I spent two months at Arbor Terrace when I lost my mobility due to cancer. Both my wife and I look…read morefondly back on that time as it was the perfect respite for me. The staff were extremely friendly, courteous and helpful. The food was good; the menu changed every day and you could choose from 3 entrees. I had my food delivered to my room as my compromised immune system prevented me from socializing in the dining room. They had a sign on the lawn which said 'Filling our communities with love' and I thought that perfectly reflected the attitude of the staff. In fact my own capacity to love increased during my residency there.

If you care about your loved one - stay the heck away from this ALF!! Horrible. After giving them…read moreso many opportunities to correct the care they provide- it's useless. They hire and continues to hire the most incompetent "caregivers" to look after your loved ones. Advise- just don't do it . The money that your elderly loved one pays- they get crappy care! If you're still going to go for it at this joke of an ALF - then make sure you invest in CAMERAS. For your loved ones room. GOOD LUCK

We are so thankful for the care and staff at this facility. My mom has had a couple of different…read morelevels of care with changes she has. The staff is good at communicating and sharing information with me about my mom, both when things move out of the norm and day to day. This is consistent with different teams a well, which is priceless. The place is kept clean and has an inviting vibe. We know she is in great care, and if anyone needs anything, they let me know. Our mom has been in assisted living at various levels for over 13 years. Before Belmont Village Lakeway, our family would have agreed that Silverado Bee Cave was our best experience before they were acquired by someone else. We are so thankful that now we can say Belmont Village is and continues to be the best experience for our little mama. Thank you!

Beautiful facility! Residents are treated well and the staff is excellent, would recommend care…read morefrom here to anyone!

A good value and nice facilities, tempered by constant staffing issues, zero cell phone reception…read moreand concierge service that never materializes. Lake Travis Independent has beautiful, modern facilities that are really well kept. It's a great value for the money, provided your parent is actually independent. One of the biggest issues they skirt around during the initial tour is the fact that it's near impossible to get cell phone reception due to how the building is constructed. Your anxiety level skyrocket when you can't text or call them. They offer a wired phone option for an additional $10. I STRONGLY recommend checking your cell reception when you tour the facility. We received zero reception across 3 different phones with 3 different carriers. Staffing was a constant issue while my mother lived here. Certainly part of that was attributable to COVID shortages in the healthcare industry, but I witnessed with my own eyes lines of 10-15 residents waiting for food, a cup of water, or utensils to eat their dinner with. The final issue is the phantom concierge services which are advertised, but essentially unusable. Lake Travis Independent advertises transport to and from medical appointments, but it's only on certain days (Tues & Thurs), only between certain times, and they'll only take residents to certain types of appointments. Multiple tenured residents have standing appointments every week, which means any new residents are basically on their own. If an issue crops up that isn't life threatening, but is more urgent than a basic check up, you won't get any assistance from this place. I do want to shout out a few employees: Custodian Carlos went out of his way multiple times to help both my mother and I, with supplies, advice, and service that were above and beyond. Likewise, Claudette at the front desk was endlessly compassionate and friendly, and was constantly reaching out with updates on my mother's status. Unfortunately there was a different front desk employee that was an absolute nightmare. I've never met a woman that loves snitching at much as this lady. It was very clear she hated her job and hated the residents as well. Just one bad apple in the bunch, but it colors your experience for the worse.

My parents lived at LTIL for 6 years. There was constant turnover from director to all staff…read moremembers. We are now having a problem getting their refund check back from corporate. I agree with previous comments.

My husband w/FTD moved to Auberge at Bee Cave. I found the staff to be loving, hard-working; and…read morethey listen with a willingness to help. Meals are delicious & staff seemed organized when feeding & giving meds to residents in dining room. First full day at Auberge I visited my husband. I located him in the activities room, in his wheelchair w/his head hanging low. He was unresponsive. A staff member approached me & advised he had been in this state for a long time. Nurse was called & he was rushed to the hospital for a 2-day stay. My Husband was given wrong medication which had been discontinued. Auberge advised this was not their fault but the pharmacy's fault. My husband was sent back to Auberge and perished several days later. Heartbroken! I paid over $7000 for the first month. Upon my husband's death, I was advised there will be a refund of some kind. Apparently the Contract I signed states an Additional 2-weeks will be charged when resident dies. My refund will be less than $2000 which means I'm paying over $4000 for a 1-week stay minus the 2 days in hospital. I understand mandatory two weeks charge upon death if resident had a lengthy stay, BUT my husband was there for 7 days (minus the days in hospital cause by, in my opinion, improperly medicating)! Unhappy!! Experience from Friday, 8/30/24 through Friday, 09/06/24.

I moved my mom to The Auberge at Bee Cave in February 2024 and I am so glad I did. The community is…read morevery easy to access and the rooms are very spacious. The best aspect of The Auberge is hands down the staff. Between the Administrative staff and the care givers I know my mom is well cared for and looked after. They are patient, attentive and provide stimulation for all of the residents throughout the day. Her room is always very clean and her hygiene is of upmost importance. Before moving my mom to The Auberge at Bee Cave, she was living in a different Assisted Living community. I struggled with clear communication and follow up because my mom is nonverbal. The staff at The Auberge Bee Cave is very sensitive to this condition. They all are very communicative and anytime there is a question or an incident they call me immediately. It is such a relief knowing that my mom is safe and in a caring community that truly looks after her needs.

I'm in town visiting a friend that is a resident here. The place is clean and the staff are polite…read moreand smiling all the time and they are very helpful. There is one young man that is a standout, Espoir. He is a part of the care staff. He is so friendly and patient and kind and so personable. He is very gentle with my friend and I enjoy talking with Espoir. I bet this young man has been the employee of the month several times. If not, he should be. He cares about patients and it shows. Great job Espoir!

I toured this facility recently for a relative who is ready for an assisted living community. Jenna…read moregave me a tour and was extremely informative, compassionate and patient. She remained consistently available for further questions in the days after my visits. Longleaf is one of a few great option in Austin, TX!

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

In COVID times, one wonders how to protect their loved ones who are in places like Longhorn…read moreVillage. When a place goes on lockdown almost overnight due to a pandemic one wonders how they will be able to 'be there' for their loved ones. LHV made sure that at least one family member was able to see their loved ones inside their apartments. It was a rough year, but the staff at LHV did their best to balance resident safety with family needs. My Aunt and Uncle lived at LHV for many years. They enjoyed the friends they made, the activities they were afforded, the excellent food created right there on the property with excellent chefs and kitchen staff and access to all manner of activities from a Military Ball for resident veterans to trips out an about the Austin area. LGV has Independent Living apartments as well as an attached Assisted Living section for those times when a little extra help is needed. The staff is caring of the residents and very protective - try to get into that place today without a mask.... I highly recommend LHV as a place to set down roots in your later days.

Another skilled nursing facility full of promises but, in our experience, very little actual care…read more I will say that Longhorn Village is clean and looks much nicer than many other facilities--but do not let appearances fool you. Unless a family member can be there day and night to advocate for your loved one, they may be left sitting in a wet brief, not fed when they require assistance, and isolated behind a closed door. Call buttons often went unanswered, and our loved one was not consistently repositioned or changed in a timely manner. Staffing appeared inadequate on both weekdays and weekends, but the weekends felt like a ghost town. When a medical concern arose, it seemed the immediate response was to send the resident to the hospital instead of first attempting to address the issue in-house. We were then expected to pay approximately $500 per night privately to hold the room during the hospital stay. Otherwise, we were told the resident's belongings could be packed up and the bed released. Families need to ask about this policy and understand the financial consequences in advance. Based on our experience, the facility seemed far more focused on revenue than on attentive, compassionate care or meaningful rehabilitation. We entered with the hope that our loved one would receive consistent care and therapy and regain strength. Instead, we felt we had to monitor every aspect of the care ourselves. Please visit frequently, ask detailed questions, get all financial policies in writing, and do not assume that a beautiful facility guarantees quality care. Beware of the caring and patient demeanor prior to intake - it all falls apart once they have you there. You have 5 days to show that you can do rehab ad then they start charging private pay at $15,500. This is a journey to say the least and I am hopeful that y'all do not have to go through the skilled nursing circus we have been through - they call it "skilled nursing", but they have 1 nurse and the rest are care workers who know very little.

I would give them a half star if I could. I was admitted…read moreto the "Skilled Nursing" portion of this facility. There was a delay in my getting there so arrived around supper time in May 2024. They brought me to a small room with a bed that had no rails and very little support. The feel was like a hammock, not good for someone right out of the hospital. I was on a restrictive diet yet the first night I was there I was given steak cut up and some sort of sweet potato. I ate it, I was so hungry. A day went by and the next morning I was told they were calling an ambulance to take me back to the emergency room. I had blockage in the intestines. (This was reason for my emergency surgery in the first place!) My biggest complaint was my medications were supposed to be sent to them when I left the hospital. When I inquired, they didn't have them. I had my last pain pill at 2:00 that afternoon. It was now 9:00 p.m., I was told I would have to wait until the pharmacy opened the next morning. I had an incision down the middle of my abdomen and nothing for pain. Horrible and incompetent!! I was finally given medication for the pain 9:30 that morning. I couldn't sleep the pain was so intense. Around 3:00 am I called for the nurse, I was in tears and covered with sweat, my hospital gown and sheets were soaked, and I was chilly. The person who finally came told me they had no other clothes for me to wear. No offer to change the sheets, she got another blanket and threw it over me. The fastest response time was 20 minutes, I know because I watched the clock. I felt frightened and trapped when that door closed, no one came and checked on me on a regular basis. When I was readmitted to the hospital, I felt such relief! I would be taken care of and no longer felt afraid. Be very careful where you send your loved ones. Especially if they are in a weak condition. Sincerely, Beth Pisz

From the owner: Longhorn Village is a first class Health Center offering a full continuum of care including…read moreassisted living, rehab care, 5 star skilled nursing and memory care center located on Steiner Ranch in Austin, TX.