My husband is very happy with his new kayak and cant wait to get it in the water! The delivery driver Anthony was very helpful, informative, and professional. He clearly put care into the delivery and as it was early morning was very quiet and considerate. Overall very well done and happy with our order and the prompt responses we have recieved from Brooklyn Kayak employees both online for the order and via text for the delivery read more

Angelo and Libby were very timely and nice when delivering my kayak. Everything looks good and Im itching to get out on the water!

Customer service with Brooklyn Kayak Company was first class. I spoke with Isacc and after hearing his deep knowledge of the family company's product it left me with confidence to buy and customize my BKC Tandum 14.0 with 1 flipper drive, 1 propeller drive, and 1 trolling motor. Heart disease kept me inside too long. I needed to safely get out of the house and improve my mobility and strength and spend time with my 13 year old son. Customizing the tandum fishing kayak with different drives allows for different ways to use my muscles. On the days I can't exercise, the trolling motor option still allows me to drive the kayak and enjoy watching my son fish. Thanks BKC for making a quality design and product that encourages me to improve my health and quality of life with my family. read more

I'm excited to receive my first kayak. It was hard shopping for one as I'm 450lbs but the customer service with BKC made it a breeze. Very helpful with recommendations and support. Highly recommend this company. And for the bigger people looking for a kayak I'll follow up on how well it supports me!! read more

DO NOT BUY A KAYAK FROM THIS COMPANY. We bought a kayak over a year ago and have had nothing but problems ever since. We have taken it out only a half dozen times, and each time there were product issues: The seat straps broke (twice), the mounts for the pedals broke multiple times and the metal pedals themselves wore a hole in the hull of the kayak so it took on water and began to sink as we pedaled and paddled home. Isaac Ashkenazie has been giving us the complete run-around since we first contacted him with our issues. Finally, after waiting weeks and months for replacement parts, parts that kept breaking, and then sinking as we made our way home on our last outing, we decided to throw in the towel and asked for a refund. Isaac refused to give us a refund, offered instead to replace the kayak. When we declined, noting serious design flaws with this kayak...he claimed to have fixed them, offered pictures of the improvements, then never sent, even after repeated requests. We asked to have the trolling motor included as part of the replacement, since one of our issues has to do with the pedal ratio - we can't keep up with our friends in their Hobie pedal kayak - and were told that accessory was not compatible with our model kayak. When we sent a screenshot of the 2 places on the website where they offer it as an accessory, we never heard back. Honestly, I have never been treated this poorly by a business, and I'm frankly surprised that there aren't more bad reviews. The kayak is very low quality and the owners do not care about customer satisfaction. Bad product, horrendous customer service...bite the bullet and pay for the superior Hobie kayak models. We wish we had.... read more

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Angelo and Libby were awesome,they lmk with plenty of time to share on their arrival, put my new kayak on my porch as requested and sent a photo upon delivery as I was not at home at the time, not to mention the customer service was impeccable as I had to change a few specifics on my order and it was taken care of perfectly and answered my many questions along the way...thanks to the whole team at bkc!!! read more

Angelo and Libby were great! 3:00 in the morning delivery, but that's ok with me. Kayak was packaged well. Can't wait to unpack and go fishin! read more

I love my new kayak. I purchased the PK-13 with both propeller drive and a motor, giving me flexibility on both small and larger bodies of water. There's scads of room on board for all my "stuff" and me. The boat is wide, stable, and yet light enough that a 79 year old man can easily handle loading and unloading in to my truck. It's a fun fishing experience. Working with BKC has been positive as well. They communicate quickly and are very helpful. It's been a great purchase for me. read more

This person, Isaac Ashkenazie, reached out to me and asked me to take down my review. This is unacceptable, and no company should be contacting customers to remove honest reviews. DO NOT BUY KAYAK FROM THIS COMPANY.... My kayak got delivered 2 months after placing order. First they said we have no color that you want on stock and they forced me to get different color. One month later they excuse said the truck that delivery is broken we can't delivery. It is not my problem. Your problem. I asked for the whole refund because I can't wait anymore. No one reached out!!! This company is not worth to buy kayak. All the sudden they just throw the kayak in the middle of the night and no contact no call. I'm not home and they just left it out side and leave read more

Athony did an excelllent job communicatin! Great service! Found out difficult to find driveway and quickly unloaded with care.

Not worth the money. I received my tandem 13.5' kayak scuffed but was excited to have it so I brushed it off. (So did customer service) I have only used my kayak 3 times since having it in a month time frame. Two of the three times something broke with the pedal drive system. One part was the lock to keep it secured in the hull the other was the screw holding the flipper broke in half. I emailed the company upon the first failure and they sent parts to fix, I have not yet received after two weeks. After the second failure I emailed explaining what happened and that I want my money back because stuff keeps breaking. Isaac D in the customer support just shared that's why they have "such a friendly parts warranty". I responded restating I want them to pickup the kayak and I want my money back and have yet to get a response!! SAVE YOUR MONEY AND BUY SOMETHING ACTUALLY GOOD!! read more

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Used my kayak less than 10 times. The seat and the pedal drive broke. Entered a serial number and my information to start a warranty claim. Nobody has bothered to respond to me. It's been at least 2 weeks. I managed to fix the problems by myself after the long wait. I certainly won't buy another BKC product or recommend them to anyone else. Wish I had looked at Yelp reviews before placing my order. The BKC site says that they screen all reviews before publishing. How clever..... read more

Great people. Great Product. Super simple delivery all the way to SC. Totally appreciated. Thanks!

I received my kayak order on time, though it was delivered in an odd manner--unpackaged and dropped off by someone towing another vehicle. The shipment included no assembly instructions, and when I searched online, there were none available for the rudder. After reading other reviews, it seems I'm not the only one who ran into this problem. To figure it out, I went to a competitor's website (Reel Yaks) and used their information to install the rudder--only to discover it was broken. I contacted Brooklyn Kayak and it took several days before anyone responded. I sent a video of the issue, and the customer service rep said he'd show it to an engineer. A week passed with no update. When I followed up, there was still no reply. After posting a Google review, I finally got a call. I was told a replacement rudder would be sent and was asked to revise my review, which I did in good faith. That was six weeks ago, and I still haven't received the replacement or any further communication despite multiple follow-ups. At this point, I have a new kayak--delivered on August 6th--that I still can't use. I'll be filing a complaint with the Better Business Bureau, and I cannot recommend this company. Their lack of communication and failure to follow through show a serious disregard for both their product and their customers. read more

After even more time with the Kayak I have to lower the rating even further. The kayaks issue are endless with the PK10. My Kayak pedal drive locks broke again and now after my last trip I noticed one of my steering lines is almost all the way chaffed through about to break. I recommend spending your money on the more expensive but worthwhile kayaks that Hobie has to offer. read more

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They are quick to respond and have great value and products. Work with them on your next adventure, you won't regret it.

The driver was running behind schedule. I told Anthony it could wait until tomorrow if necessary. He said it was ok but he would be late so I might not see him. He asked where me where I wanted him to leave the kayak. Anthony left it right where I asked him to. He went out his way to deliver even though it was late. read more

Brooklyn Kayak - Driver left kayak where I asked him to - Hunting & Fishing Supplies Near Me - Middlesex, New Jersey

Terrible customer service. Was supposed to get an update on shipping December 23. Never hear back and no update online.ordered December 10.

Great kayak hasn't failed me yet ! , for the price you won't get a better one believe me still running like a champ . Customer service has always been lots of help with fast replies and has gotten me everything that I need . I have the 8 foot foldable kayak and it's just the most convenient kayak ever that doesn't take up much space . read more

So far the experience has been great I've had to contact them a few times for a few little replacement parts here and there and I mean I understand that can be a drag a little bit waiting to things to get fixed but what you really want out of a company is a company that can take care of the items that may need help or may need fixing and a short period of time instead of waiting 6 weeks and they do that My kayak can hold a 30 lb battery and a 250 lb man it's rated for 450 lb and it stays flat in the water I've been able to put on a fish finder rod holders I can carry my backpack my fishing gear the only thing that I need to do now is put my trolling motor on and I'm pretty sure it would still stay flat Thank you Brooklyn kayak company read more

I have purchased two Brooklyn kayaks and have had a great experience. Any issues I have had, they responded promptly and helped me resolve. The price is right too. Happy customer. read more

Was delivered much faster than expected although very late at night. Everything was packaged beautifully and kayak arrived without any problems that I can observe as of one hour ago. read more

Brooklyn Kayak - How kayak was packaged and how it looks after unpackaging - Hunting & Fishing Supplies Near Me - Middlesex, New Jersey

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Delivery service was above and beyond the usual. There was a mixup that we were not aware of until they contacted up to let up know they would be a bit later than expected. They warked late into the night to deliver our kayak. I was touched by your honesty and dedication. Once we unpack and assemble the kayak we will reach out to you if theres a problem. If the product is as great as the delivery service, we will very pleased. So Happy Trails. Hope you enjoy the holiday season. read more

Great delivery service. He was kind enough to leave it in the backyard so it would be out of site to any potential wrongdoers.

So after allot of consideration and a decent amount of thought I decided to purchase the 10.0 single pedal kayak from Brooklyn kayaks. Now mind you this is my first pdl kayak I've purchased so I was skeptical as to if I was even going to like it. After receiving my kayak though I can say I'm not disappointed. The quality of the kayak is outstanding. It's stability, maneuverability, storage, and even speed are outstanding for the money. But better than the kayaks themselves is the customer support I received from them, second to none they were always timely and very helpful with getting any order issues fixed and or helping me with resolving any problems. If you're thinking about going with these kayaks, based on my experience I definitely recommend them. read more

AMAZING! The delivery was more than on time and excited to open it all up when we get up in the morning! MORE than pleased! Thank you Angelo! read more

The kayak itself is pretty solid I have a Hobie lynx I got to tell you this one's from a girlfriend but I'm really liking it I set it up in about 20 minutes the guys that delivered were really nice and courteous read more

I love my Brooklyn Kayak company fishing Kayak. It is a lot of fun. I am saving up to buy my next one. A friend carelessly broke a part and the BKC got me a replacement part quickly and at a fair price. I am eager to buy another one just like the one I have so I can take along my friends. read more

I'm so happy with my BKC PC14 , we customized a cooling canopy system for cool cruising read more

Brooklyn Kayak - New Pass , Lolly beach, Bonita Springs, Fla - Hunting & Fishing Supplies Near Me - Middlesex, New Jersey

Thank you owner Isaac for following up after the customer service communication drop off glitch and arranging to send me a new kayak to replace the one that had the connection come loose under the water line. It seems to have been a freak occurrence, so fingers crossed that the new kayak will stay watertight for a lifetime, as Isaac has promised. read more

Fantastic customer service!!! They have been super responsive to any questions or concerns that I have had, and I love my kayak. I would 10/10 buy another kayak from Brooklyn Kayaks. If you're thinking about it.. do it. You're going to love your purchase and the customer service that comes with it. read more

good communication and quick and on time shipping. Friendly customer service. very satisfie.

CS really helped me out. Shipment was lost and they replaced it with no hassle. I will definitely buy from this company again! I love that they help customers out when there's a issue read more

I recently contacted them about issues with my pedal system and they quickly resolved the problem to my satisfaction. I have 3 of their kayaks and have enjoyed using them over the last several years. The owner has taken a serious approach to improving their business and customer service, so hats off to him! read more

Brooklyn Kayak Company is the best. We purchased our new kayak this year, after researching several brands. Our kayak was delivered to us after traveling across the US. It was personal service at its finest. The support was just as good. I had an issue with seats. Without any hesitation, they shipped out replacements, to fix the issue. If you are looking for a great company with outstanding customer service. Look no further than Brooklyn. read more

Excellent communication, friendly and unloaded kayak and left where i wanted it. Kayak looks very stable, can't wait to get it out on the water. read more

Had an issue with the pedal drive on new kayak. They were quick to resolve issue and sent me a new pedal drive for kayak, great customer service. Good to see companies that stand behind their products are still out there! Thanks Issac read more

Do not buy there kayaks ! My brand new kayak is leaking in hull . I called 8 times and emailed 9 times for a replacement and nobody will help . They say they will call back and dont . They respond saying they cant help unless they speak to me BUT WILL NOT CALL BACK. Am writing better business and will contact credit card company. read more

I bought the BKC UH-RA220 11.5 ft fishing kayak back in April 2025. I took it out twice. The second which was the first week in May I was out on a lake the seat failed (screws holding the strap broke) I fell backwards and the kayak rolled. Sent me and most of my fishing gear into the water (lost my gear) I came home, took pictures and sent in an email asking if it was covered under warranty. I was told they send out the parts and I just had to cover shipping, I thought great. These parts took almost 2 months to get to me. I open up the package today (6/11) and it's two straps and no hardware. Beyond the seat failure I also had both handle straps pull out from the kayak when I was picking it up to put in a rack since I wasn't able to use it without the seat. I have got nothing but the run around with all these problems. Terrible customer service and honestly I am just going to write this $1000 kayak off as a loss and try to sell it "as is" and get one from Old Town. Don't waste your time or money on this company. I've never experienced anything like this. read more

The modular kayak has allowed me the ability to kayak regularly without a good storage option in my apartment. I just load everything inside my small SUV and I'm on my way. No cartopping required. I've had questions and small pieces that need replacing and BKC is always quick to respond and send out what I need. I recently had a part break that was covered by warranty and they shipped out a new one immediately. The best! read more