Inconsistency is this place's biggest downfall. Between personnel changes in management happening frequently, operating times and days that fluctuate, machines that are frequently broken down, dryer performance for dryers available to customers vary wildly , maintenance is inconsistent, and at times grossly negligent, like very basic things for example, like, erroneously reversing the hot and cold water intake hoses. Imagine the horror of selecting a cold water setting which is required for properly washing your clothing, only to find hot water is being used on the approximate $900 worth of clothing in their largest washer. The positive thing is the staff has always been cordial and helpful, despite how poorly run the place is. I suspect they're trying to make up for all the place's shortcomings, as well as the man who ultimately owns the place who can be very surly and cantankerous not only to the staff but customers as well. Simon LaGree comes to mind when dealing with this man. He gaslights customers by saying nothing is wrong or blames them, if God forbid they tell him something isn't performing as it should.
Some of the washers don't spin the clothes enough, leaving them still sopping wet, which means taking them to the other end of the building in one of the unwieldy laundry carts, to the centrifuge machine that is an extra .25 a load to use, but it's necessary if you're going to have any chance getting your clothes dry for under $10 per dryer.
Unfortunately it has been the only laundry mat in a 90 mile radius, between Brookings and Grants Pass. However, the new KAO in town
may let you use their facility if you call them first and ask.
I hear it is again under new management/buyer. No doubt another who has been sold a dream, that will likely be pulled out from under them, like so many before . It would be great if someone could buy it outright, but I suspect with the aging infrastructure in the building, the major renovations will require more capital than most would want to invest. We sorely need an upgraded laundry mat to serve the folks that don't have in home laundry facilities or need to clean something their home machine isn't large enough to accommodate.
Pros: Nice staff. Offer clean, fluff&fold.
Cons: surly owner, poorly operating machines, inconsistent operating times. Not the cleanest. read more
