The owner, Benjamin Sawyer, was very mean and cruel to me. He came to me through Vet Assist and I…read moretold bim how to be hired by them. I told him I needed someone to take me to doctor's and help clean house. He brought a nice woman named Susan to help me. He wanted to know the days and hours I needed her and I gave them to him. He didn't tell me she had to stay four hours and she had to call him immediately after leaving and she was required to report what happened here. Twice I told her to leave early because I was sick and needed to be alone. She reported this to Benjamin Sawyer and he took my hours and days away from me without my knowledge. I called telling him I was upset over this. He threw it up to me that they weren't a taxi service. I said I told you in the beginning what I needed and you went along with it. I texted him I was still upset that Susan gave him a bad report. He texted me he wanted no more messages about being upset. I called him this morning and his wife answered. I tried to tell her there was a communication problem. I told him I liked Susan who he sent to help me and said I hope you all pay her for her mileage and he told me that was no concern of mine. The last call he said, "No wonder you're by yourself, Susan isn't coming back." This was when I tied in with him calling him a few choice words. Don't call him for help is my advice.

My sister and I needed to put a short-term care plan/team together quickly after our 93 year old…read moremom fell and broke her hand. She lives independently (with lots of support). Suddenly, her caregiving needs seems to explode. I live across the country and was dealing with my own health issue, couldn't travel to Virginia. My sister is nearby but works full-time. I reached out to SHS Hampton Roads on a Sunday. I heard back from Ben immediately. He and Kebe were able to meet with my mom and sister the next day. We had SHS care in the home that week. The care my mom has received from SHS has been great. It is easy to communicate with Ben and Kebe re: scheduling or other questions. My mom has enjoyed getting to know her caregivers, and we trust them with our mom's care. This is a unique caregiving model.

Facility is not managed well. Empathy and understanding, listening and addressing concerns was…read moresomething that is severly lacking. We were heartbroken as a family that our 88 year old loved one needs were not met. I will just list things for people to be aware of in memory care unit. Very few staff to care for residents Overwhelming smell of feces and urine Bed bound patients are not protected from active residents Personal belongings are not protected. Items missing on a daily basis Loved one dressed in someone else's clothes often No toilet paper available Hygiene products disappear Room over 80 degrees often. Residents can unplug AC and TV in anyone's unit No assistance with feeding Fall risk ratings not evident. Refusal of incident reports after major fall requiring surgery. These residents are alone and not properly cared for. They are often short staffed and many visits, the State ratios were not followed. It's a massive revolving door of staff and it's rare to see the same person twice. On more than one occasion, I would ask a worker a question, and there response was, "I have no idea, this is my first time here." Some of the residents you walk by in passing look absolutely miserable, and uncared for. I wanted to just go in some of the rooms and just change these poor defenseless people. They have lost their dignity with a skeleton crew to hopefully give them 10 min every few hours. It is the saddest, most heart breaking experience of my life. These people are someone's loved one. After barely 3 months at this facility, our loved one declined so drastically, and after her hospital stay with her broken hip, she was put on hospice. I asked for an incident report and proof that 2 hour checks were completed. I was denied and told that these were internal documents only. Please please, just do your homework. Look into the reviews. Check licensing website to look at the history of serious violations. It's public information and its not pretty! A good facility starts at the top with management that shows care and concern for people's loved ones. You will not get that at this facility. My mother -in-law died as a direct lack of care, and complete non-compliance or following policy and procedures. She went in memory care walking, and months later we are planning her funeral. Take the time and go to Virginia Department of Social Service Assisted Living and look at the violations.

I experienced for the first time having to research for my husband an assistant living community, I…read morewas referred to Waterford at Virginia Beach Senior Living by AJ of Caring. Com. I obtained a tour of the community very quickly and my daughter and I visited The Waterford at Virginia Beach and were pleased to find that it is a beautiful place safe and person-centered, very nice, and spacious, and has every accommodation that anyone could ever want and need. I was greatly impressed. We were impressed with Jane Lee Warren, who assisted us with a tour. I would say the individuals appeared to be very comfortable, active and pleased. I was pleasantly surprised that the Waterford was the type of place where you could live with dignity and respect while still maintaining a good quality of life, Waterford offers a variety of activities in the form of computer accommodations, library,movies, fine dining, a spacious community area where everyone can commune and enjoy football, etc. just a great place for anybody to reside. my first time meeting the Waterford staff; the professionalism is top tier. The Waterford offers and maintains optimal care and a high quality of life.!I recommend the Waterford as a viable option when selecting an assistant living community. I wasn't able to take advantage of what was offered. Sadly, my husband had another idea. However, I know the option is always available. I thank everyone who made our experience calm and pleasant as opposed to being a task. Thank you.

We moved my Father in this week and I was very impressed with the intake process, the senior team…read moreand staff. The work they do is truly a blessing and the staff LOVE what they do. I love the attentive staff, activities to keep the residents engaged and most importantly the clean safe environment. Dad is enjoying all the meals and said the food is very good.

Do not send your loved one's here. My Mother has been there 2 months and the place is understaffed…read moreand run very poorly. Nobody knows anything. I am told something's been taken care of, and then have to go through everything again because it has not been done. I spend so much time running around trying to get answers for things and never get anything resolve. The care is poor. The food is awful. The only positive is the place is kinda clean and doesn't stink.

I greatly appreciate this homelike setting, along with the caring and professional staff, at Living…read moreWell Assisted Living. My 88 year-old father was a resident in 2023 and my 86 year-old mother is a resident in 2024. The house is quaint, clean, has a lovely yard and is easy to get to in the Great Neck area of Virginia Beach. The owner, Charlene Livers, cares greatly for the residents well-being. She does her best to work with families to meet resident needs. It is a tough transition for many people to have to rely on 24/7 care. In my experience, moving to any assisted living environment is hard and it isn't one size fits all. We tried a couple of places before moving to Living Well. It is the right fit for our family right now.

The building at Living Well Assisted Living is beautiful. I truly wish that I was able to write a…read moredifferent review. Unfortunately that is not the case. Mom was the first of only three residents to reside there since August 27, 2021. Note: all the prior reviews were not written by a family member of someone living at Living Well Assisted Living. Wonderful promises were made by the owner on our first visit. Within weeks things quickly deteriorated. Problems arose and her promises of what she was going to provide for the residents and their families quickly changed as did her demeanor and personality. In the almost nine months Mom was a resident, not one month went by that things were as represented to us. There are major problems going on within the facility. A handful of the nurses were absolutely amazing and I feel offered excellent care and companionship to the residents while there were others that provided a large portion of the care who would barely speak to the residents. There is such a lack of communication, and the owner would frequently try to dodge any responsibility throwing her staff under the bus. There was a constant turnover in staff. A few of the most egregious experiences are as follows. Medications were given by individuals without proper certification or training. Finding out after requesting my moms medication records that one of her critical medications was not given to her for 14 days one month and the following month was not give to her for 7 days during that month. In addition numerous other medications were not given or were not given in the proper timeframes. After that my requests for specific times that medications were given were refused because her attorney advised her not to give out that information. I encourage you to research and review the Virginia Department of Social Services website to see the numerous violations the facility has received. It also needs to be mentioned that there are so many things currently advertised on their website that either have not been done or had only been done a handful of times during Moms stay. We are so thankful that as of yesterday she has moved after having been on a waiting list elsewhere for some four months. At this time there is only one other resident at Living Well Assisted Living. I hope that this information has provided some insight as you are making your decision on where to place your loved one.

I toured Aviva, a beautiful Senior Community, and loved it!…read more The amenities are vast; inside pool, pickle ball court, 3 restaurants, and gym to name a few! All apartments have high ceilings, and a very open floor plan. I'm moving in....the end

From the owner: At Aviva Pembroke, we redefine senior living with a perfect blend of luxury, comfort, and…read morepersonalized care. Our vibrant community offers a range of living options tailored to your needs, including Independent Living, Assisted Living, and Memory Care. Whether you're looking for a maintenance-free lifestyle or compassionate support, our community is designed to help you live life on your own terms. Our beautifully designed apartments provide the ideal environment for comfort and relaxation, featuring spacious layouts and modern amenities. Enjoy fine dining, a robust schedule of activities, and wellness programs that keep you active and engaged. With resort-style amenities like a fitness center, pool, and on-site medical care, everything you need is right at your doorstep. Our dedicated team of professionals is here 24/7 to ensure your well-being, offering personalized support and care that evolves with your needs. For those needing memory care, we provide a safe and nurturing environment with specialized programs designed to enhance quality of life. Discover the lifestyle you've always wanted at Aviva Pembroke. Schedule a tour today and experience the difference for yourself. We welcome you to be part of our thriving, caring community where every day is an opportunity to live life to the fullest.

We recently placed our mom here after touring several places. It fit the criteria we were looking…read morefor and one of the big ones is that they you can stay there temporarily while you get better. A lot of assisted livings will not do that. Our other criteria was a homey feel and a friendly staff. So far my sister and I have been happy with the Bickford. Our mom on the other hand...... but that is to be expected. It is a smaller facility and they allow pets. Food is good and it is warm and inviting. My mom has been there only a couple of days so I will update this later with more info. We definitely learned a lot about assisted livings and it is very overwhelming. The staff has always been friendly and knowledgeable. Leroy was a huge help on her 1st day.

COMMONWEATH CEDAR MANOR GEORGIAN is an awesome place. From the nurses, custodians, clerical,…read moreadmin, and sales manager Ian Dwyer, all care about their patients and their family. I feel so at ease with my mom being there and know she will get the best care possible. Here at Christmas time, it is refreshing to see the beautiful tree and hear the baby grand piano playing Christmas music. The patients are happy and the place smells fresh and clean. So glad I found this place!!

We chose CSL Georgian Manor for our mother's continued assisted living when she was kicked out of…read moreAutumn Care Rehab. After a tour of the facility, we were most pleased with the building's condition and lack of odors, as well as the care given each resident. It's beautifully decorated. Since moving Mom in, she has received the care she needs from a staff that really cares. Everyone is friendly towards the residents, as well as, visitors. They have activities daily and encourage participation. All mom's visitors have been very complimentary of this facility. So if you are looking for a place for a loved one in need of assistance I highly recommend Georgian Manor.

I had been researching a senior apartment for my grandmother for quite sometime. Rebekah was very…read morepatient & when I was finally ready to move her, she worked with us. My grandmother was hesitant because she is used to her home, but she needed to downsize and be able to socialize. Shawn (Director) put my grandmother at ease by telling her that she had 30 days to change her mind. After that, she went ahead and moved in. I loved this place for her. It's not that diverse, but the people are nice for the most part. My grandmother just didn't like it. She didn't really give it a chance because at week 2, she was ready to leave. I was sad about it, but I couldn't force her to stay. Shawn understood and we moved her out. The only issue I had was after we moved her out, they took $3000+ out of her account that they weren't supposed to. That caused an issue with her bills & I brought that to Shawn's attention immediately. She apologized & said she'd send a paper check. It's costs A LOT to live here, but they have independent living and assisted living available. They are clean, they have activities, they have 1 meal daily included in the monthly rent, and it's a the staff is friendly for the most part. I wish she would've stayed.

This place is so beautiful, we'll organized and inviting! I…read moredefinitely recommend it! Great food, Happy Hour Monday, Wednesday and Friday from 3:30 to 4:30! Every month, they feature a different country for their meal planning! Nice colors! Good people!

There's always something wrong with the food going out and no one wants to do anything about it…read morebesides remake food. If it's an every day thing, the food isn't the problem, the recipes are. Everything they cook is also from online sites. Don't work here under any circumstances. The absolute worst management I've ever had the displeasure of working for. If I could give 0 stars, I would

This food was much worse than the price they're charging the people who live here to dine. The…read moreserving staff were also slow and I'm disappointed.

Decent place for the residents, awful place to work. (Most) coworkers were great, upper management…read moreneeds a serious overhaul.