Had my 2014 Jeep Patriot towed here after the starter died on me. Was initially quoted ~$860 for a…read morenew starter ($660 for an aftermarket refurbished) as Clausen claimed it was necessary to lift the manifold to reach it. However, I'd already done some research on the procedure and was suspicious. I called seven other mechanics and watched videos on how to change the starter in my vehicle, none of which indicated lifting the manifold was necessary, all of whom quoted it'd be ~$400-$500 for a new starter. I called Clausen back stating my belief that lifting the manifold was unnecessary and to please verify and, if so, if they were willing to price match the other quotes. Instead, Amber at the front desk was adamant she "trusted her tech" and doubled down that if I wanted a new starter it would be $860. So I towed my Jeep just down the road to Reece auto. They completed the job without needing to lift the manifold and charged me $390, less then half what Clausen quoted. Long story short: whether incompetent or crooked, Clausen tried to charge me $500 to perform unnecessary work. Amber may trust their tech, but you sure as heck shouldn't. AVOID.

Really great guys running this shop. Good, kind, patient, honest people that you can really trust…read moreto do what your automobile needs in every scenario. Highly recomended.

New to Madison or settling into a new chapter here? Apex Automotive Services is a solid,…read moretrustworthy shop. My 20-something daughter moved 3,000 miles with her 20-something-year-old car, and Bobby and the team at Apex have taken care of both as if someone in their own family were behind the wheel. They're honest, clear, and genuinely committed to keeping people safe on the road. If you're looking for reliable car care or a mechanic you can trust in Madison, Apex is the place to go.

What's up with Yelp removing or saying my intitial 5-star review is "not recommended?" That…read moresucks.Thanks for nothing, Yelp! What a load of crap! Anyway - I brought my van back here when the breaks were getting squeeky and I was in need of some fast alignment work. Bobby's prices were so reasonable that I could afford to upgrade to longer-lasting ceramic pads - nice! He also got the van up on the alignment machine, and within a few minutes readjusted the alignment, including the steering wheel that was off-kilter and driving me absolutely nuts. What else can I say before Yelp torpedos another honest review? When you go to Apex, you can bank on good quality work at honest prices. Go here!

I have gone to Seversin's for 6 or 7 years since I moved to the east side of Madison. I have found…read moretheir prices reasonable and, most important, their service honest. I have used them for oil changes, exhaust system problems, and tire repairs. Most recently, since I bought an EV, I had my car towed to Seversin's after flying off the road and getting a flat tire in a snow storm. On a weekend. They talked to me on Monday, and told me to wait. Called me Tuesday and said the tire held air and didn't need to be replaced ( they could have lied and charged me for a new tire...I was totally convinced the tire was ruined). When I picked up the car, I asked, "How much?" No charge. I have had a different tire torn previously, and they replaced it within two days and charged less than $300 for the new tire and labor. These guys aren't fancy but they're honest and timely. They also allow use of their outside air hose absolutely free! You can trust them.

Friendly, professional, and quick service with reasonable prices…read more My AC went out and Mike noticed it was a wiring issue. So instead of running unnecessary tests and doing an AC recharge, he ordered the part needed, promptly called me when it arrived, and fixed it! Just in time for a road trip too :)

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.

Matt and Paul helped to squeeze me in after I got a flat tire in the middle of a trip! They were…read moreexcellent at accomodating me on short notice.

A pleasant experience at an unpleasant time…read more Major car issues due to the extreme weather of early 2019. The car wouldn't start and needed to be towed to the garage. We found Dave and the team at Courtesy to be very helpful and helped us to determine the issues and find solutions. They were busy but were able to fit us in. I spoke to Dave several times as the diagnosis progressed. We discussed different options and talked about ways to ensure that the car was safe and to save money. I feel that Courtesy went above and beyond what I would have expected. I am happy to have found them.

Dave and his team at Courtesy Auto are some of the best I've ever seen. I've been to a handful of…read moremechanics, but tend to not return because I'm less than impressed. Courtesy Auto, on the other hand, has had me as a return customer many times now. Dave is honest and explains what the issue is in very basic English that is easy to understand. Every time I go I always know exactly what the problem is, how it'll be fixed, and how much it's going to cost me. His shop has made me want to continue buying VWs because I know I'll always have a great place to send them whenever an issue arises. If you have a VW you MUST go here!!

I've been using Chet's for over 30 years. Wonderful people and service! Cost competitive with…read morevirtually any repair shop in town. They've done everything from transmissions to new tires. Will actually contact you when oil changes or other routine maintenance should be done. Eric (Chet's son) and his team go out of their way to give 1st class, personalized service. Wouldn't take my cars anywhere else!

ILLEGAL BEHAVIOR - SCUMMY BUSINESS PRACTICES - AVOID!…read more We've been using Chet's for a couple of years now due to their proximity to where we live, however we will NEVER be returning our vehicles for service here after our experiences during the last few visits. Last Tuesday, my wife's car went into limp mode. We had it towed here just to get the diagnostic work done to see if it was something worth fixing. It had a failed coil pack a few months ago that she drove with to get it home. This caused premature failure of the first catalytic converter, which is exactly what the mechanic (Matt) found wrong with it. On Thursday, they called upon finding this out and asked if they wanted us to proceed with further diagnostics (to check if the second cat had failed as well) and repairs. They quoted us $1500 additional parts/labor for an upstream catalytic converter replacement. I told them yes to the diagnostics, but to call me before they proceeded with any further work, as I thought the price was ridiculous. I had a feeling that what I said wasn't received properly, so exactly 5 minutes later I called back and was explicitly clear that we ONLY wanted them to perform additional diagnostic labor to check if the downstream cat had failed. I know I spoke to the same person both times because the number they called from and I called back to is different from their office number. They said they would be sure to tell the mechanic not to proceed with the repairs. Assuming that this would be a 10 minute job (dropping a scope into the downstream cat), I went in Friday to check if we could coordinate payment for the diagnostic efforts and arrange a tow for the car. The front desk employee (Roman) tells me the total was $1700 ($200 diag, $1500 parts/labor for parts replacement). After I explained the situation, he went into the back, apologized for the miscommunication issue, and said they would get the parts removed ASAP and make us whole in terms of payment. I figured this was reasonable, mistakes happen, and they were owning up to it. Come Monday afternoon, we called to see if the vehicle was ready to go. I spoke with Jeff on the phone initially who put the mechanic Matt on the line. He explained that since the parts were installed and the car had been driven (50 feet to the parking lot), the catalytic converter wasn't returnable and we would be on the hook for the full parts/labor as quoted. I told him that wasn't happening, to take the parts off and give us our vehicle back as left. Making a customer pay for unauthorized repairs is EXPLICITLY ILLEGAL behavior, under Wisconsin consumer protection law. My wife went in Tuesday morning to check on the vehicle (1 week since drop off) and they told her it would be a couple more hours before they got the part off. I called them back Tuesday afternoon, and they are now trying to get us on the hook for just the parts and they would comp the labor. They were charging $700 for the part. The vehicle is 11 years old and worth $3,000 at most, we are just trying to get another year out of it and do not need pricey OEM parts. I told Matt this was unacceptable, told him the state law that protects consumers in this exact condition, and let him know we would be taking them to small claims court if they would not honor our request. He blew me off and tried denying responsibility. We called back one more time, asking to speak to only the owner, at which point we were finally told that they would only be charging us for the diagnostic labor as authorized. When we went to pick up the vehicle Wednesday morning, and they only charged us for the diagnostic work as agreed. However, I took a glance under the hood and noticed the original catalytic converter was missing. I had to go back into the shop and ask for the part back, which is worth $50-100+ of scrap value. Come on. They have also charged us for snapping wheel studs that they overtightened in the first place. Tread carefully, these guys (or at least Jeff and Matt) will nickel and dime you for everything they can get away with.

Scott and crew are nothing short of amazing to work with. Great communication, fair prices, quality…read morework. I've had them work on our modern import and 1960s American car. I can't recommend them enough!

I've been bringing my cars to Turn Two for several years now - old ones, new ones, repairs, damage,…read moremaintenance. In short, I've had the full experience. Here's why I keep coming back --They communicate clearly and always follow-up --Work is done promptly, even around holidays --The work is high quality --Their advice is sometimes to NOT do work, and in those cases they don't charge anything Here's a great example. I drove my new car into a curb on a snowy Saturday. They were closed, but when the tow truck brought my car there it just happened that Scott (the manager) was in the store and he let us in. Scott worked with me to figure out what should be done and how to communicate with insurance, and he took ownership of getting the right fixes done so that I could get back on the road. Notably, this was the week before Christmas. I recommend Turn Two to everyone.

My mom recommended this place and I'm glad she did (and not only because the location is convenient…read morefor me). The staff is always friendly and honest and Capitol offers reasonable prices. A few months ago, we brought our truck in for repairs and they helped us through the process of how to apply our warranty to our amount due to help ease the cost. Just today I dropped my car off right away for an oil change stating I did not need it back until 5 PM and they had it done within an hour. I was so impressed! Their hours say that they open at 8, but I have come 10 minutes prior to that and they have been open and ready to help me with a smile. It also doesn't hurt that there is the sweetest black lab that will greet you when you walk in. Seriously. If you were having a bad day, this has to make you smile (unless you're not a dog person). I just wish they were open on weekends, but hey, they deserve a break, too.

When Shawn owned Capitol Tire it was the most honest car repair place in town…read more Shawn retired and sold Capitol Tire, now expect to be told you need service and parts you don't need.