Losing a loved one is an incredibly heavy burden, but the team at McAulay & Wallace Mortuary provided a level of care that truly lifted the weight from our shoulders while we grieved. From start to finish, they were exceptionally easy to work with, highly professional, and outstanding communicators. When my father passed away in the Philippines, we were overwhelmed by the logistics of bringing him home. Elizabeth (Liz) Roberts stepped in and handled everything seamlessly. She meticulously coordinated with the Philippine agencies, managing every step of the complex international repatriation process until his body safely arrived back in the US. Beyond navigating the legal and international logistics, Elizabeth went entirely above and beyond for our family. She personally ensured that all funeral services and masses were flawlessly arranged, proactively communicating with our parish, the deacons, and the priest so we didn't have to worry about a thing. Above all, Elizabeth is deeply compassionate and sensitive to the family's wishes. She listened to exactly what we wanted and treated our father with the utmost dignity and respect. We are profoundly grateful for her guidance and cannot recommend McAulay & Wallace highly enough during such a difficult time. read more

It's odd, giving a 5 star rating to the worst experience a parent can experience; but from beginning to end and everything in between McAulay and Wallace and everybody on their staff seemed to do everything possible to minimize the pain. This staff finds a way to maintain absolute professionalism and somehow balance empathy and compassion. Of course, I don't wish this on anybody but if you are unfortunate enough to need their services, I can only give them the highest praise and strongest recommendation. A very special thanks to Suzanne Stover. You are an angel. read more

Great concert. Wasn't sure what to expect, but it was a pleasant surprise! Here is the description I found later...Fullerton Remembers: The Music, The Movies & The Stories We Carry Step back into the golden glow of the Fox Theatre Fullerton and celebrate the sound that shaped Fullerton music history -- from the jazz era to the innovation of Fender Musical Instruments Corporation. The afternoon begins at 1:00 pm with a Fullerton favorite of Dixieland Jazz with the Dixiedelics in a nostalgic movie-theater lobby setting -- complete with popcorn, Fox memorabilia, photo station, and light refreshments. At 1:45 pm, join us in the chapel for a moving concert experience featuring the California State University, Fullerton Jazz Group, the Titan Six with Paul Kreibich, vocalist Tia Reeves, jazz and gospel pianist Isha Love of Temple Beth Tikvah, jazz vocalist Miranda Mower and award-winning tribute artist Martin Anthony. Through beloved jazz standards and film-inspired classics, we'll honor the memories, milestones, and music that became part of a soundtrack of Fullerton's music history. read more

McAulay & Wallace Mortuary - Fullerton remembers The Music, The Movies & The Stories We Carry - Funeral Services & Cemeteries Near Me - Fullerton, California

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Elizabeth was so helpful, kind, understanding, and sweet while remaining completely professional. During such a difficult time, she and the entire staff were incredibly thoughtful and made sure everything went smoothly throughout the services. The prices were reasonable, and the chapel is beautiful. I'm so grateful for the care we received. Choosing McAulay & Wallace is a no-brainer for any future need, and I would wholeheartedly recommend them. read more

From the moment we walked into the mortuary our family was greeted with professionalism and respect. This was a most difficult time as we were grieving the loss of our our loved one and the staff, especially Yvonne was responsive, and sensitive to our needs and helped fascilitate our every wish in the way we chose to remember our loved one. A perfect experience and we highly recommend this mortuary! read more

Zach is sooo kind and genuine. He made us feel so calm in this storm we are navigating thru. He really cared about our family and just wanted to make sure we were taken care of. Amazing service read more

Entire experience! The Price and costs. Courteous, kind communication Compassion overflowing Susanne read more

My family and I are incredibly grateful to McAulay & Wallace Mortuary for the exceptional care, compassion, and professionalism they showed us during one of the most difficult times in our lives. From the very beginning, they were kind, respectful, and extremely accommodating to every request we had. They made a heartbreaking process much easier by ensuring every detail was handled with care. The funeral service was flawless, and they honored our father with the dignity and respect he deserved. A very special thank you to Suzanne. She was absolutely amazing throughout the entire process. Her compassion, patience, and genuine kindness meant so much to my family and me. Thank you for helping us give our father such a beautiful and meaningful farewell. read more

We had my dad's Memorial service at this mortuary. From the beginning of the process to the very end, the staff was very helpful and made things less stressful than they needed to be. My dad had a prearranged package so it was a great value for all that we received. The mortuary is very nice and although a very difficult time, it was very comfortable being in their faculty. Thank you Yvonne and staff! read more

McAulay & Wallace Mortuary - Funeral Services & Cemeteries Near Me - Fullerton, California

First and foremost, rest in peace, my father, and God bless everyone at this establishment who helped us lay him to rest. Zach took care of my family and me during this difficult time, and he is truly an angel. He was informative, respectful, and kind throughout the entire process. The reception room and chapel were also very modern and peaceful. Thank you for making such a difficult process a little easier for us. -Angeleen & Tamarah Castillo read more

Jo Anne Ardanaz's daughter, Cathy did an outstanding job of thoughtfulness, loving and caring for her mother. You could feel the love and loss of her mother. McAuley Wallace allowed this. It was all about the family and people who loved them. The food at the luncheon was the best. Could hear the comments made by everyone who was enjoying the great food. Thanks to the sad day was also a day of sincere love, remembrance caring the Jo Anne's final day. Flo read more

Suzanne was so helpful to our family navigating this process. She was very clear, thorough and responsive, while being empathetic. Our family has used McAuley & Wallace through the years and their services remain excellent. read more

My mother passed away in late January. I was fortunate to call and speak to Suzanne Stover at McAulay & Wallace to make arrangements for mom's Celebration of Life. Suzanne helped us from that first phone call until all was completed. Suzanne made the sad experience pleasant and was extremely helpful, kind and compassionate throughout. She even delivered the flowers to the church so they were "done right". I highly recommend McAulay & Wallace should you, unfortunately, need their services. read more

The staff was very professional and efficient. Our father passed and was apart of the Navy so was laid to rest in Riverside. When the hearse arrived it was immaculate and the captain who was going to be presenting the flag to our mother was so impressed with how the flag was laying on my father's casket. It was pristine with no wrinkles. The captain had made a remark that he had never seen a flag laid out so respectfully, so I really appreciated that attention to detail. Thank you to all the staff at McAulay & Wallace in Fullerton, ca. Respectfully, The Harrisons read more

Elizabeth and the entire team was amazing when assisting with my father's funeral arrangements. I cannot thank them enough for their communication and customer service during such a difficult time. Thank you! read more

Great service. Great value. They were with us every step of the way. They made the whole process a lot smoother. There was a gentleman driving the hearse named Ian, who was very friendly and professional. Thank you for helping us through this difficult time. read more

My grandfather passed away in Orange County last month and the plan was for him to be buried on the east coast. McAulay & Wallace handled everything locally and I just want to express how grateful we all were to them, especially Suzanne. Upon meeting her, I immediately noticed her calming demeanor. She was very compassionate, knowledgeable and had incredible follow through. We had a lot of moving parts with family coming and going, plus moving my grandfather to another state, it was just a lot and she stayed on top of everything and in communication with us perfectly. Our family was very impressed with the white glove service they delivered, while maintaining a superb level of compassion throughout the process. They made the hardest part of our lives much easier. read more

I had to let the front area know about the lack of toilet paper in the restroom. There was a lot of people, so I was surprised about the lack of stock. It's expensive here, fyi. My in-laws both had ceremonies here. The microphone really was cutting and out.. Maybe invest in that ? It's a beautifully remodeled place. read more

Incredibly disappointed at what I thought was a good, dedicated business. My wife and I attended a memorial service this evening, and only about 1/5 the people in attendance had COVID masks on, and there was NO social distancing. My wife and I are both in our 70's and both have health issues, and therefor COVID-19 plays a great threat to us., There was a nice little sign on the door that said that face masks are required, but not a soul said a peep to anyone who wasn't. It was purely lip service. SHAME ON YOU. read more

Starting with working with Zach Bassell who had a very professional but not overly endearing demeanor. Very informative and experienced. When we were undecided about something he would make a valued suggestion from his experience. He was very helpful in every way and this whole process was plain easier with his help. The chaplain Greg Anderson was exceptional as well. The staff present for the viewing were very helpful and polite and looked sharp and respectful for the occasion. The mortician did an exceptional job making my mother look very beautiful and peaceful... a lot better than when I last saw her. My last sight of her was more positive and peaceful. M & W made me feel relieved that I opted for open casket, and that it was the right choice. They all did such a wonderful job; And also for my grandmother back in 2018. I couldn't imagine a better mortuary out there despite the grim circumstances of losing somebody. read more

McAulay & Wallace Mortuary took excellent care of my father and helped us so much during a busy and difficult time. Steve was professional, knowledgeable, compassionate, and friendly. No detail was overlooked or forgotten. He provided helpful suggestions and options and guided me through the planning process. On the day of the service, the staff was attentive and took care of everything, allowing me time to focus on the needs of my mother and family. I will return to McAulay & Wallace when the need arises. 5 stars. read more

The people at McAulay & Wallace were exceptional in how they handled the arrangements for my mother. The process was straightforward and Suzanne was there to help every step of the way. If anyone was looking for tips on the process overall, make sure you have as much information as possible ready ahead of time (eg insurance, personal documentation, etc.) and be timely when documentation is requested and sent. read more

My grandfather passed away on a Sunday. We were frantically trying to put together plans for a service. We called on a Monday and the woman at the front desk was surly, supercilious & extremely unpleasant. My brother had her on speaker phone & my entire family listened to her sarcastic, unfeeling & blatantly condescending answers to what, we all felt, were pretty basic questions. It is hard enough when a loved one passes away... the last thing you need is someone who can't be bothered to help you, but more importantly can't be bothered to even be polite. I would never use this company, and I sincerely hope that if you are dealing with the loss of a loved one, that you don't either. We used New Options Funeral Services (714.528.7100) & the woman who helped us was wonderful. She answered all our questions and worked with us to get my grandfather taken care of. read more

We used McAulay & Wallace to bury my father. They were very compassionate and patient. They took time with our family to explain everything and make sure we were comfortable. . They followed through on every promise. read more

This is so unprofessional the Female that answered the phone in this funeral home stating she's the actual director is very RUDE . I had a delivery going to a deceased and me knowing it's coming from he's little gril made me want to go beyond . She said deceased was not at her facility and was at a inglewood park in inglewood and to figure it out . She couldn't help me in locating the service adress . Customer says it's in this location yet she refuse to take the standing spray and not giving me anymore information . She claims to be a director but can't handle a simple task? She kept saying she's not 211 and being rude . Now the little gril won't be able to give her dad her farewell flowers do to her lack of help . Some ppl shud not work in a place we're is needed to go above for ppl in mourning . She would not give me her name as well . Please fix ur customer service . read more

Merci to Susan S,what a super help definitely made my appointment so much easier great Hel I read good comments on Yelp

Zach was amazing and so kind during this difficult time for our family. He did not try to sell us things that were not necessary and told us just what we needed. I would highly recommend this business. read more

DO NOT RECOMMEND THIS PLACE WHATSOEVER. my grandmother passed away recently and all we wanted was to have her remains cremated. they quoted my mom $1450. it seemed high so we looked at a couple other places and they quoted us $650 and under! it's not right to overcharge people that are grieving and sad and taking advantage of that. Please look elsewhere to have your family members cremated. this place is taking advantage of people!! we went to chapman funeral homes and they were super kind and gave us the right and fair price. also opened up the place on a Sunday to accommodate us. do your research and don't let places like this take advantage of you! it's so wrong on so many levels... read more

Steve in the Yorba Linda office was so helpful and so empathetic. He handle both my mothers and my fathers mortuary needs and partnered with Holy Sepicur Cemetary and did an excellent job. From the ladies that retrieve my parents remains one at memory care and one at the hospital were respectful and yes really empathetic. I highly recommend Mcaulay Wallace , it's difficult enough to lose a loved one without having to deal with a hard sell or someone who is just trying to get through it. I'm really impressed with the whole operation. read more

This is the second time my family has used McAulay Wallace funeral services and I wanted to post my experiences. I have only good things to say of the professional and caring way they work in dealing with my parents. They treated them with respect and professionalism at all times. Set up times to stay with them by myself or for public viewing time , all went smooth and professional. I recommend whether for your parents or loved one to stop by to meet them. They take care of all the details making it easier to grieve...thanks read more

When one of my brothers died in Arizona we utilized McAulay & Wallace. Mark there was extremely knowledgeable and fair. Things could not have gone smoother in spite of the pain. He caught a mistake I had made and saved us a considerable amount of money. I would highly recommend McAulay & Wallace to anyone. read more

Yesterday was the funeral for my mother-in-law with services arranged by McAulay & Wallace. I cannot say enough good things about this company, especially the kind and thoughtful planning assistance by Mark and the very warm and professional overseeing of the service by Paul. These men are excellent at their jobs and made a tough time easier to deal with. My heartfelt appreciation to them and the entire organization for a job well done. read more

Wouldn't think of ever using another company. We lost my grandparents within 4 months of each other and both times had the best service. The staff is so wonderful to work with during these difficult times. They are there as support and help take all the pressure off your shoulders. Would recommend to all my family and friends. read more

My father passed away about a month ago and I cannot thank Suzanne at McAulay and Wallace enough for everything she did. From my first contact with her, the morning after my Dad had passed, up until our final communication, she showed extreme compassion and provided exemplary service. This was such a difficult time for our family and she was always there to support us and offer her help, every step of the way. My family and I will never forget her and her gentle demeanor and kindness. She has a really tough job to do on a daily basis, and she couldn't be more well-suited for what she does. A heartfelt thank you to Suzanne; her care and professionalism are evident down to the last detail and communication. Ever so grateful we chose McAulay Wallace for our arrangements. read more

What a comfort it was during one of the most difficult times of my life (the passing of my mother) to have the support of the staff at McAulay & Wallace. Suzanne took care of everything and went above and beyond to make sure our mother was remembered in a loving manner. Not ever having had to plan a funeral, etc., it was pretty overwhelming, but it helped so much to have most of the details taken care of. read more

We used M&W for my grandfathers passing in 1989. I was very young then, but only remember my family saying good things about them. When my grandmother passed in December 2012 there was no hesitation to use M&W again. We spent about $7000 on the whole thing. They still had my grandfathers info on file, so we were able to follow the same arrangements that my grandmother had made for my grandfather. They were so loving, respectful and nice to be around. They work in a hard business with people on some of the worst days of their lives. They made us feel heard and like they really cared about my grandmother and us, too. We had the service at the funeral home. We had a nice reception with sandwiches that we had catered from Ralph's. So many people told us how nice the location was and how smooth the service was. All thanks to M&W! They thought of everything and it all went smoothly. The plot my grandmother and grandfather had/has is at Loma vista. We later found out that they also have all the same services as M&W. Could have done everything in one location. With it all said and done, I would not have done it another way. So grateful to them for all they did for our family in our difficult time. Would not hesitate to recommend them over and over. read more