I am not a seasoned angler and it's my first time trying out a kayak on salt water. Without any type of checks on the weather, I took the kayak out to the puget sound. Strong winds and chops were waiting for me. Decided to take it out and challenge myself. No motor or pedal. Just paddle. The yak handled the strong winds and chops. Once the weather calmed down. Paddling through the water was a breeze. Good experience so far. Stable and was not worried at all about flipping over. read more

I ordered my Kayak in June and they have been giving me the run around every week for the last month saying they had carrier issues. Now they are saying it won't deliver until August almost two months later. I bet I would get it faster from China (Alibaba) at this point. Canceled my order. Thier website misrepresents shipping timelines 7-14 days, their customer service stinks, they say they will keep you updated on shipping but won't send you anything unless you hound them for updates. read more

Purchased kayak on 6/15 and at checkout it said 3-4 day express delivery. It's 7/12 and still no line of sight to delivery on Shop. This review is in response to an email from Brooklyn Kayak asking if we've got the kayak out on the water yet. Nope, still waiting on delivery almost a month later. Obviously, they don't know where the kayak is either. read more

Product is nice. Delivery and delivery date was rough. it required numerous follow up calls to see when my kayak would arrive.

great kayak! great stability! great fishing. came with a few mold holes loose, but a little epoxy and she's ready for the water!

Customer service with Brooklyn Kayak Company was first class. I spoke with Isacc and after hearing his deep knowledge of the family company's product it left me with confidence to buy and customize my BKC Tandum 14.0 with 1 flipper drive, 1 propeller drive, and 1 trolling motor. Heart disease kept me inside too long. I needed to safely get out of the house and improve my mobility and strength and spend time with my 13 year old son. Customizing the tandum fishing kayak with different drives allows for different ways to use my muscles. On the days I can't exercise, the trolling motor option still allows me to drive the kayak and enjoy watching my son fish. Thanks BKC for making a quality design and product that encourages me to improve my health and quality of life with my family. read more

Angelo and Libby were awesome,they lmk with plenty of time to share on their arrival, put my new kayak on my porch as requested and sent a photo upon delivery as I was not at home at the time, not to mention the customer service was impeccable as I had to change a few specifics on my order and it was taken care of perfectly and answered my many questions along the way...thanks to the whole team at bkc!!! read more

This person, Isaac Ashkenazie, reached out to me and asked me to take down my review. This is unacceptable, and no company should be contacting customers to remove honest reviews. DO NOT BUY KAYAK FROM THIS COMPANY.... My kayak got delivered 2 months after placing order. First they said we have no color that you want on stock and they forced me to get different color. One month later they excuse said the truck that delivery is broken we can't delivery. It is not my problem. Your problem. I asked for the whole refund because I can't wait anymore. No one reached out!!! This company is not worth to buy kayak. All the sudden they just throw the kayak in the middle of the night and no contact no call. I'm not home and they just left it out side and leave read more

I love my new kayak. I purchased the PK-13 with both propeller drive and a motor, giving me flexibility on both small and larger bodies of water. There's scads of room on board for all my "stuff" and me. The boat is wide, stable, and yet light enough that a 79 year old man can easily handle loading and unloading in to my truck. It's a fun fishing experience. Working with BKC has been positive as well. They communicate quickly and are very helpful. It's been a great purchase for me. read more

Used my kayak less than 10 times. The seat and the pedal drive broke. Entered a serial number and my information to start a warranty claim. Nobody has bothered to respond to me. It's been at least 2 weeks. I managed to fix the problems by myself after the long wait. I certainly won't buy another BKC product or recommend them to anyone else. Wish I had looked at Yelp reviews before placing my order. The BKC site says that they screen all reviews before publishing. How clever..... read more

Not worth the money. I received my tandem 13.5' kayak scuffed but was excited to have it so I brushed it off. (So did customer service) I have only used my kayak 3 times since having it in a month time frame. Two of the three times something broke with the pedal drive system. One part was the lock to keep it secured in the hull the other was the screw holding the flipper broke in half. I emailed the company upon the first failure and they sent parts to fix, I have not yet received after two weeks. After the second failure I emailed explaining what happened and that I want my money back because stuff keeps breaking. Isaac D in the customer support just shared that's why they have "such a friendly parts warranty". I responded restating I want them to pickup the kayak and I want my money back and have yet to get a response!! SAVE YOUR MONEY AND BUY SOMETHING ACTUALLY GOOD!! read more

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I received my kayak order on time, though it was delivered in an odd manner--unpackaged and dropped off by someone towing another vehicle. The shipment included no assembly instructions, and when I searched online, there were none available for the rudder. After reading other reviews, it seems I'm not the only one who ran into this problem. To figure it out, I went to a competitor's website (Reel Yaks) and used their information to install the rudder--only to discover it was broken. I contacted Brooklyn Kayak and it took several days before anyone responded. I sent a video of the issue, and the customer service rep said he'd show it to an engineer. A week passed with no update. When I followed up, there was still no reply. After posting a Google review, I finally got a call. I was told a replacement rudder would be sent and was asked to revise my review, which I did in good faith. That was six weeks ago, and I still haven't received the replacement or any further communication despite multiple follow-ups. At this point, I have a new kayak--delivered on August 6th--that I still can't use. I'll be filing a complaint with the Better Business Bureau, and I cannot recommend this company. Their lack of communication and failure to follow through show a serious disregard for both their product and their customers. read more

After even more time with the Kayak I have to lower the rating even further. The kayaks issue are endless with the PK10. My Kayak pedal drive locks broke again and now after my last trip I noticed one of my steering lines is almost all the way chaffed through about to break. I recommend spending your money on the more expensive but worthwhile kayaks that Hobie has to offer. read more

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Great people. Great Product. Super simple delivery all the way to SC. Totally appreciated. Thanks!

They are quick to respond and have great value and products. Work with them on your next adventure, you won't regret it.

Great kayak hasn't failed me yet ! , for the price you won't get a better one believe me still running like a champ . Customer service has always been lots of help with fast replies and has gotten me everything that I need . I have the 8 foot foldable kayak and it's just the most convenient kayak ever that doesn't take up much space . read more

Terrible customer service. Was supposed to get an update on shipping December 23. Never hear back and no update online.ordered December 10.

Was delivered much faster than expected although very late at night. Everything was packaged beautifully and kayak arrived without any problems that I can observe as of one hour ago. read more

Brooklyn Kayak - How kayak was packaged and how it looks after unpackaging - Hunting & Fishing Supplies Near Me - Middlesex, New Jersey

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I have purchased two Brooklyn kayaks and have had a great experience. Any issues I have had, they responded promptly and helped me resolve. The price is right too. Happy customer. read more

AMAZING! The delivery was more than on time and excited to open it all up when we get up in the morning! MORE than pleased! Thank you Angelo! read more

The kayak itself is pretty solid I have a Hobie lynx I got to tell you this one's from a girlfriend but I'm really liking it I set it up in about 20 minutes the guys that delivered were really nice and courteous read more

I love my Brooklyn Kayak company fishing Kayak. It is a lot of fun. I am saving up to buy my next one. A friend carelessly broke a part and the BKC got me a replacement part quickly and at a fair price. I am eager to buy another one just like the one I have so I can take along my friends. read more

I'm so happy with my BKC PC14 , we customized a cooling canopy system for cool cruising read more

Brooklyn Kayak - New Pass , Lolly beach, Bonita Springs, Fla - Hunting & Fishing Supplies Near Me - Middlesex, New Jersey

Thank you owner Isaac for following up after the customer service communication drop off glitch and arranging to send me a new kayak to replace the one that had the connection come loose under the water line. It seems to have been a freak occurrence, so fingers crossed that the new kayak will stay watertight for a lifetime, as Isaac has promised. read more

Fantastic customer service!!! They have been super responsive to any questions or concerns that I have had, and I love my kayak. I would 10/10 buy another kayak from Brooklyn Kayaks. If you're thinking about it.. do it. You're going to love your purchase and the customer service that comes with it. read more

CS really helped me out. Shipment was lost and they replaced it with no hassle. I will definitely buy from this company again! I love that they help customers out when there's a issue read more

I recently contacted them about issues with my pedal system and they quickly resolved the problem to my satisfaction. I have 3 of their kayaks and have enjoyed using them over the last several years. The owner has taken a serious approach to improving their business and customer service, so hats off to him! read more

Excellent communication, friendly and unloaded kayak and left where i wanted it. Kayak looks very stable, can't wait to get it out on the water. read more

Had an issue with the pedal drive on new kayak. They were quick to resolve issue and sent me a new pedal drive for kayak, great customer service. Good to see companies that stand behind their products are still out there! Thanks Issac read more

Do not buy there kayaks ! My brand new kayak is leaking in hull . I called 8 times and emailed 9 times for a replacement and nobody will help . They say they will call back and dont . They respond saying they cant help unless they speak to me BUT WILL NOT CALL BACK. Am writing better business and will contact credit card company. read more

I bought the BKC UH-RA220 11.5 ft fishing kayak back in April 2025. I took it out twice. The second which was the first week in May I was out on a lake the seat failed (screws holding the strap broke) I fell backwards and the kayak rolled. Sent me and most of my fishing gear into the water (lost my gear) I came home, took pictures and sent in an email asking if it was covered under warranty. I was told they send out the parts and I just had to cover shipping, I thought great. These parts took almost 2 months to get to me. I open up the package today (6/11) and it's two straps and no hardware. Beyond the seat failure I also had both handle straps pull out from the kayak when I was picking it up to put in a rack since I wasn't able to use it without the seat. I have got nothing but the run around with all these problems. Terrible customer service and honestly I am just going to write this $1000 kayak off as a loss and try to sell it "as is" and get one from Old Town. Don't waste your time or money on this company. I've never experienced anything like this. read more

Great kayaks and customer service! Light weight and super tough. The dry storages are absolutely the best!!!

Every time I am wanting to make a new purchase, Isaac is there ready to help, I appreciate your service and will make sure I let my friends and family know of BKC!! Thank you! Ill be back soon! read more