Facility is not managed well. Empathy and understanding, listening and addressing concerns was…read moresomething that is severly lacking. We were heartbroken as a family that our 88 year old loved one needs were not met. I will just list things for people to be aware of in memory care unit. Very few staff to care for residents Overwhelming smell of feces and urine Bed bound patients are not protected from active residents Personal belongings are not protected. Items missing on a daily basis Loved one dressed in someone else's clothes often No toilet paper available Hygiene products disappear Room over 80 degrees often. Residents can unplug AC and TV in anyone's unit No assistance with feeding Fall risk ratings not evident. Refusal of incident reports after major fall requiring surgery. These residents are alone and not properly cared for. They are often short staffed and many visits, the State ratios were not followed. It's a massive revolving door of staff and it's rare to see the same person twice. On more than one occasion, I would ask a worker a question, and there response was, "I have no idea, this is my first time here." Some of the residents you walk by in passing look absolutely miserable, and uncared for. I wanted to just go in some of the rooms and just change these poor defenseless people. They have lost their dignity with a skeleton crew to hopefully give them 10 min every few hours. It is the saddest, most heart breaking experience of my life. These people are someone's loved one. After barely 3 months at this facility, our loved one declined so drastically, and after her hospital stay with her broken hip, she was put on hospice. I asked for an incident report and proof that 2 hour checks were completed. I was denied and told that these were internal documents only. Please please, just do your homework. Look into the reviews. Check licensing website to look at the history of serious violations. It's public information and its not pretty! A good facility starts at the top with management that shows care and concern for people's loved ones. You will not get that at this facility. My mother -in-law died as a direct lack of care, and complete non-compliance or following policy and procedures. She went in memory care walking, and months later we are planning her funeral. Take the time and go to Virginia Department of Social Service Assisted Living and look at the violations.

I experienced for the first time having to research for my husband an assistant living community, I…read morewas referred to Waterford at Virginia Beach Senior Living by AJ of Caring. Com. I obtained a tour of the community very quickly and my daughter and I visited The Waterford at Virginia Beach and were pleased to find that it is a beautiful place safe and person-centered, very nice, and spacious, and has every accommodation that anyone could ever want and need. I was greatly impressed. We were impressed with Jane Lee Warren, who assisted us with a tour. I would say the individuals appeared to be very comfortable, active and pleased. I was pleasantly surprised that the Waterford was the type of place where you could live with dignity and respect while still maintaining a good quality of life, Waterford offers a variety of activities in the form of computer accommodations, library,movies, fine dining, a spacious community area where everyone can commune and enjoy football, etc. just a great place for anybody to reside. my first time meeting the Waterford staff; the professionalism is top tier. The Waterford offers and maintains optimal care and a high quality of life.!I recommend the Waterford as a viable option when selecting an assistant living community. I wasn't able to take advantage of what was offered. Sadly, my husband had another idea. However, I know the option is always available. I thank everyone who made our experience calm and pleasant as opposed to being a task. Thank you.

I experienced for the first time having to research for my husband an assistant living community, I…read morewas referred to Commonwealth Senior Living by AJ of Caring. Com. I obtained a tour of the community very quickly and my daughter and I visited Commonwealth and were pleased to find that it is a beautiful place safe and person-centered, very nice, and spacious, and has every accommodation that anyone could ever want and need. I was greatly impressed. We were impressed with Erika Cruz, who assisted us with a tour. I would say the individuals appeared to be very comfortable, active and pleased. I was pleasantly surprised that the Commonwealth was the type of place where you could live with dignity and respect while still maintaining a good quality of life, Commonwealth offers a variety of activities in the form of computer accommodations, library,movies, fine dining, a spacious community area where everyone can commune and enjoy football, etc. just a great place for anybody to reside. my first time meeting the Commonwealth staff; the professionalism is top tier. The Commonwealth offers and maintains optimal care and a high quality of life and will be very happy there. I recommend the Commonwealth as a viable option when selecting an assistant living community. I wasn't able to take advantage of what was offered. Sadly, my husband had another idea. However, I know the option is always available. I thank everyone who made our experience calm and pleasant as opposed to being a task. Thank you.

My friend lived there for numerous years until his passing, I been there to visit him many times,…read moreit's always nice and clean. Staff always were helpful with anything that was needed they were very professional there is a few people I want to give a huge thank you to but I don't know their names. The maintenance man always had a smile on his face and knew about the residents he always talked about their day and knew what their interests were, a sweet woman from nursing staff always happy and upbeat always talking about football and baseball which were two of his favorite things one day I came in later in the evening she was in his room standing next to him watching the baseball game their teams were playing each other and they were cutting up and trash talking each other like two friends, that experience alone warmed my heart and will be one I can cherish forever, lastly was the gentleman from the kitchen always out during mealtimes asking if they enjoyed their meals, if they needed or wanted anything more, and just sitting at the tables with them just listening while they talked. I have never had a bad experience while visiting, it makes me happy knowing that staff really loves the residents.

There's always something wrong with the food going out and no one wants to do anything about it…read morebesides remake food. If it's an every day thing, the food isn't the problem, the recipes are. Everything they cook is also from online sites. Don't work here under any circumstances. The absolute worst management I've ever had the displeasure of working for. If I could give 0 stars, I would

This food was much worse than the price they're charging the people who live here to dine. The…read moreserving staff were also slow and I'm disappointed.

**WARNING-READ THIS BEFORE MOVING YOUR LOVED ONE TO BAY LAKE**…read more After a promising start, things did not end up going well for my Dad or our family at Bay Lake. After Dad's dementia got worse and he couldn't stay in Assisted Living with my Mom, we made the decision to shift him to the Bay Lake Inspiritas (Memory care unit). This was a hard decision, but we were assured that Bay Lake had the ability to provide proper dementia care for him and to maintain dignity and well-being until the very end. It quickly became apparent that there was trouble at Bay Lake. I'll let the Virginia Department Social Services report tell how the story ends. Read the report in the attached pictures, then go to the Virginia DSS website to look at the rest of the track record. In the end, there were red flags along the way that indicated my 83 year-old Marine veteran father with dementia was not being treated with dignity and his well-being was not the top priority of the Bay Lake. But I wanted to believe that for $9000+ per month (yes...over $108,000 per year) it was money well spent for the Father who spared nothing in caring for his own family. I'm sorry to have let him down and I regret allowing Bay Lake's glossy advertisements and management convince me that they were doing what they said they could do. Don't make the same mistake. In the end, with the help of an Elder Care Consultant, and no help from Bay Lake, we found a place for him and discovered what we thought we would be getting for my Dad at Bay Lake.

75% of the employees do not care about the residents. They allow them to sit in poop, do not brush…read moretheir teeth, bath them nor feed them if needed. It is a joke. You spend 10K for Medicaid service. Money should not matter it's their job to care for others. The employees at Baylake need a new job.

I currently live here. I can say the maintenance here borders on criminal. My lease says the blinds…read moreare maintained and provided by the property. I tried to close a set of blinds, and the entire windowsill fell down. I submitted a maintenance request 16 days ago. The blinds are still not replaced. Anybody walking by can see straight into my apartment. I have a window that falls out of the frame in another room. It does not lock properly and when I open or close it, the window makes a loud screeching noise, and I have to try to get it back on the frame track. There is also a large crack in the window frame. I've been submitting maintenance requests about this for 2 months. I have to place a stick in this window every time I am away from home and when I go to bed because anybody could just break in. I live on the ground floor. I have mold growing out of the AC unit. I have to Tilex it and wipe it down every few days. I asked for the filters to be changed. That also has not been done. I also asked them to seal the upstairs neighbor's AC unit because it was drenching my patio. They said, "To bad, that's just how it is." I went and bought some tarp and installed it myself so I can at least go onto the patio. Yes, I have reported these things to Norfolk Code Enforcement. I also sent an e-mail to Frye Properties the company that owns this place. No response. I have only lived here since September but believe me, I will be looking for a new place to live when my lease is up. Update 10/31/24: So I got a maintenance completed e-mail yesterday 10/30/24 stating David cleaned the AC vents, well, that is a lie. I took these pictures on 10/31/24.

Beautiful 55 and up community hidden and tucked away off tidewater drive…read more Friend of mine has lived here 3 years and absolutely adores it the personnel are attentive and helpful the apartments are of a nice size they include oversized bathrooms which are wheelchair friendly and a patio or balcony depending on the floor The facility even has an elevator to help tenants up the stairs The building has a ring In system and can not be entered without a tenants approval safety is very important The neighbors are polite and the hallways are long enough that the grandkids can play happily The walls are decently thick and create a livable level of privacy

The owner, Benjamin Sawyer, was very mean and cruel to me. He came to me through Vet Assist and I…read moretold bim how to be hired by them. I told him I needed someone to take me to doctor's and help clean house. He brought a nice woman named Susan to help me. He wanted to know the days and hours I needed her and I gave them to him. He didn't tell me she had to stay four hours and she had to call him immediately after leaving and she was required to report what happened here. Twice I told her to leave early because I was sick and needed to be alone. She reported this to Benjamin Sawyer and he took my hours and days away from me without my knowledge. I called telling him I was upset over this. He threw it up to me that they weren't a taxi service. I said I told you in the beginning what I needed and you went along with it. I texted him I was still upset that Susan gave him a bad report. He texted me he wanted no more messages about being upset. I called him this morning and his wife answered. I tried to tell her there was a communication problem. I told him I liked Susan who he sent to help me and said I hope you all pay her for her mileage and he told me that was no concern of mine. The last call he said, "No wonder you're by yourself, Susan isn't coming back." This was when I tied in with him calling him a few choice words. Don't call him for help is my advice.

My sister and I needed to put a short-term care plan/team together quickly after our 93 year old…read moremom fell and broke her hand. She lives independently (with lots of support). Suddenly, her caregiving needs seems to explode. I live across the country and was dealing with my own health issue, couldn't travel to Virginia. My sister is nearby but works full-time. I reached out to SHS Hampton Roads on a Sunday. I heard back from Ben immediately. He and Kebe were able to meet with my mom and sister the next day. We had SHS care in the home that week. The care my mom has received from SHS has been great. It is easy to communicate with Ben and Kebe re: scheduling or other questions. My mom has enjoyed getting to know her caregivers, and we trust them with our mom's care. This is a unique caregiving model.