Bagels were excellent! Maybe the best or one of the best in the area, however the service severely struggled during my visit, and not just with my simple order of 1 item for "eat in".
I entered and was the only person in the place. I didn't receive a warm welcome but that isn't a deal breaker, no worries.
Maybe it was due to it being a Monday, or maybe due to the time change yesterday, but seemed very disorganized. There was boxes from a delivery sitting on the counter. It was a few hours after shop opened - mid morning.
After a minute or a few, a person came to counter and I placed my order for a Lox bagel sandwich. It appeared as the worker was preoccupied with making a take out order. As I was ordering another couple got in line behind me. I forgot to pick my cream cheese flavor and wasn't asked my choice, but that is totally my fault. I was looking at which bagels were in the baskets to choose from and also trying to complete the payment that she was waiting for.
I noticed 2 things about the checkout process. One is that the POS prompted me to add a tip. There was the typical preset amounts 15%, 20, etc, but there was no 0 (no tip). Now, I was going to leave a tip anyway, but I don't personally particularly agree with that. Secondly, there was no receipt offered, given, or emailed. I would either want an email receipt or decline (none), but I would like the choice. (I ordered things to go and the price was very high). 1/2 dozen bagels and cream cheese.
After the person completed my checkout she started making my sandwich. When she discovered there was no onions on the line for my sandwich, she asked to the back room if they had any. it was clear it would be a wait, so I stepped aside and back to let the other couple order. They ordered drinks and bagel breakfast sandwiches. After they paid, the girl made them their drinks and meanwhile a line started to form.
The worker gave the couple their drinks and let them know that the rest (their 2 bagel breakfast sandwiches) would be out soon, then she returned to working on the take out order and line. After a short wait, not too bad, I was given my sandwich. It tasted great and the bagel was great, with the proper bake and 'chew'. Hard/crunch on outside and chewy on inside, but not overly dense - just right. The cream cheese was delicious, too. I also planned to buy bagels to go. There could have been more lox on the bagel, enough to cover it, but overall it tasted good.
After the worker took and processed a few more orders, she came out into the dining room to ask the couple what they had ordered. Once they let her know, she went behind the counter and yelled it to the back room - its clear they hadn't started on it when they ordered. It was 2 of the same thing, a very simple order.
I may give them another trial visit, but since it is a far drive for me, I can't whole-heartily recommend for a trip out of your way. Maybe I shouldn't add this, (because I didn't read it carefully and like to confirm), but I believe the county health restaurant inspection sign posted said they got a C. That would be the lowest grade. read more