"I have been a loyal customer here for 3 years, but I will never return. I went in for a simple oil…read morechange and tire rotation, but was upsold on a coolant flush. Not only did they fail to rotate my tires (which I had marked beforehand to verify), but they botched the coolant flush so badly that my car overheated into the Red Zone three days later. They left air in the cooling system, causing my heater to fail and my engine to spike to dangerous temperatures. When I returned for a refund, they tried to deflect blame by claiming my car had a 'leak'--despite the car running perfectly for years until they touched it. Furthermore, they completely ignored the fact that my front brakes are shaking and grinding, choosing to push a 'cloggy coolant' upsell instead of addressing a major safety issue. I was eventually refunded, but only after standing my ground. If you are a woman or a loyal customer, be warned: they are now prioritizing sales quotas over honest work and vehicle safety. Take your car elsewhere."

Its always easy for me to make an appointment and the staff is always very friendly. They call you…read moreif any situation arrises to let you know and ask your input on what should or should not be done. Work is always done when promised as well. I appreciate the people at Black's Tire in downtown Conway.

service was so good they were doing a sale so we got 50% off that was dope they are very…read morerespectful. we got oil change and filter check said we need a new one got us a new one ^_^ cost was nice. quan was kind miguel and jordan were so helpful thank u

Very friendly and helpful service. They replaced my windshield wipers and changed my oil for a…read morereasonable price. Sydney and Anthony did a great job!

Fast, courteous What we need to pick up the car after hours…read moreAppreciate what they did

Pleasantly greeted and promptly attended to by the mechanic supervisor. Problem diagnosed quickly…read moreand tire was repaired effectively.

Oil leak, belt, and oil pan gasket replaced. Service was excellent. Price was very reasonable. He…read moredidn't try to add on unnecessary repairs. I was very happy with service.

Josh is the type of mechanic you hear horror stories about. I have truly never dealt with anyone…read morewith less integrity or concern regarding the veracity of his word. I would recommend written guarantees as far as what any deposit is intended or he will use it as he sees fit while you wait. Any questions regarding finances will immediately provoke a personal or irrational response to change the subject. He has more excuses than former-employees, which is impressive as I can think of well over a dozen in the months of frustration I had my vehicle there. After the 10 months and close to $20,000 I spent between him and parts, I had to have it towed to someone that will actually work on it and knows what they are doing to put it back together. He damaged a brand new fender November 10th and will still tell you he plans to get it fixed. How nice of him to make things right at his convenience. I could write a book about how badly this experience has gone. As such, Im happy to answer any questions and share screenshots of our text exchanges because I can assure you, you will not believe this is a real business talking to a paying customer. email: masterofexcuses3@gmail Before he responds that Im the problem do this simple exercise, Google both our names and bookings/release and you'll see the truth. Please do yourself a favor and take your vehicle and money to someone that will appreciate it. Edit: Josh is worse at telling the truth than he is repairing vehicles. At least 75% of his "clarification" is either deliberately changed to help him look better or just more flat out lies. The truth is he only came up with the "the customer drained the oil himself and deliberately damaged the motor after being without his truck for 10 months is there anyone with a functioning brain that thinks that sounds truthful? Its all in text message and Im happy to show anyone that is willing to believe the nonsense he spews out on a daily basis, most of which directly contradicts what he said prior. Just look at any negative review and find where he takes ownership...it doesn't exist.

My Daughter went in for oil change and tire rotation .. the next thing she knows the girl comes out…read moreshows her a duty dipstick with Bad transmission fluid and brake fluid . Little did employee know these were both just changed 3 months ago at dealership!!! She even said she wouldn't drive car like that the fluids would ruin engine !! Complete lies beware do not give them your business they are thieves and dishonest!!! They pray on college kids and think they are stupid and parents will just pay!

Took my truck in for service. allowed their team to also change my fuel filter. the tech did not…read moretighten the sensor after priming the fuel pump on my diesel engine. This mistake caused my truck to suck in air and fail to start less than a week after service. I was 500 miles from home and had to get towed. This amounted a repair cost plus the inconvenience of being unable to make my business meeting. Jiffy Lube has since offered to refund my money for the fuel filter but nothing for the repair cost of fixing their mistake. Jiffy Lube doesn't stand by their work.

I've come in twice for tire pressure issues, and they refilled my tires pro bono! I also came in to…read morefix some damage caused by accidentally driving into a ditch, and they said it was free due to the problem being a simple fix! Thank you guys so much for your kindness and quality service!

I thought it was safe there, but it wasn't . I paid a lot and they didn't put in all the new parts…read morethat cost what I paid and now my brakes have started to have problems and it hasn't even been 5 months... I'll never go back...

We were pleased to meet Hannah who was very helpful in showing us how to change engine oil filter…read morein our car after we had an oil change at a dealership who had told us we needed to replace the filter. After Hannah showed us how to remove filter cover and removed filter, the filter rerally did not look like it needed replacing. We replaced with new filter and going forth will probably start getting our oil/filter change there. Wish I could give Hannah a 10 star....thanks Hannah!!!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Conway.

My friends and I had a "low pressure" warning on the car while on vacation, pulled in to have the…read morepressure checked, and was greeted immediately by an employee. He and another employee checked all pressures, checked for leaks, and put our minds at ease! I highly recommend this very friendly, helpful, courteous business when you are in this area!!

This is our go-to spot for an oil change. The prices are cheap! The workers are kind and…read morehardworking. They don't harass you or try to sell you unnecessary things. The staff operate like a well-oiled machine (pun totally intended). And they get everything done super quick. Highly recommend this Valvoline! Thanks so much guys! You're the best!!

I went in for a oil change for my audi and had an extremely disappointing experience. Oil was…read morespilled throughout the underside of my vehicle, including on the exhaust components, which caused smoke from the rear of the car and even through the inside vents afterward. I now have to return to speak with management and potentially involve my insurance. Something that should never result from basic maintenance. The customer service was great but theses men are clearly not experienced enough for my car brand. I strongly advise caution before bringing your vehicle here, especially if you own a luxury brand such as BMW, Audi, or similar. They charged me $84 with the 25% off coupon.

Low end quality ppl work here. Take 5 corporate should really look at the ppl they have at this…read morelocation, and also at Carolina Forest. Multiple issues from just minor communication to causing damage to ppls vehicles. STAY AWAY