I truly cannot say enough good things about Kristal at Sunnyside Mortuary. I hope she knows just how valuable she is and how deeply her work impacts the families she helps.
Losing my mom was already one of the most heartbreaking and overwhelming experiences of my life, and on top of the grief, there were suddenly so many decisions, arrangements, and details that had to be handled. I was incredibly stressed and emotionally exhausted, and I can honestly say that without Kristal, this entire process would have felt like an absolute nightmare.
From the very beginning, she brought such a calm, compassionate, and reassuring presence to everything. She was patient with all of our questions, explained things clearly, stayed incredibly responsive, and never once made us feel rushed or like we were just another family going through a process.
What stood out most to me was how human she was. She understood that this was not simply paperwork, logistics, or funeral arrangements to us -- this was our mom. Every decision carried so much emotion, and Kristal treated all of it with sensitivity, dignity, and respect.
At one point, Kristal told me that she doesn't see what she does as just a job -- she sees it as a calling. That stayed with me because it genuinely showed in everything she did. You cannot teach the kind of compassion and heart she brings to this work. She has a way of helping guide you when you can barely think clearly yourself, while still giving you the space and patience to grieve.
One of the things that mattered most to me was feeling like my mom was in good hands. Entrusting someone you love to other people after they pass is such an incredibly vulnerable feeling, and Kristal gave me so much peace knowing that my mom was being treated with care and respect. That alone took an enormous weight off of me.
There were so many moments when I was overwhelmed, had questions, needed reassurance, changed my mind, or simply didn't know what I was supposed to do next. Kristal never made me feel difficult or like I was asking too much. She gave us the space we needed while gently guiding us through what had to happen next.
I also appreciated that nothing ever felt transactional. When you are grieving someone you love, the last thing you want is to feel pressured or like you are being sold something. I never felt that way with Kristal. She was thoughtful, professional, compassionate, and genuinely caring throughout the entire process.
What Kristal does goes far beyond coordinating funeral arrangements. She meets people during some of the worst days of their lives and helps carry a burden that feels impossible to carry at the time. I don't think people in this profession always realize how deeply their kindness stays with a family afterward, but I know I will remember hers for the rest of my life.
I hope Sunnyside Mortuary knows what an incredible person they have in Kristal. She is exactly the kind of person you hope to encounter during a loss -- someone who genuinely cares, who understands the weight of what you are going through, and who makes an unbearably difficult situation just a little easier to carry.
I wish our family had never needed her services, but I am profoundly grateful that when we did, we had Kristal by our side. Thank you, Kristal, for taking such good care of my mom and for taking care of us, too. I will never forget the kindness, patience, compassion, and respect you showed our family. read more