Facility is not managed well. Empathy and understanding, listening and addressing concerns was…read moresomething that is severly lacking. We were heartbroken as a family that our 88 year old loved one needs were not met. I will just list things for people to be aware of in memory care unit. Very few staff to care for residents Overwhelming smell of feces and urine Bed bound patients are not protected from active residents Personal belongings are not protected. Items missing on a daily basis Loved one dressed in someone else's clothes often No toilet paper available Hygiene products disappear Room over 80 degrees often. Residents can unplug AC and TV in anyone's unit No assistance with feeding Fall risk ratings not evident. Refusal of incident reports after major fall requiring surgery. These residents are alone and not properly cared for. They are often short staffed and many visits, the State ratios were not followed. It's a massive revolving door of staff and it's rare to see the same person twice. On more than one occasion, I would ask a worker a question, and there response was, "I have no idea, this is my first time here." Some of the residents you walk by in passing look absolutely miserable, and uncared for. I wanted to just go in some of the rooms and just change these poor defenseless people. They have lost their dignity with a skeleton crew to hopefully give them 10 min every few hours. It is the saddest, most heart breaking experience of my life. These people are someone's loved one. After barely 3 months at this facility, our loved one declined so drastically, and after her hospital stay with her broken hip, she was put on hospice. I asked for an incident report and proof that 2 hour checks were completed. I was denied and told that these were internal documents only. Please please, just do your homework. Look into the reviews. Check licensing website to look at the history of serious violations. It's public information and its not pretty! A good facility starts at the top with management that shows care and concern for people's loved ones. You will not get that at this facility. My mother -in-law died as a direct lack of care, and complete non-compliance or following policy and procedures. She went in memory care walking, and months later we are planning her funeral. Take the time and go to Virginia Department of Social Service Assisted Living and look at the violations.

I experienced for the first time having to research for my husband an assistant living community, I…read morewas referred to Waterford at Virginia Beach Senior Living by AJ of Caring. Com. I obtained a tour of the community very quickly and my daughter and I visited The Waterford at Virginia Beach and were pleased to find that it is a beautiful place safe and person-centered, very nice, and spacious, and has every accommodation that anyone could ever want and need. I was greatly impressed. We were impressed with Jane Lee Warren, who assisted us with a tour. I would say the individuals appeared to be very comfortable, active and pleased. I was pleasantly surprised that the Waterford was the type of place where you could live with dignity and respect while still maintaining a good quality of life, Waterford offers a variety of activities in the form of computer accommodations, library,movies, fine dining, a spacious community area where everyone can commune and enjoy football, etc. just a great place for anybody to reside. my first time meeting the Waterford staff; the professionalism is top tier. The Waterford offers and maintains optimal care and a high quality of life.!I recommend the Waterford as a viable option when selecting an assistant living community. I wasn't able to take advantage of what was offered. Sadly, my husband had another idea. However, I know the option is always available. I thank everyone who made our experience calm and pleasant as opposed to being a task. Thank you.

My friend lived there for numerous years until his passing, I been there to visit him many times,…read moreit's always nice and clean. Staff always were helpful with anything that was needed they were very professional there is a few people I want to give a huge thank you to but I don't know their names. The maintenance man always had a smile on his face and knew about the residents he always talked about their day and knew what their interests were, a sweet woman from nursing staff always happy and upbeat always talking about football and baseball which were two of his favorite things one day I came in later in the evening she was in his room standing next to him watching the baseball game their teams were playing each other and they were cutting up and trash talking each other like two friends, that experience alone warmed my heart and will be one I can cherish forever, lastly was the gentleman from the kitchen always out during mealtimes asking if they enjoyed their meals, if they needed or wanted anything more, and just sitting at the tables with them just listening while they talked. I have never had a bad experience while visiting, it makes me happy knowing that staff really loves the residents.

I experienced for the first time having to research for my husband an assistant living community, I…read morewas referred to Commonwealth Senior Living by AJ of Caring. Com. I obtained a tour of the community very quickly and my daughter and I visited Commonwealth and were pleased to find that it is a beautiful place safe and person-centered, very nice, and spacious, and has every accommodation that anyone could ever want and need. I was greatly impressed. We were impressed with Erika Cruz, who assisted us with a tour. I would say the individuals appeared to be very comfortable, active and pleased. I was pleasantly surprised that the Commonwealth was the type of place where you could live with dignity and respect while still maintaining a good quality of life, Commonwealth offers a variety of activities in the form of computer accommodations, library,movies, fine dining, a spacious community area where everyone can commune and enjoy football, etc. just a great place for anybody to reside. my first time meeting the Commonwealth staff; the professionalism is top tier. The Commonwealth offers and maintains optimal care and a high quality of life and will be very happy there. I recommend the Commonwealth as a viable option when selecting an assistant living community. I wasn't able to take advantage of what was offered. Sadly, my husband had another idea. However, I know the option is always available. I thank everyone who made our experience calm and pleasant as opposed to being a task. Thank you.

The owner, Benjamin Sawyer, was very mean and cruel to me. He came to me through Vet Assist and I…read moretold bim how to be hired by them. I told him I needed someone to take me to doctor's and help clean house. He brought a nice woman named Susan to help me. He wanted to know the days and hours I needed her and I gave them to him. He didn't tell me she had to stay four hours and she had to call him immediately after leaving and she was required to report what happened here. Twice I told her to leave early because I was sick and needed to be alone. She reported this to Benjamin Sawyer and he took my hours and days away from me without my knowledge. I called telling him I was upset over this. He threw it up to me that they weren't a taxi service. I said I told you in the beginning what I needed and you went along with it. I texted him I was still upset that Susan gave him a bad report. He texted me he wanted no more messages about being upset. I called him this morning and his wife answered. I tried to tell her there was a communication problem. I told him I liked Susan who he sent to help me and said I hope you all pay her for her mileage and he told me that was no concern of mine. The last call he said, "No wonder you're by yourself, Susan isn't coming back." This was when I tied in with him calling him a few choice words. Don't call him for help is my advice.

My sister and I needed to put a short-term care plan/team together quickly after our 93 year old…read moremom fell and broke her hand. She lives independently (with lots of support). Suddenly, her caregiving needs seems to explode. I live across the country and was dealing with my own health issue, couldn't travel to Virginia. My sister is nearby but works full-time. I reached out to SHS Hampton Roads on a Sunday. I heard back from Ben immediately. He and Kebe were able to meet with my mom and sister the next day. We had SHS care in the home that week. The care my mom has received from SHS has been great. It is easy to communicate with Ben and Kebe re: scheduling or other questions. My mom has enjoyed getting to know her caregivers, and we trust them with our mom's care. This is a unique caregiving model.

Great community. Had the honor of partnering and working with the community to provide patient…read moreservices. The staff was always helpful, friendly and most importantly kind not only with patients but families and community providers. 5 Stars doesn't do this community justice, if you are considering this community please do yourself the favor and take a tour to see for yourself.

**WARNING-READ THIS BEFORE MOVING YOUR LOVED ONE TO BAY LAKE**…read more After a promising start, things did not end up going well for my Dad or our family at Bay Lake. After Dad's dementia got worse and he couldn't stay in Assisted Living with my Mom, we made the decision to shift him to the Bay Lake Inspiritas (Memory care unit). This was a hard decision, but we were assured that Bay Lake had the ability to provide proper dementia care for him and to maintain dignity and well-being until the very end. It quickly became apparent that there was trouble at Bay Lake. I'll let the Virginia Department Social Services report tell how the story ends. Read the report in the attached pictures, then go to the Virginia DSS website to look at the rest of the track record. In the end, there were red flags along the way that indicated my 83 year-old Marine veteran father with dementia was not being treated with dignity and his well-being was not the top priority of the Bay Lake. But I wanted to believe that for $9000+ per month (yes...over $108,000 per year) it was money well spent for the Father who spared nothing in caring for his own family. I'm sorry to have let him down and I regret allowing Bay Lake's glossy advertisements and management convince me that they were doing what they said they could do. Don't make the same mistake. In the end, with the help of an Elder Care Consultant, and no help from Bay Lake, we found a place for him and discovered what we thought we would be getting for my Dad at Bay Lake.

I toured Aviva, a beautiful Senior Community, and loved it!…read more The amenities are vast; inside pool, pickle ball court, 3 restaurants, and gym to name a few! All apartments have high ceilings, and a very open floor plan. I'm moving in....the end

From the owner: At Aviva Pembroke, we redefine senior living with a perfect blend of luxury, comfort, and…read morepersonalized care. Our vibrant community offers a range of living options tailored to your needs, including Independent Living, Assisted Living, and Memory Care. Whether you're looking for a maintenance-free lifestyle or compassionate support, our community is designed to help you live life on your own terms. Our beautifully designed apartments provide the ideal environment for comfort and relaxation, featuring spacious layouts and modern amenities. Enjoy fine dining, a robust schedule of activities, and wellness programs that keep you active and engaged. With resort-style amenities like a fitness center, pool, and on-site medical care, everything you need is right at your doorstep. Our dedicated team of professionals is here 24/7 to ensure your well-being, offering personalized support and care that evolves with your needs. For those needing memory care, we provide a safe and nurturing environment with specialized programs designed to enhance quality of life. Discover the lifestyle you've always wanted at Aviva Pembroke. Schedule a tour today and experience the difference for yourself. We welcome you to be part of our thriving, caring community where every day is an opportunity to live life to the fullest.

This is my home this is no longer a "business" the house was rented and turned into a residential…read morehome but is no longer open my garage doesn't even have drywall because of that

From the owner: Hospice and Memory Care in a Loving Homeread more

Do not send your loved one's here. My Mother has been there 2 months and the place is understaffed…read moreand run very poorly. Nobody knows anything. I am told something's been taken care of, and then have to go through everything again because it has not been done. I spend so much time running around trying to get answers for things and never get anything resolve. The care is poor. The food is awful. The only positive is the place is kinda clean and doesn't stink.

Please look into this place when putting family members in their. This place is understaffed dishes…read moreare dirty they residents are over medicated or not medicated at all the names on the door of the of the are not in order or they have no name on the door. Angela the DON f the building does not do her job a lot of drama in the building and it is sad because management just sweep things under the rug the STATE And CORPORATE need to be in this building they have a known felon working there and dealing with money workers taking the residents meds a few ppl need to be tested bio container full the pills that the residents don't get all this needs to be looked into

Hello my name is Kenneth, I don't usually leave reviews. But in this case the treatment and…read moreatmosphere at Waterside Health Center was by far the best hospital or rehab center I've been in. I stayed 23 days there, I received more then just rehab. I gain a family, I was at my lowest and different team members even the cleaning crew sat and talked with me. I didn't receive that kind of support from anyone in the last 5 years since I've had kidney failure. I'm not good with names, but I believe her is Jasmine Morris really stood out. She spearhead my situation and everyone fell in line matching her care. For that I would like to say thank you, I wish I could do more. With my health this is all I can do. I wish I could've told everyone good bye, thanks, and take care and they made a impact in my life. Again thank you Kenney

If you have any other option, don't go there! My brother was there after suffering paralysis…read morecausing him to have a tracheostomy and be ventilator dependent. He would ring the bell for respiratory and it would take up to 2 hours to get a response. I asked for a towel and washcloth to shave him and was told they didn't have any! That wasn't a one time occurrence. He fell out of bed and the family wasn't notified until a day later when he became uncooperative. In questioning the staff about this, he had exhibited "personality change" the day before; still no call to family. When asked to have him transported to the hospital for evaluation, was told the PA had checked him out. Asked him if he was hurt and he said his only pain was behind his knees. He hasn't felt anything below the waist in 4 months! At family insistence, he was taken to the hospital where he was diagnosed with double pneumonia, UTI, malnutrition, and anemic. There were other incidents as well. Needless to say, it was not a good experience.

My mother spent some time here and the majority of the employees do not care. The lack of…read morecommunication between departments is terrible.