I walked in today to "brookswood nail
Salon" and was greeted with the most unprofessional, rude service I've ever received from Any nail salon I've ever been in, I have been getting my nails done consistently for 20 years, and their website says walk
Ins welcome. Let me share my experience - upon arriving there were 4 technicians just sitting at their spots doing absolutely nothing so I asked if they had time to fix a broken nail that I had and they said have you been here before I said yes, and they looked up my name and phone number in the system said that I was not in their system, ok however I have been there before. I then said if you guys don't have time then that's totally fine. I will go elsewhere, but as I saw a four technician sitting there and doing absolutely nothing and one technician actually doing her own nails I thought they had plenty of time to fix a broken nail. The lady at the front started speaking in Vietnamese to the other technicians and said they could fix my nail for me so I sat down to get my nail fixed, and then all the technicians were speaking in Vietnamese about me pointing at me and I obviously know they're talking about me. As a technician started to shape my nail it was completely crooked and not the same shape as my nails at all so I told her I could help her and she said OK. Then all of a sudden another technician came over after them speaking in Vietnamese again and said sorry we don't have time to fix your Nail because her client is coming. I was like OK. Well she already is in the middle of fixing my nail and she's like and it's also gonna be $15 to fix your one nail and I was like that's fine. I'll pay whatever it cost even though that's absurd. Keep in mind the Nail they fixed was a very basic plain white French tip nail. When the lady finished I handed her $15 cash and said thank you and the other technician said super rudely yeah her other client is here, but there was no one that entered the salon and the other three technicians were still sitting there doing nothing I said thanks and I left. I went and sat in my car for 10 minutes outside the salon and no one walked in. Needless to say in all the years I've been to nail salons I've never been treated like this and I can definitely see why their salon is dead on a Saturday because they treat their customers like trash. This salon is less than five minutes from my house and I was planning to go there and be a regular customer as I get my nails done every two weeks but I absolutely will not be. Don't waste your time or money here!!!!! read more