie saying that drive the car, trans needs to learn. Not true, many mechanics I spook to said they they adjust at first and it learns to begin with. The other reviews given by people only speak of regular car repairs not transmission repairs. If you want to get burnt of several thousands of dollars, than go there. I suggest that you look else where for reliable transmission repair. The place sucks !!! Don't go there !

We wish we could put 6+ stars for this place. Our car broke down in the middle of our family trip…read moreand we really needed to head back for work and our one year old. They put us first in line ASAP and worked on our car even though it had multiple things wrong. They were so friendly and constantly gave us updates on our car while we waited. We are so glad we brought our car here, and now we can head home safely. If you're thinking about bringing your car here, do it!!! - Preston R. & family.

Service was great. I set up my appointment for 7 am and within the hour my problem was fixed and…read moreout the door. I really appreciate the service.

If you are a woman, especially a young woman or the guardians of a young woman, do NOT take your…read morecar services here. Last month at the beginning of April, I was sexually harassed by an employee at this establishment. I will attach photos here of messages he sent me via my personal phone number by copying it from my profile that was made by the store. Without my consent or pre-approved knowledge this employee paid for a service that I was entrusting the storefronts mechanics to do. This is an older gentleman that had previously been speaking with me about his wife and elderly father in a friendly, NOT inappropriate, manner. Given the light hearted conversation, I consider his act to be one of generosity and age superior kindness. However, once I left the shop is when he began messaging me. As you can see from the messages, I offered to pay him back for this unexpected and unauthorized act he did of his own free will. He proceeded to request sexual favors in return for his decision to pay for my car service. I was dumbfounded and did not respond for a period of time, in which he repeatedly messaged me until I did respond. In response I reflected on how inappropriate the request was. I unfortunately had to encounter him again the next morning, as the shop's team was servicing my vehicle once more. He "apologized" over text and said he too would be professional. All in all this was a terrible, uncomfortable and outright disgusting experience that I had from this shop. It triggered experiences of sexual harassment and assault that have happened to me in the past year, recent and traumatic enough to induce a panic attack response the more I had to reckon with seeing this man again the next day. I would not recommend their services to anyone, but I ESPECIALLY would not recommend these services to any woman, young women especially, due to their own vulnerability. I was leaving the state and moving across the country, I was alone with no family near my home, and this employee tried to take advantage of that in a humiliating and degrading way. To all that read this, please stay safe.

We had a flat tire and needed a new one. One was ordered and we were able to have it repaired same…read moreday. Everyone there was very friendly and helpful.

I'd give ZERO stars if I could. Bought four tires online and made an appointment to have them…read moreinstalled on my rims. Brought in my rims with the old tires on them to have the four new tires installed. I arrived about ten minutes early and immediately, the person at the front counter had me drive around to an open bay door and we unloaded the rims/tires. I was told about an hour to install the new tires. After an hour, I asked how much longer. He went in the shop and came back and told me a few more minutes. Another half hour goes by and I ask again. He goes in the shop and tells me they are on the second tire!?! WTH? I asked him if he thought this was acceptable. He said no and walked away from me. Another half hour later and my four tires were done. It is completely ridiculous to take TWO hours to remove the old tires from the rims and put new tires on and balance them. I had an appointment. What is the purpose of an appointment if it's going to take this long?? Like I've already said, I brought them in. They didn't have to lift the vehicle and take them off or reinstall them on the vehicle. Also, the next morning, before I drove my truck, I checked the pressure in the tires since they were so incompetent with the install. Yep...sure enough..they were all over filled. They were anywhere from 38-40 psi. That's 3-5 psi OVER what they should have been. There are a lot of tire places and I will advise anyone who will listen to go ANYWHERE else and avoid the complete clown show of Belle Tire in Valparaiso, IN. A good price isn't always a good deal.