This place is exactly what a family needs during a difficult time of a loss, for a loved one. The entire staff were extremely welcoming and accommodated our needs, including creating a zoom link for those who could not attend in person. His full military salute was simply beautiful. Thank you Adela and Cedric for your expertise and assistance, you were all a blessing. Also, Pastor Daniel Parham for officiating the services. Thank You! Angela read more

There's pros and cons to this establishment. The pros: friendly staff, beautiful location, quick call back time (we had my mother in law in hospice and was passing at 1am) called a few other mortuaries and only this location called back. The cons: the staff referred to himself as a "wetback", the Deacon was almost 30 minutes late to the burial due to a family emergency, the staff promised to give directions to the burial but failed to do so causing confusion among our guest. Our florist had trouble delivering the day of the viewing because the mortuary said no one under the name had a viewing there. I had to call the mortuary myself and then they accepted the flowers. The cost was comparable to other mortuaries not less or more. read more

My husband passed away unexpectedly and had looked at different funeral homes but Brown Colonial Mortuary was my best option, Thank you very much Adela for your dedication and hard work, Adela was always caring and was always available if we had any questions or concerns, all staff are amazing and so welcoming, Thank you Adela read more

Browns Mortuary has taken care of my family for many years. There is no other place I would go. I recommend them to all my friends. All of the staff is amazing but Paul has taken care of my family all the time. He always gets back to me with answers to questions, is honest and the staff is so respectful with everything they do. Carla was amazing with my mom and husband. read more

I have to believe that we ended up at Brown Colonial due to divine intervention. After experiencing a devastating loss in my family, I began calling funeral homes off of a list we got from the hospital. Brown Colonial was the quickest to respond. Within an hour I had a rough estimate for services and was told they could accommodate a service that week if that's what we wanted. At about the same time, an acquaintance of my husband's recommended we work with Big Ralph. We took it as a sign and went for it! I explained to Ralph that the side of my family that had just experienced the loss was of limited means and we would be reaching out to charitable organizations for financial assistance. Ralph assured me that they could absolutely work with that. As the charitable donations started coming in, we didn't need to leave a deposit; that was such a blessing! I cannot express my gratitude to Ralph and Brown Colonial for the service and support they provided. Ralph was extremely patient, answered our countless questions, was gracious when we made changes and he provided invaluable advice. There wasn't a single time that we needed something and he wasn't available in a timely manner or he didn't come through. He went above and beyond the call of duty and we'll never be able to thank him enough for that. He made a terrible event in our lives as positive as it could've possibly been given the circumstances. Ralph is a consummate professional that isn't afraid to tell you how it is. The man knows his stuff!!! And to boot, he's got a heart of gold. Thank you, thank you, thank you!!! We're eternally grateful. read more

Brown Colonial Mortuary - Inside the beautiful chapel. - Mortuary Services Near Me - Santa Ana, California

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Brown Colonial was very helpful for a recent funeral for a family member of mine. Ralph in particular went above & beyond. He made the process as seamless as possible. He always made himself available to us for all of our questions & concerns. My family & I felt confident being under his guidance. read more

Ralph, I want to extend my heartfelt gratitude to you. You exceeded my expectations in so many ways. The care, time, attention, and respect you showed my loved one meant so much to me. Without a doubt, you were intentionally put in my path. The other service providers I called were not yet open for business. That is what sets you apart from the rest. You understand death is not a 9-5. It is constant and can be unexpected. Hearts are broken and loved ones are left in despair. You restore dignity to the dearly departed while comforting and consoling those left behind. The world needs more "Big Ralphs." May the Lord bless you and keep you Big Ralph all the days forward. ~Most sincerely read more

Do NOT go here. I was here last week and my experience was awful. I didn't experience any compassion from the staff and their prices are way too high. Furthermore, the premises of the funeral home were filthy. The restrooms had no toilet paper and poop smears inside, the sinks were full of hair and the mirrors smudged everywhere. Trash all over the chapel floor. There wasn't even a service on this day so I don't understand how they could've left it like this and even provided a tour. You'd think this company would be ashamed of this type of conduct but when I brought it up to the manager, he got defensive. My recommendation is to go somewhere that respects end of life services. read more

Losing a loved on is never easy especially when all the arrangements have yet to be made. Fortunately, cousins were able to direct us to a family mortuary in our time of need. We went in to the office and talked to Ralph and he helped us get all the arrangements situated (for about $3,000 less than most Orange County mortuaries). From the time we decided to utilize Brown Colonial's services to the time of Grandpa's service we had been in contact with the mortuary several times and were very pleased with communication from the start. We received a text message letting us know when they had picked up our grandfather and that they were bringing him to the mortuary. The day of the service we were provided with use of the chapel, a wake area for family to gather, prayer cards, and AV aids (screen and hook up for laptop) for the slide show, as well as access to their wonderful, caring, helpful staff. Amparo and Celeste did a wonderful job making sure we had access to everything we needed the day of the service. They were so kind and compassionate to our entire family and saw us through the entire process. Thank you Ralph, Jaime, Amparo, Celeste and the rest of the team you were all a tremendous help to our family during this difficult time. read more

Brown Colonial Mortuary - Mortuary Services Near Me - Santa Ana, California

Thank You Brown Mortuary! Brown Colonial Mortuary was so caring, supportive and helpful as we navigated through needing to plan a service for my mother's unexpected death. They jumped in and helped guide us along as we struggled to know what to do and how to proceed with all the needs of a successful funeral given the Covid restrictions and limitations. Brown made us feel as if there was not a pandemic going on and took much of the burden on themselves to help us with every step of the process. Often giving me many helpful suggestions to make my mother's funeral the best it could be. Her service was beautiful because of Gerran and his amazing team. I have also used Brown Mortuary in the past for another family member and each time it is such a pleasure working with them as I know they are gonna be a big shoulder to lean on when you need it most! I am of course going to use them again as they take care of you and your family member as if you are part of their very own family. We Brown Mortuary! read more

Management here is terrible. All of the staff need additional training. They only care about taking your money which should be the last objective when a death occurs. Avoid this funeral home at all costs. Go somewhere where the staff actually cares about the families. This funeral home is NOT it. read more

Before my father's passing, he said go to Big Ralph and he will help you. My father has previously hired Brown about 6 years ago for his brother's funeral services and was assisted by Big Ralph. The tragic loss of my father and the sense of obligation to plan the perfect celebration of life was definitely executed by Brown Mortuary. Big Ralph assisted us and was quick to respond whenever we had a question. The facility has been remodeled, bright white, clean and very welcoming. The staff was great and professional. My father's celebration of life services were perfect and we received so many compliments. Thank you Big Ralph! read more

Brown Colonial is a place my family has been going to for years. My grandparents, my mother and brother and most recent, my dad who passed away April 14th. They have always treated us with kindness and respect. Never have they ever been pushy and tried to sell us something we didn't need. You won't be disappointed with their service. read more

Our mother died on March 13th, just before all the restrictions came down regarding the Coronavirus pandemic. All plans went well with Brown Mortuary, until I had a few problems getting a certified check for the company. Our family fully intended to make our payment, and we had the money in our personal funds. With banks changing how they run their business due to the virus; such as new adjusted hours, number of people In the bank, closing during the weekend, etc. When I called to see if Brown Mortuary would except a personal check, I then felt the compassion had gone out the door. I found the person to be rude and now it truly was a business and all about the money. I did get a certified check, Brien was paid in full. Please don't forget, that loved ones are still hurting, and I know you run a business...but the compassion needs to remain even through the payment process. read more

Ralph took care of us more start to finish and was amazing, great communication and empathy throughout the entire process. The best part was the efficiency and price though, everything was handled very quickly (weeks quicker than other mortuaries quoted), and the cost was practically half of the other quotes I received. The girls in the office were also very nice and efficient. I highly recommend Brown Colonial! read more

BEST CUSTOMER SERVICE! I have recently lost my grandfather this past month and with covid restrictions it makes it harder for my family to mourn as a whole. With restrictions with how many people can come in we thought we would be DOOMED. However, the staff of Brown Colonial Mortuary accommodated us with zoom so that our relatives who could not come in can still participate . Even when some of my more aggressive family members attacked them over the guest limit the staff remained calm and incredibly professional the entire time. The overall service was beautiful and well done. I truly appreciate the staff's patience, kindness, and overall professionalism. Thank you so much BROWN COLONIAL MORTUARY! You guys are a blessing! read more

Dealt with Big Ralph, great guy. Good customer service and over all great experience. Upfront and honest. Would recommend.

Big Ralph and the staff were exceptional and were attentive to our needs. We had a difficult situation with our father's name change and verifying his military status. The mortuary followed through and we were able to give our father the burial he so deserved. In preparing for the viewing the staff did an excellent job with his appearance. Ralph's down to earth personality and honesty was appreciated. We highly recommend him and his staff. Blessings to the staff at Brown Colonial Mortuary Vasquez & Arellano Family read more

Everyone at Brown was great, funeral was well put together, my father died March 11th when this whole Covid 19 thing started to take off. Ralph made the experience very pleasant, and Tim H. was very professional and personable thru the whole church service and burial. I hope I don't need their services anytime soon but if i do I will return to Brown! read more

Like others have stated obviously no one wants to write these types of reviews but it needs to be stated. My father passed away unexpectedly in the middle of the night, he made no prior arrangements and contrary to belief i always thought that the police/ambulance/corners office picks up the body. Not always. the police officer recommended i call brown to have them pick up my fathers body. Ralph picked up 3am and sent someone for him. They treated his body with respect. we then made an appointment to meet with Ralph, Its obvious he has been doing this a long time and is good at what he does. He is accustom to different traditions for services and made the process unbelievably easy. If you are unsure of where to go give them a call, they will walk you through the process, paperwork etc. Actually they do everything for you. just a couple questions and everything is handled. Ralph, if you're reading this, thank you a million times over. read more

Had the unfortunate need after my husband passed away very suddenly and unexpected! On the fortunate side I met with "jaime" who absolutely went above and beyond to assist me with arrangements, treat me like family and treat my husband with highest honor and respect due a fallen military brother! Thank you for your kindness!! read more

My mother passed away and I had no idea how this stuff worked. Hospital called me and told me I had four hours because they didn't have a fridge for bodies and for me to find a mortuary . They gave me numbers to call and everybody that I called seemed cold and wanted money right away. I didn't have any. She had insurance but I didn't know how long that would take .Most mortuaries didn't care. They needed me to sign and they wanted $5000. Pretty daunting after you just found out your mother died. It was Saturday night I wasn't able to reach anybody. But that's when the hospital referred me too brown colonial mortuary. Ralph called me and simply said I will pick up your mom and I will call you on Monday. He was amazing. That's all I wanted to hear. Just to give me a moment and figure things out.Thank you Ralph you are a fantastic at what you do. Easy to work with responsive and honest. Thank you thank you thank you! read more

I would give a -10 if I could. Manger and staff were super rude and aggressive with us from the begging. Refuse to accommodate us in anyway. Took advantage that we couldn't just leave .DON'T BRING YOUR LOVE ONES. read more

Thank you Big Ralph for all you have done. To make this easy to go through loosing a loved one is never easy. My Aunt Judy is in good hands.

I had never dealt with the planning of funeral services for a loved one and I must say that Ralph was such a big help! He was always very responsive. Anytime I had a question, I would shoot him a text and he would respond immediately. He made this entire process so easy during a time when it was difficult to even think of planning a service. I truly appreciate his help and I am forever grateful for everything he's done for me and my family. Thank you Ralph read more

I was very upset on the service I got , a family member past away and the First Lady was very nice and sweet the next guy that called me basically said they couldn't take him and good luck and hung up , I completely understand that they were full and that's fine but it was the way he handled it that was unprofessional, I will never contact this place again ! read more

Thank you Big Ralph and Brown Colonial for your kindness and compassion during such a difficult time. Every detail was attended to, and all of our questions and concerns were addressed in a timely manner. Above all, Ralph showed tremendous RESPECT for all of us. We highly recommend Brown Colonial and Big Ralph. read more

During the most difficult time in our lives, Ralph Rodriguez provided the most professional and caring service. He went above and beyond to make sure my husband did not have to linger in the morgue in the hospital. The thought of that horrified me and he drove to my home late at night to have me sign release papers(which hospital failed to do) and transported my husband to Brown Colonial Mortuary that night. He helped my daughters and I every step along the way with compassion and patience. He was even able to find us a priest to provide services during Holy Week. I was so pleased with the quality of service that I have already prearranged my own funeral. I would highly recommend Brown Colonial Mortuary when the time comes that you need a place that cares about you and your family read more

Terrible service we felt so unwelcome! We were grieving a loss of our niece and brought food and was told no food or drinks what's so ever due to the Covid? So how come you couldn't accommodate us and our family outside with a canopy of some sort? We had to feed our family and guests out f our truck while in the parking lot they were detailing cars! Not to mentioned they closed off one of the two bathrooms for their personal use while we had a line of people trying to use the restroom! I have never felt so uncomfortable in such a sad circumstance. We were told we could bring drinks, but never told anything about any sort of restrictions! I am appalled by the rude woman who kept hovering like a helicopter! NEVER will I use this unprofessional mortuary ever again! We were treated like peasants little do they know I am very well off! read more

He was a hell of a guy, and while that traditional Catholic service didn't quite seem to suit the Chase I used to know, those eulogies at the end sure captured his spirit. I'd never been to a funeral, and it was hard to see faces I hadn't seen since high school because of something like this. The service was peaceful, although it's painful to stomach a mother's sobs from the front row like that. This mortuary is small-- about 100 seats-- but I have no base of comparison to say that it should have been bigger. The chapel was just bursting with mourners on that particular Friday morning. Our Father, who art in Heaven, Hallowed be thy name Thy kingdom come, Thy will be done, On Earth as it is in Heaven Give us this day, our daily bread And forgive us our trespasses As we forgive those who trespass against us For thine is the kingdom, and the power, and the glory, Forever and Ever Amen. read more

If you're in the unfortunate situation of looking for post-mortality services, this is a great place. They try and do everything they can to comfort you and make the process as pain-free as possible. We had to deal with my brother's and father's deaths in less than 3 years, and used Browns for all of the services. They were frat throughout our grief. read more

Just want to take a moment to thank Ralph Rodriguez for his service, professionalism and the empathy he exhibited this past week during a most difficult time for our family. We met under the worst of circumstances, and yet, Ralph patiently assisted our family with options and many serious decisions. Thank you Ralph. PS I was not asked to post a yelp review. I simply felt compelled given Ralph's service. read more

I want to thank Brown Colonial Mortuary, especially Adela and Ralph for their kindness, compassion and respect to my mom's body. During that difficult and sad moment, to see how my mom was treated so delicately, taking a lot of time to prepare and move the body with the sheets and carry her down the stairs so gently, it was priceless for me. My mom was the most precious jewelry in our lives and she was treated as she deserved by these two unknown people from the mortuary. Every detail was perfect. To choose the flower arrangement, the coffin, the ceremony at the cemetery, etc Adela was the Director of Ceremony, and she was in charge of every detail, so I was able just to focus on the moment, my feelings, my pain, my family and friends. I highly recommend Brown Colonial Mortuary 100%. Thank you! read more

We are so thankful for the great staff at Brown Colonial Mortuary. My grandma's viewing was on Oct 10, 2014 and everything was great. We couldn't have asked for more during the difficult time. The staff made sure that we had everything we needed and helped us direct all the guests. There is a separate area for food/drinks and the interior is clean and spacious. Don't be put off by the exterior because the amazing, caring staff and classy interior more than makes up for it. The parking lot is a bit small, but there's plenty of street parking right there. Thank you again for taking such good care of our grandma and for all the support the entire staff and director had given us. read more

Dealing with a death is always difficult and Ralph Rodriguez and the staff at Brown removed the stress of dealing with the details. Ralph was very thoughtful and thorough in the first meeting to begin the process. He then was timely in follow-up to any of our additional questions or requests. This was a huge help to the family and one of the things that separates good from great customer experience. Ralph even went the extra step to find a Filipino priest (thank you Father Feliz) to officiate at the ceremony. He provided some remarks in Tagalog that added that extra that made it even more special to the family. We also have the added complication of shipping the remains to the Philippines - which they are coordinating as well. Thank you Ralph and staff! read more

Brown Colonial Mortuary took care of my grandparents when they passed 6 months apart In 2009. Harvey, the funeral attendant was really nice and accommodated are needs during both visitations he helped with setting up the flowers, easels music and projector. I was really pleased how Karla The embalmer set the features on my grandparents. I also have to thank Ralph and Jaime for taking their time directing and setting up the funeral arrangements at our time of need. The team at Brown Colonial are truly compassionate at what they do. read more

My mother had passed away in a tragic car accident just a few weeks and Browns Colonial Mortuary was recommended to us through a mutual friend. We met with Ralph Rodriquez or "Big Ralph." My family and I had never had to put together a funeral before and we were very lost in the whole process. Ralph helped us every step of the way. He was very knowledgable and provided guidance for us throughout the entire process. I also loved the fact that he is just a down to earth guy and is able to make you laugh and smile when appropriate. He was super helpful and I would highly recommend him to anyone who has suffered a loss and needs some help. The funeral service went smoothly. The casket, memorial programs, registry book, just everything was put together perfectly and the entire service was beautiful. Thank you again Big Ralph! -The Brock Family read more

Thank you to Ralph and the rest of the staff at Brown Colonial Mortuary. Ralph was able to make the process run smoothly during such a difficult time for my family and myself. Brown mortuary was there every step of the way and was always available to answer any questions promptly. What I thought would be the most difficult process turned out to be the easiest and least stressful due Ralph's professionalism and excellent attention to detail. Thank you once again Ralph and the rest of the staff at Brown Colonial Mortuary. read more

My boyfriends brother was killed and the family asked me to handle the arrangements... although I have been apart of many I have never done one alone. Thank the Lord for Ralph Rodriguez "Big Ralph"; he guided the family through every little step with love and compassion as if it was his brother that passed. He went over and beyond his duty to make sure we were at peace with every little decision (even the smallest detail such as how and if we wanted him shaved). I myself am Christian and the family is Catholic... he made sure I was well prepared and didn't miss a single Catholic detail. I am even getting choked up writting this review because I am so thankful to him for getting us through this.... YOUR THE MAN RALPH!!! read more

On behalf of the Ortiz family; Thank you Ralph for all your help, compassion and patience during such a difficult moment in our Lives. You are truly the definition of Excellent Customer Service! Everything was perfect from beginning to end. Oscar had such a beautiful service thanks to your organization. Many Blessings to you and your family, Always. read more