I bought my Honda Fit from Carmax and needed help learning how to use it. For example, the manual…read moredoesn't tell you how to change various settings. I went to Zimbrick Honda on Grand Canyon Drive in Madison Wisconsin and was very pleased by the help and friendliness I received there. I came in with six questions and Mike Cleary (Service Consultant) answered all my different questions. Mike was very friendly, helpful, and knowledgeable, showing me how to check and reset things on my dashboard controls. My interaction with Mike Cleary made me more open to getting my car serviced at Zimbrick Honda. I drove away with the feeling "they'll take care of me"---Ben D.

LONG STORY SHORT: Zimbrick completely tried to rip off my brother and lied about what work needs to…read morebe done on his car. They made him think the car was unsafe to drive, so he did not have a vehicle to drive for two weeks, only to find out there was nothing wrong with his car. This is a review posted for my brother's experience specifically at the Zimbrick Honda dealership's service center on Grand Canyon Drive. AVOID THIS SERVICE CENTER AT ALL COSTS!! They are dishonest about what work your car needs, and they will try to rip you off completely. My brother was told by the Zimbrick sevice center that his car was leaking transmission fluid from the axle seals. They also mentioned that his air intake hose was about to tear, and it needed to be replaced immediately. Both of these were strange findings as his car is not that old and has relatively low mileage. So, he took the car to Goodyear (on 608 Washington Ave.) to get another quote and a second look. Zimbrick quoted him for $840 for the transmission fluid issues, while the folks at Goodyear quoted him for literally HALF the cost. However, they also said they couldn't find a leak. Apparently, his car's seals were totally fine. As for the air intake hose, Goodyear found that it's only slightly worn from weather and time, but it still looked fine. The mechanic at Goodyear said they wouldn't recommend my brother to go out of his way to replace it until a light comes on for it on the dashboard of the car Overcharging is standard for dealerships, so that's to be expected, but it is totally unacceptable to tell customers that urgent service must be completed when there are zero problems. Zimbrick inconvenienced my brother for two weeks because he couldn't drive his car during that time, and it turns out it was all a lie! BONUS ADVICE: Seriously, go to the Goodyear on 608 Washington Ave. when you need stuff done for your car. They're so honest and they're such standup people there. They went one step further after checking over my brother's car to say that they weren't comfortable charging him with anything because no services needed to be done. They didn't even charge my brother for the part they ordered because they will just send it back for him at no cost. How amazing is that, right?!

I took both my car and my wife's car in for oil changes today. Jennifer who assisted me was very…read morehelpful looking at histories and planning upcoming maintenance. I like the new program where the technician sends a video after his vehicle inspection with recommendations.You don't get that type of service just anywhere.

I noticed there was a recall on my vehicle and called to schedule an appointment for them to fix…read morethe recall. After confirming all the details of my vehicle and the exact recall number I made an appointment for 8am to have them replace the recall. On the day of the replacement I brought my vehicle in to have them fix the recall. 21 minutes later they came into the waiting room to tell me they don't have the parts to fix the recall. They didn't care about or respect my time at all. No apologies towards me at all. Don't go here if you have a choice to go somewhere else. I would rate this place 0 stars if there was an option.

Zimbrick Acura was one of six dealerships we visited when looking for a new car at the end of 2024…read moreand we were really impressed by our experience here, especially compared to the other places we visited. We were able to check out the various cars on the floor without being hounded or bombarded by questions until we were ready to engage with a salesperson. While other places were clearly trying to sell us on their cars, only asking as much as needed for a potential sale and showing off their entire lineup, Acura's Joseph Gapinski got to know us, actually listening to what we wanted and needed. He was deliberate with where he directed our attention, ensuring his recommendations aligned with what we were looking for and taking care to mention features that would be especially applicable to us. He was understanding when we mentioned wanting to visit more places to get a feel for what's out there, and he was there for us when we returned to reassess. Throughout our visits, Joe was patient, thoughtful, and attentive--never pushy, and ever helpful. When it was freezing outside, he brought the cars we were interested in indoors so we could comfortably review them without ever facing the wind. He often picked up on our potential concerns and addressed them before we even got a chance to voice them, like when he noticed that the liftgate for a trunk was too high for me to comfortably reach (yes, I'm vertically challenged) and he demonstrated how it could be adjusted lest I thought it was just going to be an inconvenience to tolerate. When it came time to discuss numbers, he was transparent about the process and helped us navigate the options, sorting through the pros and cons, to determine the best route for us. Financing was stress-free and so much easier than expected, nothing like our previous experiences and all the horror stories out there. Our finance person was James and he was similarly affable and transparent, and just as easy to work with. He explained the papers and potential add-ons in layman's terms, made everything super easy to understand, and gave us the space to determine what made sense for us without any pressure or underhanded tactics. We ended up buying a new car here without any of the usual headaches typically associated with car shopping, and it's all thanks to Zimbrick Acura and Joe! We really appreciate Zimbrick Acura's authentic atmosphere and how Joe's considerate, customer-centric approach made each visit a delight; his attention to detail and genuine desire to connect with his customers shows just how much he (and by extension, Zimbrick Acura) cares. We felt valued, being treated like people and not just viewed as a potential sale. Definitely recommend Zimbrick Acura (and especially Joe) if you're looking for a car!!

excellent customer service - they keep my car running I top form and you can trust their…read morerecommendations

turned what could've been an awful week into a great one. Peyton sold me an awesome Toyota RAV for…read morea great rate and made it completely seamless and easy! I highly recommend buying a car from them!

Peyton Apel helped my wife and I purchase a low mileage CTS on Saturday. We are from 4 hours North…read moreand over the last two weeks was very helpful and contacted us back in an above time timely manner. When we arrived he was awesome and had nothing but awesome information for us. We will be back in the future for our next Cadillac as we have been lifetime Cadillac buyers.

I've been looking at used CR-V's but loved my newer one I bought from the Zimbrick next door a few…read moreyears ago. Yesterday, I saw my dream burgundy CR-V and decided to pull off the beltway and ask about it. I met with Fue, who greeted me and was very nice. I told him I had loved buying my current car from Rick P. and Fue told me Rick worked there now! I was so excited -- my favorite car salesman was there! I took the car out for a test drive and knew she was mine. The price was incredible, she had just been listed that day. I came back and Rick was there to greet me. I got an excellent deal on my current vehicle, it's current value is as high as it will ever be, and Rick made everything great, I can't wait to pick everything up today. It was nice to have 24 hours to unload my car so I can clear it out! Thanks to Zimbrick, to Fue and to Rick for being amazing -- AGAIN!

Would NOT recommend buying a car here! These are not people who care for their customers, they have…read moremade my car buying experience a living hell selling me a vehicle that needed tons of repairs without notifying me and offering no solutions. They are dishonest and after money. Shop elsewhere for the safety of your wallet and yourself on the road!

Great place. Incredible service. Would definitely recommend. This place needs more credit. I would…read moretake this of over Flynn audio any day.

Just had Jason at Radio Dr install an aftermarket devise in my Odyssey to replace the existing…read moresystem. Initially I was frustrated. Then angry. First impulse was to return and make a case to get this JVC (second choice, following the planned Pioneer I wanted. On arrival I was informed the Pioneer was sold to another customer getting stereo next week.) removed and self-sourcing the original Pioneer AVH-W4500NEX (this is the one i found in my search, not certain it's exactly the same unit.) The frustration was in part probably my doing. I found myself suddenly out of time and was worried about being late. Which I was in the end. When I called to say I was displeased, in short it was decided I'd best return the following morning to sort it out. During the course of the night I researched and found the possible stereo I wanted and it was in stock. But when I went to BB, it was NOT. Not surprised there. But talking to the young man there go me to thinking that I might be ok with the JVC. The GUI displayed that it was Apple play compatible and that Bluetooth was acceptable (duh, yet strangely didn't work!) The idea of Bluetooth is presumed to mean WIRELESS RIGHT?! Yet it's not actually the case. My wife's Subaru ('21) has a stock system and it 'sees' my phone, and it needs a USB to use my IPod Classic. My vehicle is a Honda Odyssey (touring/nav trim), 2008. Being among the first phone integratabtle models, but sadly too dated for smart phones after probably an iPhone 5. Compounded with all pre 2014 Hondas with NAV, Jan 1 2022, they all suddenly did a global Y2K thing. Killing many functions, notably the clock was forever stuck on Jan 2002 and 9something. Turns out, Jason only told me "you can plug a USB cable through the glove box" Which at a glance meant I would have to run a USB thru the glovebox and into the rear of the head unit. I just paid a fee to not have to DIY my stereo install. So I was naturally really pissed off! At the glance, as viewed from the drivers side, when I looked, no USB was there, so I remained confused and mad. Today, I was in the car, and sitting in the passenger seat, thinking I might just go ahead and see about the USB issue, and wonder of wonders! Behold! Tucked neatly inside, and clearly out of view from the far left, is a female USB connector! Upon paging my iPhone 12 in NOW the screen shows the icons I want! The GUI for this is still an irritation, but like any operating system, there's a learning curve that needs attention and time. As for RADIO DOCTOR, I'm a satisfied patient and will be back for routine checkups! Eric and the other guys are great and sometime in the next week or two I'll probably be tasking them with the backup camera work for my ride.

Excellent customer service. Excellent response time. Every question answered. Friendly. Fabulous…read moreexperience. Vadim was able to address all of my concerns quickly and courteously. He was very knowledgeable and professional. Thanks a lot! See you at my next oil change.

Needed to repair the a/c on my kid's car. Went to a national chain for diagnosis. They quoted me…read more$1k to replace the unit. I went to Apex because they're local and I thought they might give me a more... nuanced price. Apex got the car in when it was convenient for me, finished the job early, and charged me less than half of what the national chain had quoted. Personal, local, skilled service -- I'm completely satisfied.

Our mechanic retired that we needed a TRUSTWORTHY HONEST REPAIRMAN & FOUND IT AT MIKE'S AUTO REPAIR…read morehere in Sun Prairie WI. He gave an extensive report & photos showing our 1999 JEEP could not be on the road anymore as I was going through a divorce having medical bills I was forced to keep my jeep functioning but sadly the WI SALT RUSTED the underside frame. Mike then helped inspect a VAN we were considering from a private owner to ensure it was a good safe vehicle for the price/milage vs price having more knowledge & experience than we do as previously I bought vehicles from dealerships but being disabled on fixed income I can't be stranded nor had money for any surprised repairs. This was so helpful to us to make sure we invested our money into a used van that will meet our needs for $6600. He gave us knowledge to handle this transaction with the title & checked so we were not scammed as we experienced looking for a used vehicle on CRAIGSLIST....that seller was lying that we caught them scared us because we are struggling it is SAD to almost be harmed that MIKE'S ASSISTANCE took away so much stress that is priceless when disabled, poor & suffering other issues. We gave a TIP he did not want to accept but we insisted telling him to buy lunch for his staff or give them each a $20 bill as I said his kindness helped us so much that he /staff needed a little treat. He is NOW OUR PERMANENT REPAIRMAN. We are suffering by Attorneys committing crimes to avoid liability that we have suffered deeply where Mike was an EARTH ANGEL SHOWING US HUMAN KINDNESS still exists. We moved to Sun Prairie after our trauma & always hearing wonderful things about Sun Prairie citizens.....has been 100% accurate being a BEAUTIFUL COMMUNITY.

This place is amazing! We went here today for a pre-purchase inspection of a vehicle we are…read moreconsidering purchasing. Mike was incredibly helpful, knowledgeable and kind. He took the time to carefully inspect the entire car, helping us not only to pinpoint possible problems down the road, but also to better understand the vehicle's history. You can tell he really enjoys what he does for a living. He also appreciates and treats his customers well! I would definitely recommend him to anyone with auto repair needs.