I guess one never looks forward to an appointment at a mortuary but I could not miss the…read moreopportunity to say that my experience at Hilgenfeld was top notch. Karina listened to what I needed and was understanding and incredibly helpful and kind. Their prices are very reasonable and their communication with me along the way has been great. I can't thank them enough for making a tough visit as easy as possible.

At the most difficult time in your life you need people who understand and can help you navigate…read morethe dark time. I can't say enough about the services provided by the Hilgenfeld team, especially Brett Rosen. They were wonderful and I will never forget how sensitive and caring they were throughout the process. God bless them for the work they do

Losing a loved one is an incredibly heavy burden, but the team at McAulay & Wallace Mortuary…read moreprovided a level of care that truly lifted the weight from our shoulders while we grieved. From start to finish, they were exceptionally easy to work with, highly professional, and outstanding communicators. When my father passed away in the Philippines, we were overwhelmed by the logistics of bringing him home. Elizabeth (Liz) Roberts stepped in and handled everything seamlessly. She meticulously coordinated with the Philippine agencies, managing every step of the complex international repatriation process until his body safely arrived back in the US. Beyond navigating the legal and international logistics, Elizabeth went entirely above and beyond for our family. She personally ensured that all funeral services and masses were flawlessly arranged, proactively communicating with our parish, the deacons, and the priest so we didn't have to worry about a thing. Above all, Elizabeth is deeply compassionate and sensitive to the family's wishes. She listened to exactly what we wanted and treated our father with the utmost dignity and respect. We are profoundly grateful for her guidance and cannot recommend McAulay & Wallace highly enough during such a difficult time.

It's odd, giving a 5 star rating to the worst experience a parent can experience; but from…read morebeginning to end and everything in between McAulay and Wallace and everybody on their staff seemed to do everything possible to minimize the pain. This staff finds a way to maintain absolute professionalism and somehow balance empathy and compassion. Of course, I don't wish this on anybody but if you are unfortunate enough to need their services, I can only give them the highest praise and strongest recommendation. A very special thanks to Suzanne Stover. You are an angel.

Everything went smoothly for loved one's direct burial in National Cemetery in Riverside. Planned…read moreand paid for in advance as he was critically ill. Prompt response to Phone calls and paperwork done in a timely Manner. Of course, I appreciate The kindness and competency of staff. Highly recommend this mortuary.

SHANNON MORTUARY ORANGE CA IS AMAZING , they came through…read morefor my wife's family, did everything perfectly, handled everything right and all documents and certificates and obituary, Julie , Charlie are the best when you need assistance, our family will be in debt to them .

super quiet, clean, and peaceful. You can tell they actually care about the grounds because the…read moregrass and landscaping always look great. Staff is very kind and respectful.

Its almost been a year we laid my baby boy to rest. With all the grieving we were going through…read morewriting a review wasn't on the top of my list. From beginning to end, I didnt feel the staff was genuine, I get they deal with people coming to them on a daily basis, but the gentleman who helped did not show any empathy felt more rude then anything. Several things had happened in between months , theres a lady that comes thru and walks thru wondering if shes taking stuff from the markers, ive reported it, and we still see her, a lady who was visiting someone near us was seen going into the bush to pee or whatever she did, people bring pets like its a park, and they poop its disgusting especially if people are bringing them and not picking up after them, believe me weve told these people before and they didnt care, now going on about 6+months we dont have access to restrooms. As much as we spend to have our loved ones in ur memorial park , you can do better. This is my life now, here almost every other day if not every weekend! Make sure you ask questions, and if this is the right place for your loved one, unfortunately I feel like I chose the wrong place. Good luck

Dear Scott, Linda, Patty, Erin, Jasmine, and the rest of the staff,…read more Thank you so much for your support during this difficult time. As a generational family-owned business, your professionalism, care, and kindness meant so much to us. We appreciate your help with all aspects of the full-service cremation and memorial for my stepfather, Cervondo. From the transportation and paperwork to assisting with the military flag, presidential certificate, prayer cards, urn, and celebration of life ideas, your guidance was extremely helpful. I was also amazed by how quickly the cremation process and death certificates were completed. We are so glad we chose your services. Reyes-Dixon-Baier Family

Excellent customer service. Scott and Cheri are so amazing and kind. They offer a lot of options.read more

We are grateful for the kind staff at Brea Memory Garden Memorial Park and Mortuary. We do wish the…read morefacility would've been a little better cared for and the operations just a little more professional. Leslie was so sweet and soft spoken I actually wished for a little more brusque professionalism. However, I overheard someone else's similar intake conversation with a different associate and was glad for Leslie's competence. She answered most of our questions easily and was able to find the answers she didn't immediately know. When we walked the grounds on our own to see if and where we might want to bury our daughter, we were stopped by one of the groundskeepers to ask if we needed help finding or tending a grave. He was so kind and we were amazed by his care and attention. When we decided to use their cremation services instead, we were quoted certain pricing over the phone (by Linda) that they were, ultimately and unfortunately, not willing to honor. I didn't have the heart to quibble over $75 when I was mourning the loss of my daughter, so we let it slide. During the intake conversation it seemed Leslie was obligated to show us their showroom even though we told her we would be making the urn. She wasn't rude. Just made us aware that we would be seeing the showroom before we left (even though we didn't need it). Still, she didn't hound us to purchase anything or choose any particular options. Also during the intake conversation, there was a service in session in the connected chapel. There was chanting and incense and it carried strongly into the connected funeral home and offices. It gave us both headaches from the strength of the noise and scent. So we wish the offices were kept a little more separate to avoid the discomfort. The funeral home itself is so charming, but in definite disrepair. It's a colonial establishment and theme and we both loved it. However, the carpet is rippled, the walls and baseboards have gouges and dings, and the bathrooms are old and dirty. I absolutely loved the atrium space with the fountain and flowers. I spent most of my time looking out the windows at the atrium while we waited for the paperwork to be copied and verified. The small but beautiful atrium soothed my soul. We chose to attend the cremation. Leslie walked us back and the crematory manager, Eric, met us and explained the process. It was 96 degrees outside and the room didn't have air conditioning so everyone was uncomfortable. But Eric still wore his suit coat and didn't rush us. Told us to take as much time as we needed. He handed me tissues when I was overwhelmed and the told stories to try to raise my spirits. I understood the kindness and empathy and generosity of spirit behind his actions. We ultimately waited in the lobby for the duration of the cremation. This is where we found out that a lot of business is conducted out in the lobby for anyone to witness. That was the unprofessional part. I even hate to mention it because the staff was always so compassionate toward us. But the business should've been handled elsewhere. We got to hear everyone's personal business. The manager came and spent some time with us again while we waited and told more stories and really showed such kindness and compassion. When we picked up her ashes, the manager met us again and brought her ashes out himself and spent more time chatting and making sure we were happy with the way things turned out that were within our control. Overall, I would recommend Brea Memory Garden Memorial Park and Mortuary. I wouldn't hesitate to say that it's not the most professional establishment, but the employees are good and compassionate people. Eric is so kind. I'd also mention the funeral home is in a bit of disrepair. However, the grounds are peaceful and pleasant and have been in great repair each time we've visited.

it's a beautiful place but the staff, both past and current, regularly fail to communicate and/or…read moredo their jobs. it took 7 years to get them to help us replace a headstone, and the only communication when they finally helped us was due to my reaching out every few weeks even though I was told I'd be updated at each step. I still have to reach out one more time because I need to know if the headstone has finally been installed.

Highly recommend this service, saved us about $3000 compared to direct cremation at the corporate…read moremortuary and cemetery. This is a small, no frills business, their mission is to provide affordable services. Ryan Preston was very helpful, transparent and direct, explaining all of the process and steps. Appreciated the honesty and good customer service. They had the lowest prices compared to all of the same businesses, large and small. Typical turn-around time is 2 weeks, our cremation took 20 days total because of communication issues with the hospital which delayed the process several business days. The only reason why I didn't give 5 stars is because they do not own their own crematorium, they partner with Family Crematorium in Highland, so there is a bit of logististics with traveling and wait time to schedule the cremation. Other than that, I would certainly use them again and am truly grateful for their excellent service.

Very professional, very understanding very comforting. I have recommended to other people due to…read morenot only the price but the way they show Care during a very hard time.

Today i attended the graveside in Orange for a wonderful Korean family. I arrived early & was…read moregreeted by Alexandria from saddleback chapel, to reassure me if I was in the right place. She was so friendly & helpful, I wanted to give her a positive Yelp review. She placed the flowers beautifully & directed other attendees as they arrived. I appreciated she was so kind and professional.

I was attending a friend's mom funeral, this place is beautiful. Huge at the interior. Not several…read moreparking, if is a big people attending it will take a while to find parking, there's one way entrance and one way exit, there's some one at the entrance to move cones when you arrive in order to get in. They show you where to put your car, for no blocking others, the lady at the parking was so nice and fast doing her job. The viewing salon has benches, they bring additional chairs if needed. Nice chandeliers, 2 screens to show videos remembering the life of the resting person. A little patio with plants, they have a pulpit so a pastor, etc, can share a sermon. I like this place. And is in tustin close to the freeway.

We used England Family Mortuary for our Mom's final arrangements (Mom was alive at this time but…read morebarely). Honestly one of the most challenging things I have ever done in my life. It took me about 5 minutes sitting in my car to get myself together to walk into the door. Once I made it past the front door the staff was amazing. A gentleman that I didn't catch his name expressed his genuine condolences and sat me into a conference room. I didn't have to wait long and Zac came in to walk me through everything. When mom did pass. The arrangements were executed without any hiccups. I am very thankful for their service in our time of need and would recommend them to anyone else that has a loved one that needs arrangements done.

Had my father in law's service here today. Joe and Joey were there to help us and were super…read moreconscientious and respectful. I really appreciated that. Joey greeted us and made sure we had what we needed. They had everything ready on time, were very accommodating and the place was immaculate. The sanctuary itself was beautifully decorated, I felt so comfortable, like I was at home. The bathrooms are super clean and smelled really fresh as well. We wanted to serve coffee and some snacks, they had 3 tables ready to go in the back of the room which I decorated and arranged food on. I brought 2 carafes to make coffee in as well as table decorations and some finger foods. It worked out perfectly. Overall, we were all so grateful for everything England Family Mortuary had to offer and the services they provided. They are 3 generations of caring individuals who put a great deal of pride into their work and mortuary. I would use them again in a second. Thank you from the bottom of our hearts, you offered peace and protection during a very hard time. We felt you were on our side. We're so grateful.

Sonia was the funeral director who helped my family through one of the most difficult times in our…read morelives following the passing of my mother. From the very beginning, Sonia was compassionate, professional, and incredibly easy to work with. There was an error on my mother's death certificate from the hospital, and Sonia went above and beyond to help us get it corrected and ensure everything was handled properly. She gave my family and me the time and space we needed to grieve while she took care of all the details surrounding the services. Throughout the entire process, Sonia communicated clearly, kept us informed, and made sure everything was handled with care and professionalism. Her compassion and dedication truly made a difficult experience a little easier for our family. I would highly recommend Sonia to anyone in need of funeral services. We are extremely grateful for everything she did for our family during such a difficult time.

During one of the hardest moments of our lives, the team at Chavez Funeral Home & Cremation treated…read moreme & my sister with kindness, compassion, and respect. Losing our father is devastating but Sonia made our decision making easier with her grace. A very special thank you Sonia, who was truly amazing throughout the entire funeral arrangement process for my father. She was incredibly communicative, patient, and never once made us feel pressured into making decisions. She took the time to answer all of our questions, guided us with genuine care, and helped make an overwhelming experience a little easier to navigate. We are deeply grateful for the professionalism and heartfelt support we received. Thank you for helping us honor my father's life with dignity and compassion. We will always remember your kindness.