Very surprised at the personal attention paid to me on an order for a kayak.
Ordered one online but received an email stating that the seat was not the one in the ad and didn't have it in stock. I responded I was disappointed, would there be a price adjustment and when might I expect to receive it.
No email response and I couldn't figure out why.
A week or so goes by when I get a phone call from John, "hey just wanted to know if you got my email?". I said "yeah" and told him what I said in the email.
Turns out, they never got the email I sent.
We discussed the order and the kayak and the kayak I ordered originally wouldn't arrive to him for 3 weeks.
I wanted to get on the water since the summer is running out.
He suggested another kayak, better features, and less expensive. He set me up with a better paddle and I still saved $50.
To top it off, and this is where I was completely blown away, he delivered it, himself, to my house, 45 minutes from his store, that night!!!
That is what I call customer service! That is ALMOST a lost art!
Thank you John! You have made me smile! read more