Amazing service, great customer service, and experienced staff! They did a beautiful job with my…read moreunique tote made of heavy tapestry and embroidered with so many cats. I appreciate the hard work they put into mending my item. I also appreciate the reminder they texted me after I forgot to pick it up until 30 days after I dropped it off. The price for mending my tire was very fair especially considering the challenge of the fabric. I will certainly be a return customer. And next time not wait a month to pick up my item in time. Cannot recommend enough!

Got a linen suit pressed and pants hemmed for a wedding. Service was excellent and relatively…read morequick. Will absolutely be coming back for other alterations and cleaning needs.

I've been to this dry cleaner twice now (just moved to the area), so I am a newbie. Both times I've…read morebeen impressed. They were fairly priced, and extraordinarily courteous. I'm reading some of the older negative reviews and wondering if they changed hands. I also want to note the store is located next to Big Apple Bagels at 1963 Wisconsin Ave, Grafton, WI 53024. It seems they might have at one point been located in the plaza by Cost Cutters Hair Salon. Anyway, the place is spotlessly clean. The turnaround time on my clothing has been very fast! This last time, they told me I could pick up my pants a couple days later on Saturday. I got a call later that day from the clerk that accepted my pants, explaining that he had forgotten that they are closed Saturday for the holiday. He offered to rush my order and have it ready on Friday. I was in no hurry so I told him to just wait--I didn't need the pants that soon. I thought the call was very thoughtful. If this continues, I will make Young's my new dry cleaner.

Great service. Fast, well done and a very friendly attitude! Best dry cleaners in Grafton,…read moreWisconsin.

I have never seen such a dramatic drop in quality of service in any business since this was sold in…read morelate 2024. Every order has broken buttons, pants with 2 creases, shirt collars searched with collar stays actually imprinted on the outside. The list goes on and on. The people who work there are great. It's unfortunate the rest of the company is not.

Stay away from this place now that they have new owners. The prices are up, the quality is down (on…read morelaundered items and they now shrink wrap all of our laundered item. They turn into wrinkle bombs!! What the hell?? Also as of today when I dropped off our usual order, I was told that they will no longer launder towels or sheets. What??? We are a handicapped couple and cannot go downstairs any longer to get at the washer and dryer. I can accept that we'll have to pay someone to do this service but this is bullshit. Stay far away from these guys.

Capital cleaners is a good dry cleaner. I find their prices to be a little expensive for dry…read morecleaning suits on a regular basis. However, I went in there one time and needed a next day dry cleaning and they were able to do it for me and remove a lot of the stains from the pants that I thought would not be able to be removed. They've always been very friendly and nice with me whenever I'm in there. The store could be cleaner but overall it's nice.

Same thing happened today! I brought in an expensive shirt with a few small oil stains and were…read moretold "no problem." When I picked it up today, the stains were still there and they charged me for it! The only reason I went there was Downer Cleaners was closed yesterday. I guess I never learned from the last time this happened at Capitol Cleaners! I would not recommend them.

The lady at the front desk was quite short and irritable when I entered the store. She abruptly…read morerequested my items without even mentioning their prices. When I inquired about the price, she was completely clueless. I had a leather item, and when she said she had no idea what the price was because it was sent out, she seemed annoyed that I brought it and didn't just automatically know the things she was telling me, even though I had never been there before. Will not be back.

Horrible customer service. Lady at front desk is absolutely rude. Tried to use a coupon online and…read moreshe told me I couldn't. Spent over $300 on drycleaning and told I couldn't use an online coupon.

Few very important aspects that need to be addressed with this place…read more 1) the work they did on my shirts were professionally done, and that's where about the good service ends. 2) Prices are very high. To have two shirts pulled up two inches I was charged $15 EACH. Making it $30 total 3) Service was everything but pleasurable. When I dropped off my shirts they never mentioned a price. I was told I could expect a call in 7-10 days, 3 weeks later I was still waiting for the call. After making two separate calls I was finally told I could come pick them up. Then after complaining about the price I was told to pound sand and that's what their prices were. Again! To be fair, the work was very professional and I didn't have anything cleaned so I can't speak toward that aspect of their business. But overall I'm not very impressed with their service and prices.

I had bought my white professional shirt (White House Black Market) which was hard to find and I…read morebought it for $98 plus tax. It's very hard to find a white shirt that fits well on me. I took it a few months ago to get it cleaned. When I went to go pick it up, they approached me with a big green mark on it. They asked me what it was. I responded "that was not there when I brought it" they tried blaming it on me. I didn't accept that fault because I knew it wasn't there when I dropped it off. They said they will try to work on the spot. After giving them sometime, I would call and they would push me off. The owner, Vladimir, told me that they couldn't take the stain out. I wanted to salvage the shirt since it's hard to find a good quality, fashionable white shirt. I offered if he can cut the sleeve to make it a 3/4 sleeve to remove the stain. He said they do tailoring and can do that and he was looking online for the same shirt. Weeks went by with no call from him and every time I would call they would push me off. I finally went to the store today and he gave me my shirt in a clear bag and it had MOLD/black spots all over the shirt and it was torn on the sleeve. I asked him what happened? He continued to offer me $70 in credit or $50 cash. I told him I spent $98 plus tax and they don't sell this shirt anymore. I asked him about his insurance. He said he will not claim on his insurance because he has a $250 deductible. He pulled out $50 and handed it to me and he wanted me to sign a liability release. I told him I wouldn't. He told me that's all he's giving me and that I can sue him or whatever I need to do. This is a disappointed and very upsetting. BEWARE that if something happens to an expensive item he will not give you what it's worth and will try to blame it on the customer first. He had my shirt for months before I picked it up today. I gave him the benefit of the doubt that he was going to be able to fix the shirt, but he didn't! He gave me $50 and told me to sue him or whatever I need to do. Sara

I had a bridesmaid dress that I last minute needed to get pressed. They were able to do this for me…read morein under 24 hours! The dress looked amazing! Workers are so kind. Very affordable!

we love Westwood Cleaners! they are so friendly and offer quick services at affordable rates…read more highly recommend them for cleaning, dry cleaning, and alteration services.

Quick turn around on dry cleaning. Super responsive staff. Good price. Don't get many things dry…read morecleaned but will go back when I do.

My experience- great work, always on time- good prices, easy drop off and pick up. Whate else can…read moreyou hope for from a dry cleaner?

First time visiting and using this laundry mat. It is a nice place, very clean, with plenty…read moremachines for use. People are very helpful if you need help. Clothes look clean when coming out of the washer. Background music is at the perfect level where you can hear it but it's not overwhelming. Getting here early looks like the best option before it start to get crowded