I generally make it a rule not to be tempted by the "big" sales, to wait til after the holidays to get anything for myself. I believe I generally do a good job of focusing on others during the holidays. LOL.
But the GM Kevin, made it really hard to do so this past holiday season to walk on by. I didn't make it easy for him as I perused the store with my set goal in mind. I gave my stock answer, "just looking", when I wanted to be left alone which was respected.
I did have a general question about the availability of a particular shirt color and size and from there it snowballed into a much bigger purchase than I initially expected to spend. LOL.
There was a jacket I had seen and wanted online but I thought it was sold out entirely, but Kevin said "oh yeah we have it in the size you want". It seemed like his brain was hooked directly into the BB database, and had the current stock information because it seemed like within two mins he pulled everything up on his register and logged into my rewards account and before I knew it, my credit card was out and the jacket would arrive in 2 days. LOL.
There is a sea of retail outlets that employ help that just focuses on taking merch out of boxes and folding them onto a table. Every now and then they goto the back to see if there is more of a particular size, but they don't know anything about what they are peddling. It's nice when the help is experienced and knowledgeable about their product. It's nice when the staff shows some competency in getting the customer what they want and getting them on their way quickly especially during the holidays.
This is a new Brooks Brothers store and I've got to say BB has a real gem
in the store manager Kevin. The work that he's doing on social media to build up the brand on instagram is also impressive. If you want an old school experience, visit this BB store and ask for Kevin! read more