I really wanted to support this business, but after telling one of mechanics what tests I've…read morealready done, and explaining to them clearly where to look, they determined it was a loose cable, charged $119 and claimed the car was "fixed/operational."
When the car repeatedly started to die again I called to ask what was done on the vehicle, they said they never went pass a surface level diagnostic that you could do in any home garage. They over torqued the battery cables to the point it striped a layer of anode when removed. Furthermore, that they DONT listen to customers, because they probably don't know what they're talking about. Take NO responsibility to ensure cars are fixed. After explaining that there was no way for them to figure out what is wrong offered to look at it again, when pressing my point, immediately doubled back on the "free" diagnostic, and said they don't know enough and should take it to the dealership cause they don't wanna get blamed for "tough" problems."
Honestly, I had no problems if it cost a couple grand to repair, I only took it there cause I didn't have a car lift. If it's a easy issue like changing a tire/oil, charging a battery, I will recommend it's a cheap option, but you get what you pay for I guess. *shrug*
What really bothers me, wasn't the money, or quality, it was that the guy got SO OOO defensive, that he could do NO wrong. We all have tough days that we miss things, or don't go as deep into problem as we could/should. I've worked in customer service, its TOUGH, but its always better to meet the customer where they are at, instead of escalate, it sucks, I hope he finds that path, and I feel for what ever hardened his heart in that way.
**Update** Challenging them in any way gets you banned from going back there. It wasn't a loss since I wasn't going to go back. But reaching out to my Mom to say that was pretty petty. They used to service 3 of my cars, now they will service none. Which is sad cause I was about to spend $12,000 on an engine overhaul on my SUV, and I was going to ask if they could do it.