Been a patient at DCA Selinsgrove for 22/23 years.They have drastically changed in the past…read moreseveral years, the updated systems are frustrating, the lack of communication, the canceling of appointments without proper notification, then claiming they did properly communicate, it's ridiculous the amount of gaslighting especially past 2 years specifically. In 2024, they somehow got a hold of a newer email address that I NEVER provided them, and started emailing me to that account instead of the one I provided on file- at that time that account was new, & I don't even know how they got that email address because again, it's not the one I provided to them. The last communication other than an auto text on 05/08/26 was in January & this was my fault, I made an appointment when I was there in November for my 6 Month cleaning, & I made an appt for January for work I've needed done since 2022, just to appease them because they kept pushing for it even though they were told multiple times I cannot afford out of pocket what my insurance won't cover for the procedures I need done. I made an appointment to appease them, with the intention of canceling soon after, with the holidays etc. I did forget to cancel the appointment.They ever sent any reminders about the appointment leading up to it like they so typically and actively do, called me a few days afterwards and was told " it looked like you had an appointment a few days ago that you missed."I apologized and said I forgot about it but I was going to cancel anyway and I would reschedule eventually when money allows, but I would see them in May for my cleaning. Odd, because they have no problem sending texts any other time. January was the last I received a call from them. 2 weeks ago I received a letter about one dentist leaving and another one coming in. I have not received anything in regards to any other correspondence on their end.Whomever I've been speaking to on the phone when I do call there it's the same person, they do speak nicely, but they also interrupt you and you're trying to explain things and it's frustrating. Adding this response to the owner of the account, since Google doesn't let you reply directly back to comments: I did call yesterday, which led to me reviewing, as the issue wasn't resolved because that's how I found out about some of the issues -from me calling over a text I received because it didn't match up with the appointment card I was given 6 months ago... There's more to it than this, than I want to share publicly, but some of it has to do with I was told I owed from the insurance company from October of 2022.I was told about this in November of 2025... I started getting the ball rolling then to take care of things in regards to getting the ball rolling to fix the situation, but the fact that I was told about 3 years later- the general gist is whatever you guys did, changing up the system, messing everything up, bringing up old situations. Why wasn't I told about what I owed back in 2022? Why did it take 3 years? Why hold it against me now? The phone systems changed the computer systems changed, all the staff changed. Editing again 05/11/26- I received a phone call from the voicemail I left on Friday from the office stating that I called Friday and left a message. I told them I called back later that day,(5/8) and got an actual person, this other woman I spoke to kept cutting me off... I know you provided a generic response below, and I don't want to sound like a Karen, but if you want to get this resolved, I suggest providing me with a phone number that goes beyond the Selinsgrove location.I want to speak to a higher-up. Some at Selinsgrove are condescending. Reading the other low rated reviews, it appears they refuse to transfer records, unless you travel to the main office in Camp Hill. That will not be happening with me. If I call and request my records be sent to another dentist, if I'm told I have to travel an hour to obtain them myself, I will pursue legal action. Also, it sounds like this company needs investigated heavily for fraud.