Happy! Happy! Happy! Theo Romo the store manager at the 668 W. Camelback store was the nicest, friendliest and the most knowledgeable man. He assisted us in finding the perfect bedding. He taught us how a good mattress should shape our bodies in order for us to have the most restful sleep. Furthermore, he explained very clearly the overall cost of our bedding, the 120 day trial period and the 10-year warranty we were receiving. He even got our bedding to be delivered the same day. We further loved that we were buying from a local, family owned business. Applause Applause! read more

The guys are super helpful and the mattresses are very nice. Just the location sucks.

Terrible sales person. I can't tell you his name because he didn't ask mine nor did he give me his which is sales skill 101. build rapport. Needless to say there wasn't rapport , he shamed me for wanting to buy a mattress under $1000 and proceeded to tell me that you couldn't buy a good bed for under $1000 and then he showed me beds for under 1000 which if you can't buy a good one why do you sell them? I ended up leaving and buying a mattress elsewhere. All I can say is he works on commission and yes if he missed a $3000 commission that day but he also missed $1000 commission that day. read more

I'll explain: back in February, 2026, i spoke to Jake about mattresses. He was helpful, but he's no longer at this company, probably because he didn't really know if a Titan Core mattress edge had good support. He said it did bc independent reviews said so. I paid for mattress and then order was lost. It took weeks to get it. I did finally the mattress and was sorry almost immediately about the edges. They never "fully" changed, were always saggy. After speaking to James several times, i had the mattress picked up this week. Going with innerspring from another vendor...i like BB higher end mattress James showed me,, but price still high and now, after $99 return charge, think I'm done. James first said they could forego charge if i returned mattress because of the initial long wait. Then next he said he had to ask management. So much for keeping c your word. Think BB makes good mattresses, hope they don't lose your order like they did mine and then promise what doesn't end up happening. read more

I have purchased 4 beds from brooklyn bedding as I felt that the quality was good. One of our mattresses recently had an issue with sagging and we filed a warranty claim as the be is only 4 years old and the warranty is for 10 years. After sending in 10 photos of the mattress they requested more photos. I sent in additional photos and then got a generic rejection email without an explanation. Buyer beware of this company as they do not seem to honor their warranty even though they publish about their great craftmanship. **Update** After multiple calls and emails, and them asking me to send in more photos, they have finally agreed to cover the mattress under the warranty. Not sure why they needed to put me through the ringer and upset a previously happy customer, but I will see if they send out a new mattress as they have agreed to. read more

We took my 83 year old mother in law to buy a mattress today. She has some fractured vertebrae and is suffering from a lot of pain. Alan was so kind and patient with her. She was pretty crabby with him in the beginning, but he remained professional and worked really hard to find her the right mattress to help with her comfort and healing. Although we ended up going with a more expensive mattress, he is a low pressure salesman and seemed very sincere with simply trying to find her the best mattress. Thank you Alan for an easy transaction and your kindness. read more

We live in California and have been looking at Brooklyn Beds for our new RV. We wanted to try and lay on one before we purchased online. We called ahead to see if they had the models at their showroom before we traveled to Arizona from California. Jeffery was very pleasant and helpful!!! When we arrived we were met by Jeffery. In person again he answered all out questions. The beds are very comfortable and they have quite the variety. They also have alot of various sizes which include the unique sizes for RVs. We ended up purchasing the Arrora Lux. It was not in stock and shipped free of charge to our house in California. Several weeks later we received our bed via FEDEX and also received a thankyou card from Jeffery in the mail. I would go back to Brooklyn to buy a mattress again!!!! read more

Each location has it's own policies and this location is not upfront about their policies nor are they printed on the receipt, which is pretty common practice. They are lacking tact and simple basic customer service skills. I would go to another location if you are interested in a mattress from this company. read more

I had been putting off getting a box spring for way too long until finally I decided to go with Brooklyn bedding. I was a little skeptical at first from reading some reviews but ultimately chose this company over mattress firm because of pricing. Luckily I had a great experience. Armando took care of me and was able to get my order delivered sooner than originally told. Overall great product, price, and customer service read more

Quality control is not their thing. They provided me with a firm mattress instead of a medium. It was so hard it injured my back.

Purchased a mattress online that turned to be the worse mattress I have ever owned. little over a year and mattress it killing both my back and my wife's back. company does not honor warranty. Customer service on this issue has not helped at all. Please have the expectation prior to purchasing that they will not honor your warranty. Many other companies offer a far better product and actually have great reviews on here to back it up. read more

I purchased a mattress turned out to be too firm. Everybody was very helpful there. However, when I went to return it, I upgraded to another mattress at twice the price. Hoping that would work 30 days later I knew it wasn't going to be the right mattress. I called. They informed me that you were allowed one return. I wasn't told that when I purchased it and it wasn't on the receipt when I talk to a manager he was pretty abrupt saying it's in the warranty Package, which is my fault since I didn't read all the fine print. It would've just been good to know. Now I'm stuck with the mattress I can't sleep on. I will just donate it maybe some good will become of that. Be clear with your policies. read more

Manager was rude and unprofessional. Didn't even buy anything, although I probably would have, if he's been courteous

Do you really think mattress salesmen are any different than used car salesmen? Read on. "You have failed to respond to our numerous requests for credible status of our order. Since you have not furnished the merchandise purchased within the time specified at time of purchase - i.e., ten business days - we are cancelling this order and expect an immediate refund of our purchase money and your written statement you have credited our MasterCard. We are cancelling the order because of Brooklyn Bedding's history of untruthfulness, as reflected in Better Business Bureau complaints, and blatant refusal to credibly report the status of our order. We have no assurance we will ever receive the merchandise paid for." read more

Do not do business with this company. They are liars. They failed to deliver a mattress I paid for in full. Now they are claiming I signed for it. Their own emails to me and fedex data show the mattress was never even shipped. Shame on this company! read more

I went to R&S just to see what they had, didn't expect to buy anything. I talked to Marcel Ramos and he walked me through the 'everywhere name brand' mattresses and I am impressed with his knowledge and honesty, with no sales pressure. A delivery of new mattresses just arrived and he had me try Brooklyn gel memory foam and I liked it. He was in a good mood and he made me a great deal for the mattress, wood foundation, 2 latex pillow, best bed protector and delivery today by 5pm, WOW! I couldn't pass up this deal, I paid less than the other stores and bed felt comfortable and in budget. Just great people and great deals with R&S!!! read more

I don't even want to leave one star! This company may or may not have good mattresses, I don't know cause mine never came. But they have awful customer service. I have waited over five weeks for two separate orders and no mattress has made it to my home yet. In the meantime, my roommate ordered Purple mattress and is already sleeping on his. Over the past three weeks when I've called Brooklyn Bedding about the delays, customer service kept telling me to wait two more days. So I've had to spend my time calling FedEX and tracking this mattress every day. Brooklyn Bedding has done nothing. Now today the second order, placed August 19th, is out for delivery in Syracuse NY on Sept 9th. Except I live in California! This is after I've been telling FedEx and Brooklyn Bedding that the mattress is lost/misdirected for weeks. I'm pretty sure this is a FedEx issue, but I'm frustrated that as the shipper and the party FedEx will take instructions from, Brooklyn Bedding customer service has done nothing to help and shown not even a modicum of empathy. UPDATE: I'm so pleased to be able to write a happy update. Chuck, the head of customer service, proved me wrong about their customer service. I found his name in other reviews here on Yelp, reached out to him directly via email versus their agents at the 888 number and HE SOLVED OUR PROBLEM IMMEDIATELY! More importantly, Chuck was provided additional methods to contact him, gave us options, and followed through on our choice. I hope the agents in his department follow his example in tuning in to customer concerns. read more

Can't beat this place for a mattress! My wife went there to replace my Son's bed. She was back home in less than an hour. How easy was that? They include Delivery! ...Same Day Delivery!... Same Day FREE Delivery!!! Forget the rest, BB is the best! read more

Awesome experience! My wife and I were looking for a new mattress and looked at many options in the Valley. John Boevers at the Camelback store did an excellent job of listening to what we were looking for and getting us into the right option. So far we are very happy!! BB had the mattress delivered same day within 6 hours of when we ordered it!! Stan and Uriel delivered the mattress. They were extremely courteous and professional!! We would highly recommend looking here before you buy. They are heads and shoulders above everyone we looked at. Besides that, you are supporting an Arizona company! read more

I've seen their advertisements everywhere and what really drew me in is that they have a hybrid mattress (foam reinforced with springs). We were greeted by Theo, who was full of knowledge. He led us around the store, asking us questions about what we look for in a mattress and pointing out his recommendations. He left us to try them out and popped in to check on us every so often. Once we had decided, he went over a few details about the frame and the box spring and then it was down to payment. Everything was pretty smooth and we were in and out of there in less than an hour. Theo provided awesome customer service and even addressed a customer who had walked in while we were being taken care of. He really knew his stuff. I highly recommend Brooklyn Bedding if you're in the market for a new mattress and ask for Theo! read more

I am by far very disappointed from this place. I purchased a mattress it was defective they sent me the same style again defective they switched it out with a Serta that was not comfortable now mind you they have a 120 day love it or exchange I called that next few days after they said they are no longer getting serta mattresses to wait on new styles coming in. I waited for a couple months. Labor Day weekend I go in and they are in the new mattresses and I pick one out and Steve the manager said he will get back to me and till this day no one has and I have this uncomfortable mattress I sleep on and at very upset no one has called me to resolve this. I deserve a call back. Yes we can do this for your or no we cannot. Not just silence. That is not how you treat people. read more

The customer service was just ok at the beginning. I ordered online for my camper mattress and when i checked in on the order they replied quickly. Well it has now been over a month and no one knows where my order is. I now have several emails out and left messages for a call back and nothing. I guess once you ask for a refund they disappear, criminals! Do not buy anything from them cause if you need help your shit out of luck. read more

I purchased a mattress this past week and Josh made it a flawless process. No pressure what so ever and a plethora of knowledge. I didn't immediately buy from R and S and I painstakingly shopped 5 other top ranked and recognized mattress stores to no avail. I am extremely happy. The mattress was received the day after while I wasn't home. My wife was home to receive it and had no issues at all with the delivery. I am so happy that a process typically so irritating was made into such a pleasure. Thank you!!! read more

They cheat you out of your money will never buy from them again they said the frame cane with the mattress now they say it didn't so mad right now they lied read more

My wife and I purchased a mattress from Brooklyn bedding this week and we absolutely love it, The delivery service was timely and can't say enough about the friendly staff. We would recommend purchasing a bed to all of our friends read more

This is my experience with an on-line order from Brooklyn Bedding. Below is the email I sent them. To Whom It May Concern, I am contacting you because i've had a terrible experience after placing an order. I was mattress shopping and originally decided to purchase a Purple mattress. I applied for financing with Affirm and got approved. Before I placed my order, I decided to look at Brooklyn Bedding and saw that there were more options in regard to firmness to choose from so I decided to purchase one of your beds. At check out I selected to use Affirm because I thought my approval was based on my account with Affirm and it would apply at Brooklyn bedding and not by specific vendor. I got a message from Affirm that I was NOT approved for the Brooklyn Bedding purchase and after seeing what the interest rates are I decided to pay the whole amount of my order, which was $992.96, using my debit card and not contact Affirm to pursue credit approval for this purchase. I entered my debit card information in your system, my order went through, got an email confirmation order #XXXXXX stating my order is on hold until you confirm payment has been received. On May 5th I received an email from Kalen at Brooklyn Bedding thanking me for placing my order and my order will now be put into the queue for production...etc. also on May 5th $992.96 was charged on my card by Brooklyn Bedding LLC Phoenix AZ and debited from my checking account. I assumed my mattress was being produced per Kalen's email and I would soon be getting an email letting me know it's been shipped. This morning May 12th, I happened to be checking my bank account transactions and noticed a transaction "checkcard reversal 5/12 brooklyn bedding LLC Phoenix AZ" in the amount of the $992.96 so as you can imagine, I was surprised and I emailed this Kalen person asking for a status on my order. She replied back that it looks like the order did not go through in your system and Affirm will need to be contacted to help further with my loan and provided the number to affirm. I was SHOCKED again because I did NOT USE AFFIRM TO MAKE THIS PURCHASE! I called your customer service line and the woman I spoke with said the same thing, my order in your system is showing it was placed with Affirm. I asked her how that's possible if I entered my card information AND the purchase amount was DEBITED from MY CHECKING ACCOUNT the day I placed the order and then CREDITED back to MY CHECKING ACCOUNT on May 12th. She said "I don't know what to tell you but in our system it's showing it was place through Affirm and you will have to place a new order" I asked why I wasn't informed about this sooner because i've now waisted a whole week, no fault of my own, waiting on a mattress that I thought was in production and I HAD TO CONTACT YOU GUYS for an update only to be told that there is nothing she can do, I'd have to place another order, and she also added, "well you didn't get a shipping confirmation from us so..." correct on that, I didn't get a SHIPPING confirmation from you because according to your order confirmation email, production time is approximately 2-5 business days and May 5th(the day i received my order conf) - May 12th (today when my money was reversed back into my account) I was still within the approximate production time so I didn't think anything was out of the ordinary by not receiving a shipping confirmation! I told her that YOUR SYSTEM is flawed and needs to be addressed because this is ridiculous and stated yet again, i've waisted a whole week of waiting on a mattress that I urgently need. she said she would let her developer know. No apology. Her nonchalant and dismissive attitude was unacceptable! I work in the hospitality industry and her customer service skills were insulting and rude! You might want to rethink how you train your employees. If she showed an ounce of empathy, urgency, effort or sincerity, my reaction to this mess up on YOUR end would have been totally different. I'm not an unreasonable person, l am not looking for monetary compensation. As I stated previously I work in the hospitality industry, I completely understand that things can go wrong, technology isn't perfect, people make mistakes, things can go wrong we have no control over, but handling these issues takes excellent customer service and that makes all the difference to your customers and that is what you are lacking! That being said, I will not be placing a new order with you. You have lost my business. I've placed my order with my original mattress pick which is Purple. Sincerely, Order #xxxxxx read more

Theo and the guys at Brooklyn Bedding were fantastic. They helped us with an issue on our mattress set that we purchased 4 years ago. The warranty was still in effect and they immediately found the problem with the box spring. After replacing it within 24hrs, we actually had a much better night sleep. Thank Theo and all the crew at Brooklyn Bedding! read more

This is to report a great recent experience I've had with this company. My wife and I needed new bedding and arrived at the store just five minutes before closing. A new mattress is no easy decision and despite the late hour we received courteous and informative attention for the next hour. There was no sales pressure- only a great process to identify our particular needs and the ability to explore the options. We purchased two mattresses which were delivered a few days later by some very courteous drivers. We are pleased with the new mattresses and recommend them highly. read more

We had a great experience at Brooklyn Bedding. We worked with John and he was great! We didn't know anything about mattresses but John made sure to fill us in and make sure we were getting a mattress that was right for not only our budget but our bodies as well! We didn't buy the same day but when we came back, we only had 15 minutes to place the purchase in order to get the same day free delivery. John was there again and he made sure to place the order and make some calls so we could get our mattress the same day. We highly recommend everyone at Brooklyn Bedding. read more

Second time I've bought a mattress from R&S Mattress and the customer service is great. Josh helped us pick out the mattress, explained everything in detail and all in less than an hour. Made it a painless purchase and the price was great! read more

Poorly made mattress and absolutely NO customer service. The "mattress in a box" was left on our front lawn without a knock on the door or a ring on the bell. After arranging help to get it inside, we found the mattress to be anything BUT firm on either side. Here is where it gets BAD. Although they claim to give customers 120 days and no hassle return.......WRONG AGAIN. They make you keep it for 30 - 45 days to give the mattress time to ????? get softer? They don't get firmer after delivery. I'm in for the long haul but small claims court may be my only salvation. They "never" answer the phone and take at least a day to return messages and 3 days to answer emails. Then in the fine print.....I see that they might want to send out a rep. to "stand on our box spring". How's that for customer service?? read more

Bad customer service on behalf of management waited like 29 minutes to even get a rep to help me with prices and brands. Who has only 1 rep in their store. read more

I bought 3 Arctic Dreams on-line for my daughter and family: two for Grand-girls, one extra for guests. Was anxious since there was no place to check them out, but reviews were great. We were all amazed: these twin mattresses are thick, incredibly comfortable and super-affordable. Then the family decided they couldn't keep the third. Within hours, I got a FedEx return coupon from Customer Service. Within days, the credit was posted to my account. We are all extremely satisfied, and would absolutely buy from and recommend them again! read more

Let me start by saying, I am a customer service trainer for an important company. Now I don't know who the person was that helped us but it started with a J not sure if it was a Josh or Joel but he had glasses. We walked in and there was no greeting, we had to start the conversation. Instead of " Hello how are you?" It was "What's your price range" so I said that I was looking to spend 250 to 300. This jerks response was "Not going to happen" I was shocked for so many reasons. I am almost certain that if my girlfriend and me weren't drenched in sweat from moving all day we would have been treated with respect. Two sweaty Hispanics, I guess didn't deserve options or friendly customer service. DISCRIMINATION at its finest. Now when you are in sales or customer service you know that if you can't help the customer you EMPATHIZE and let them know what you CAN do. You provide OPTIONS! Allow me to school Brooklyn Bedding on customer service. "Hello, how are you today? I hope the day has treated you well. You look hot, would you like some water? Unfortunately, we don't have any beds in that price range at this time. This may change in the future but right now I'm sorry to say we do not have any. I would recommend trying Walmart or checking online for the best prices that may meet your budget today. So I highly recommend passing on Brooklyn Bedding, unless you're white. I recommend visiting MATTRESS MEN on 24th st and Indian school. The minute my girlfriend and I walked in we were greeted with a hello and asked if we needed water, the sales associate was knowledgeable and extremely nice. We spent 400 on a queen bed which was over our budget but we felt wanted, our business was appreciated. Just because we had a budget did not mean we didn't have money. Visit MATTRESS MEN, regardless of your color you will be providing amazing service. I will be taking this issue to corporate. read more

Just got a great deal on a new Queen sized bed at Brooklyn Bedding here in Fountain Hills. I have company coming in for the holidays and realized our existing spare bedding was inadequate. Called Doug at Brooklyn Bedding and he gave me a great deal with guaranteed delivery, 90 day satisfaction guarantee, and a 10 year warranty. Furthermore, this bedding is made right here in Arizona: family owned and operated, and, it is a very comfortable bed of high quality. Check 'em out. They've got a great selection for every taste. read more

went into the store and bought 2 mattress sets. Josh was very nice and professional. My experience with them waa excellent until delivery. The delivery guy came on time and came into the house with a nasty beligerant attitude. We paid extra for delivery and he immediatelty demanded help in bringing the mattresses in. One of the mattresses that he was suppose to take out was burned in a fire which is on record.He immediately said this was not a fire but was eaten by bedbugs. Someone could easily checked with the fire dept. He refused to take the mattresses as agreed. Someone from the store called and said they were sending him back to get the mattresses. When he came back he had a worse attitude than binefore. I finally told him he did not need to take the mattresses and he coukd leave. He dragged the mattresses out in a huff. I would never let this guy in my house again. He was insulting when I just gave r& s almost $1000 I will not allow anyone to come to my house and be so Insulting. read more

My daughter gave me a look when we pulled up to R & S, because it looks a little sketchy. However, the mattress sets are really good quality at a really good price. Yes, you might have to wait if someone else is in the store, but that's a great opportunity to test out mattresses and decide what you want. We did that, bought two sets and had them delivered that day. Even with a short wait at the beginning, the entire process took less than half an hour. Plus, the salesperson was helpful as well as personable and offered some great advice on furniture purchases. read more

As soon as I walked into Brooklyn Bedding I was greeted by Joel with a firm handshake. He explained in detail the mattress world of foams and technology. I felt the difference of an adjustable foundation which I thought they were for people older than myself. I felt comfortable the whole time I was there and so did my wife. He has more patience than any other salesman I have dealt with and I did ask many questions. I did have to wait a week for delivery but it was made to order. It didn't just sit waiting to be sold added plus. The delivery was awesome. The delivery called the day of and 30 minutes prior. Brooklyn Bedding is where its at. No other place compares. Go in and be amazed for what they have to offer. read more

We bought several mattresses from Brooklyn Bedding. We buy upper end mattresses. We rotate monthly as instructed, and over the past couple of months, we noticed imperfections in the mattress. Divots were evident causing extreme back pain when awakening. We asked Brooklyn Bedding to come out and evaluate which they did. The inspector noted there were imperfections with the mattress and made the notations on his report. When we called for a follow up, we were told nothing was wrong with the mattress, but yet, every morning, back pain is terrible. When we purchased the mattress a year and a half ago we were told it would last at least 8 years. We have been receiving the run around from them since we asked for an evaluation. This has been the worst experience we've ever encountered with a retailer. Their claim to fame is everything is made in Arizona, looks like their customer service is overseas' read more

The mattress is great but sadly, the customer service is lacking. The store manager forgot to have the frame put on the truck. The delivery guys said our existing frame couldn't be used for the new bed due to a size difference. I called the manager. He told us our only choice was to either pick up the frame at the store ourselves, and set up it ourselves or wait two days and it would be delivered and set up. Since my wife has mobility issues, I went to the store, got the frame, and asked that it be comped since we would not be getting the free set up as advertised. The manager said that would not be possible. When I got it home, I paid a landscaper to do it. Both of us are past 70. By comparison, when we bought our last bed and the headboard was not on the truck, the manager of the local store (not Brooklyn Bedding), stopped at our house on his way home, and set up the headboard which he brought with him. That's good customer service. read more