Patients BEWARE! - This place is very disorganized and has very poor communication skills with their clientele! I would also point out that Doctor Kellogg is no longer operating with this practice! Then the arrogance, oh, you are always welcome to return, we will be happy to take your money! This place over bills you and your insurance company, for services that are not rendered, and when you discover the error, they play it of as a billing or clerical mistake!
Ok here is my story about this place. I have been a regular patient at this establishment for over 13 years, it took one bad policy, that was created by the greedy doctor , to make me leave! So on 05/23/19, I went in to have a cleaning, instead they began taking x rays of my mouth, I then realized that the appointment was going to take longer than a hour. I told them that I had to leave and I would have to have a cleaning done at a later time, the school was celebrating my son's birthday in his class and I had to take him lunch. So I had to cut the appointment just a little short. When I left, the front desk, they told me that they would call me with a new time. When they called me, they set the new appointment out ahead at least two months. Then they demanded a $200 deposit to be paid over the phone at that time! When I asked for what? It was explained to me that the $200 was reserved for keeping my appointment! Now this is what incensed me, the most about the dentist's demand! It was explained to me that this is an insurance policy so that patients keep their appointments, and the hygienist does not get paid, that is a bunch of bull, I have insurance, the best! They don't have problems billing my insurance company! I know, I see the billing statements! I know what they charge!
The receptionist told me that when an appointment is missed the hygienist is not paid, however the hygienist told me a different story. This was the story the hygienist told me.
She is a full time employee, who is part of the office staff, she is not contacted out! What a bunch of BS! So what is the $200 deposit really for? This is just pure greed! They have helped themselves to everyone's insurance money, what a noble business! They have no guilt about loosing a loyal family of 13 years! The only loyalty here, it is loyalty to your money!
1) I have Delta Dental the best dentist insurance that the county can provide. I am a county employee, that has always paid my deductible and my dental bills on time, Dentist Paisley has made plenty of money from me over the years, so I am not going to allow him to hold $200 of my hard earned money for 2 months to make sure that I show up to an appointment! Especially when I have the best dental insurance!
2) I am not trying to reserve apartment, nor am paying a retaining fee for a lawyer, I am simply trying to get my teeth cleaned, all that is required is for me to do is to pay my co payment! They already over bill the insurance companies, now they pull this crap with the customers? What kind of shady business practice is this? They must be doing things shady and unethical!
3) My mouth is very personal to me and I need a dentist who is personal and who I can trust, it's kind of hard to feel comfortable with a dentist that acts like a jerk off and creates an absurd policy and does not tell me about it face to face! Either way the inability for this dentist to properly communicate with his patients, is very costly for the customers! This dentist was not a good fit for my family! This is not a good family practice. So we took our business elsewhere! I complemented my wife and told her, "Hey good job on standing by your man!" Her reply was, " No, I stand by my money! I'm not going to waste money on a dentist who has no people skills and can't properly communicate with his customers! And can't get their proper billing in order, you don't charge customers for procedures that you did not perform!"
So I recommend you, send your business to Dentists of Brighton located on E bridge, next to the new King Soopers, that's who got my business! They certainly don't hold your appointment's for ransom! And thank you for reading my story! read more