I recently visited Brow Shape Threading and had a great overall experience. I scheduled my appointment about two weeks in advance. When I arrived about 10 minutes before their 10 AM opening time, the shop was still closed, but shortly after, I saw the owner arrive and open up. I hadn't threaded my eyebrows since before COVID and had been letting them grow out, so I wasn't sure what to expect. The owner was very kind and professional. When I showed her the style I wanted, she was honest and explained that my brows weren't full enough for that exact look. Instead, she suggested a similar style that would suit my natural brows better--and I'm so glad I trusted her! She was very gentle, took her time, and made sure everything looked great. I really appreciated her honesty and care throughout the process. I'll definitely be coming back! read more

Was just here....20minutes before closing. Went for a cleaning and came out with chihuahua eyebrows. Never again, thank you. My heart is literally broken after trying to grow out my eyebrows. *Owner did my eyebrows read more

Brow Shapes Threading - My eyebrows before. - Threading Services Near Me - San Dimas, California

Crazy leaving a threading salon and still needing to pluck my brows when I get home. The appt was literally less than 5 min. No attention to detail. The salon was completely empty so idk what the rush was. Go to AUM threading across the street. AUM doesn't charge $2 extra just for walk ins like this empty salon does. read more

Brow Shapes Threading - the hairs left AFTER my appt - Threading Services Near Me - San Dimas, California

Walk-ins clearly mean nothing here. The booking page showed open spots, there was only one person there, and I was still told it would be a 20 minute wait for no reason. Super rude service and honestly not worth the energy or money. The place across the street is way nicer and actually values customers. This is exactly why businesses lose customers and end up empty. read more

She gets mad if her clients dont arrive on time but is a jerk when she's running late and does not abide by her own rules. She yelled at us in front of clientes. read more

Brow Shapes Threading - Threading Services Near Me - San Dimas, California

They're appointment system that they have is ridiculous . You can walk in but they expect you to wait for all the appointments to be taken care of. Don't understand why they accept walk ins if they only want to attend the appointments. The owner needs to have more employees so that walk ins and appointments can get taken care of. It's not fair if I walk in at 11:55am and someone who has an apt at 12:05 has to get seen before it even hits 12:05? Ridiculous read more

Wife had eyebrows done here today. 09/02/25. They finally look even . Great job the owner did the work . read more

Brow Shapes Threading - Eyebrows - Threading Services Near Me - San Dimas, California

I usually love going here but today I had a horrible experience Went to the girl in the middle and she took a chunk off my left eyebrow and now my left eyebrow is super thin compared to my right one. I think she messed up and she was trying to even it out but I'd honestly rather have a hole in my eyebrow instead of it being extremely thin. Will come back because their work before this was always perfect, really shocked this happened read more

Phenomenal service! I drive 45 minutes to see her. Make an appointment though as she is very busy and booked throughout the day!

Hello! Got my eyebrows tattooed (now called shadow or ombre) here and am over the moon with the results! I feel like a new woman! Eyes are the window to the soul and mine got a tune up. Lol. Vaishali was patient, kind, and explained the process very well. She did a free consultation first to make sure the style and shape were exactly what I wanted. During the service she used numbing cream beforehand, kept checking on me and the pain, if any, and let me know how she was progressing. It took about an hour and a half total. She told me detailed instructions for after care, and what to feel and expect while I heal. You can tell she is experienced and talented at what she does and in my humble opinion, I think my brows look pretty amazing. I highly recommend her services. read more

Brow Shapes Threading - Eyebrows - Threading Services Near Me - San Dimas, California

Usually timely and friendly service. Some times it is a 5 minute wait from your time but they are very good.! My go to spot!!

used to get my eyebrows waxed, but I didn't like how much it pulled on my skin, so I decided to try threading. I will definitely never go back to waxing. I'm much happier with the results. It gives cleaner, more precise definition around the eye, and the process is quick, easy, and affordable. I highly recommend this business. They've been great to work with, very accommodating, and easy to get an appointment with. read more

Hours posted state that this business opens at 10am. We waited until 10:51 for the worker to arrive. When we walked in, we were informed that she could work on us but would need to prioritize her 11am appointment first. I inquired about the 10am hours, as posted, and she replied "I had errands to run." I don't understand how this place is rated as #1 in San Dimas. We won't be returning. read more

I have been coming to get my eyebrows done here for 5 plus years and moved 2 years ago to Utah. I have not been able to find a location where I live and anytime I come to Cali for a visit I make sure to come get my eyebrows threaded here. I love that they still use masks and hold the thread around their necks and wear gloves. I cannot say enough about how I love my eyebrows after. Make an appointment or walk in very accommodating, and if you have to wait 5 minutes 15 minutes (which i have mot had to wait that long ) it is worth it. Will be coming every time I am in Cali. Thanks read more

ive been supporting this business since basically day one, i used to love this place until their recent service. im not sure what style shes been doing but my eyebrows have hairs in random spots and she rushes the service, she doesn't take pride in her work anymore. will be taking my business elsewhere. read more

This place has gone downhill !! They need to get a better system. I came in today and it was empty so I asked if she can take me as a walk in after she was finished with the client she was currently taking and she said yes. Although people kept walking in with appointments she just ignored me. After 30 minutes of patiently waiting I asked when i'd be next, and she said you have to wait for the appointments first! There were 5 other girls in there so that means I would have to wait another hour !?!" She should have told me that when I first walked in that the wait would be over an hour. read more

I've been a loyal customer for over 8 years. I've moved several time Anaheim, Chino, Murrieta and I still come here for my brows. Very professional listens to how I want my eyebrows every time even when full and busy I still feel attended to. Couldn't recommend more! read more

Today was my first time going here and I think they did a great job. i always get so nervous when it comes to my eyebrows but the lady took her time and i love how they came out . this is my new go to place ! read more

After relocating to San Dimas, I sought a reliable threading studio and found 3 options within a 2 mile radius of my home. Opting to try this one, I was disappointed from the start. Despite being the only customer present, I received no acknowledgment until after another client left. The lack of greeting or recognition was off-putting. Moreover, although I booked an appointment for 1:35, I wasn't attended to until 1:48, while someone who arrived later with a 1:30 appointment was serviced first. The pricing discrepancy between walk-ins and appointments also felt unfair. Overall, a disappointing experience that I won't repeat. My thing is if you're going to push your customers to appointments then honor that time and book accordingly. Your pricing that's advised should be adjusted to $18 for the service and you get a discount on booking an appointment rather than advertising it for $16 and up charging walking making people feel like they are being ripped off. read more

Its hard for me to trust anyone with my eyebrows but I had to get them done. My sister is pretty much the only person I can trust. I was desperate because I had a makeup appointment to go to and had to clean my eyebrows. I was in the San Dimas area and I searched for few eyebrow threading and the Brow Shapes threading came up. I saw great reviews and some not so great, but I gave Vishali a call anyways. I went there and got my eyebrows done. She was very kind, knowledgeable and did clean my eyebrows without messing them up, basically what I had asked her to do, she did. She made some suggestions etc... I would definitely go back to her without any doubt. She has the experience and knows what she is doing. Will definitely return if I am in the area read more

The customer service wasn't helpful nor did she want to take a walk in without charging me more.when I went to the website appointments weren't till 2 hours later. I wouldn't recommend this place. read more

Been going to this place for eye brow threading for almost ten years, Great work, clean, efficient fast and friendly Service. I have such sensitive skin from anything that touches my face, however I do not experience any of that at this place. read more

Vaishali is the best! I am in love with my eyebrows after micro blading. They're immaculate! I get constant compliments on my eyebrows and how natural they look. Vaishali is so talented and skilled in her craft, a true professional. Thank you so much! Kristin read more

I've been here once and so far so good. It was easy to schedule online. I recommend scheduling online because it's $2 cheaper than a walk in. The parking lot is big so parking is easy. I didn't have to wait long after I arrived and I am happy with my eyebrows! read more

Customer service isn't the best. I came early (right when they open) to get a walk-in appointment. It was just me and another girl who had an appointment. She asked if I had one & I said no & she basically shooed me away and said to make one & come back another time.. even though she had no customers at the time. Wouldn't it be best to take any business? Hopefully they customer service issues & I would gladly come back! read more

I have come here a couple times and have had great service. Today will be my last, the manager or owner attended me in a rush and had a nasty attitude. If she's not happy she shouldn't be in the shop! read more

I called today to ask if they were accepting walk-ins or if I needed to make an appointment. I was told I needed to make an appointment and then I was abruptly hung up on. I called back and asked if I could make an appointment but the same person just talked over me saying "I already told you, you need to make an appointment" and hung up again. What a horrible first impression. I ended up going somewhere else. read more

Well, first visit was great. Second visit was terrible. Just asked for a clean up and got an two different arches. So disappointed! Sad part is you still get charged for their mess up when you have to deal with terrible eyebrows until new growth. I paid but definitely not tip & not going back ever again. She (forgot her name wears glasses) offered to try to fix them but the was no fixing and the damage was done. read more

Brow Shapes Threading - Bad experience - Threading Services Near Me - San Dimas, California

Fast, efficient, and listened to what shape I wanted. Super clean and friendly environment. Drove 20mins out to this spot and I'll probably do it again! read more

Vishali is great! I've been coming to her for years and I wouldn't go anywhere else. She is fast and efficient and will have you out of there in 10 minutes or less. read more

After 8 years of coming for threading and other great services, I am always pleased with the results!

First off the lady already had an attitude when I walked in ,she seemed bothered and even worse she rushed through my threading ,and shaped my left side wrong . Once she was done she just handed me the mirror and no Kleenex to wipe off all the hairs she left . She then said you ready to pay ? Knowing I came with someone else .after all that my friend didn't do his because she was already pist and didn't want his eyebrow messed up. Last time am going there for some read more

I have been coming to Brow Shapes for a minimum of 6-+ years and so has my sister. I moved to Chino Hills three years ago and I consistently make the the drive up for appointments. I wouldn't trust anyone else with my eyebrows, V did my eyebrows the day of my rehearsal dinner, the day before my wedding. If that isn't a testimony than I don't know what is. read more

Brow Shapes Threading - eyesbrows and upper lip threaded by V 24 hours prior - Threading Services Near Me - San Dimas, California

I have been coming here for years and always have a good experience. Vaishali is great at what she does and the other threaders do very well also. If I have someone else Vaishali is quick to tell them about how to thread my brows as I have a lot of baby hairs that can get missed. On another note: the people coming in expecting to be serviced right away without an appointment can be pretty mean and rude. This place has had an appointment system for years now. Just make the appointment. read more

Been coming here around 4 or 5 years and Vaishali always shaped my eyebrows perfectly and painlessly. She is very quick and professional with her work and I wouldn't go anywhere else for my eyebrows read more

I lovvveeee Vaishali! Been coming here for years. She is so talented with eyebrow threading, I am used to the pressure she applies while threading and no one can compare. Her place is also cozy and clean. Make sure to come every 2 weeks for better shaping results! read more

Vaishali is wonderful and is worth the drive. I've been with her for years because I trust her. She always makes my brows look great and is quick doing my full face. Make an appointment so you don't have to wait, she gets busy. read more

I made a 3:30 appt. Waited 20 min and had to leave for a 4 o'clock hair appt. She never asked if I had an appt. While working on a person who sat down in my time slot. Yes she's great BUT customer service counts too! I'll take my business elsewhere read more

This business charges more than the price that is advertised. A walk-in fee is charged if you do not make an appointment. I use to come regularly but stopped because I got ombré brows done a few years ago. A few days ago I came back again for my teenage daughter to get her brows done. Unfortunately it was a huge disappointment due to the business owner now charging for a walk in fee without disclosing it prior to services being done. The advertised price for eyebrow threading is $10. Upon rendering payment, I was being charged $12. I asked why it was more than the advertised price and they told me it was due to a walk in service. They said the advertised price is for appointments only. This is unethical and dishonest due to the hidden fee. To protect consumers, the business is suppose to disclose fees verbally and/or written on the price menu. Therefore, the advertised price is misleading and I have filed a complaint to the California Department of Consumer Affairs. If you are reading my review and became a victim of this business, please file a complaint against them too. California law says that it is unlawful at the time of sale to charge an amount greater than the price that is advertised, posted, marked, displayed, or quoted. Any requirements that a buyer needs to meet to get the sale price must be conspicuously posted. read more

Very close to home so I gave Brow Shapes and Vaishali three opportunities, and each threading was successively worse. She was nice enough the first time and then quite rude thereafter. Super rushed service, even when there is no one waiting. Scheduling is online only with back-to-back appointments every 5 minutes for eyebrow threading. The owner, Vaishali doesn't take direction when threading eyebrows. She miscalculated and made a notch on my right upper brow and has permanently ruined it, as it's not growing back. No apology, no acknowledgement of her gross error. I will not be returning to Brow Shapes and certainly can't recommend Vaishali. read more