I shopped at Brookshires yesterday for the very first time, after receiving five years of recommendations from my granddaughters and neighbors about the greatness of this store, since I moved here, figuring that in preparation for the storm, that it would be a more manageable place to shop if I went early. This was true. I also expected them to be out of most of the essentials like milk, eggs, bread, like everyone else - which was also true. I found the store to be clean, a pleasant place to shop. Again, true. My problem wasn't until at the checkout. You see, I walk with a cane, post Op, spine surgery. Yesterday was the time that I walked the store without using the as I call it, the electric weary walker wagon - Because I didn't see any. Fair enough, it's a busy day, maybe they're in use? However, upon leaving I noticed that the wagons are tucked next to a service desk, kind of hidden from regular view, only two of them, where a customer wouldn't expect to find them, kind of like they don't want them used in the first place so they don't have to go find them kind of thing. Back it up a bit, I was checking out in the self check out and the fellow supervising all of us at the time, asked an elderly customer, if she needed help out to which she replied yes. He told the rest of us customers he'd be right back. That's when everything stalled on all four self checkouts. We needed more training. Then a very nice lady from another check out came over to assist before he came back. Then when he came back and stood with another guy, over by the service desk, grazing and talking, arms crossed. They watched as I pulled out my cane and fumbled with pushing my cart and using that darn thing, but I myself received no offers of assistance, no have a good day, not even a smile, just watching me. Just then, a loud, panicked intercom call came over asking for carts from the parking lot. Four young men hurriedly ran around me to get those carts like there was a fire. No there wasn't, just money to be made. Then, at my car, I knew someone was standing by me, but I was too busy concentrating on placing the bags, especially the one from the deli so it didn't leak out, putting it in its proper positioning. It was one of those fellows rounding up the carts. He had the nerve to ask if I needed assistance loading my car, after he stood there and watched ME load it? And he asked that after the last bag was placed. I just put bottled water and bags with canned goods in there and you want to load a bag with twinkies? Thanks, I think I can do it myself, Brookshires. From now on and elsewhere.
I'll give it a two review only because of the very sweet lady that works in the deli. She was a sweetheart. read more
