Dr.Gerrity and the BCV Team are extraordinary! The fur kids have been coming to Dr.G for at least…read morea decade and we could not dream of a better Primary Veterinarian. We have been in for a looong list of things that consist of general routine check-ups, emergency type situations, orthopedic issues, eye issues, senior issues, and treatment for terminal diseases and end of life comfort care. I feel more than confident in saying, the BCV Team can truly handle any and every situation with extreme professionalism and a heartfelt and genuine care for your "kid". In the rare event that another physician can provide better expertise, Dr.G will gladly refer you out to only the best and she will track the status of your fur kid every step of the way. I have received followups from Dr.G at 10pm and voicemails at 1:30am, just to personally provide a status update and help put "mom" at ease.

Went in to buy some can food there. Four assistants but not one could get their butt of the chair…read moreto help me find it. No variety cases. Being hit with an insane total I found out that if I use the single cans sitting there (in a mess) to make up a case with several flavors I get charged the single can price. Can price for a small can one flavor case is $2.37. Putting them together myself for more than one flavor it goes up to $2.79 each. I changed and chose two cases / single flavors. $4.11 extra for paying with my card. Checked with the person I was buying for and she was horrified too at their extortionate prices. Decided to return the cans - unopened cases bought two hours earlier - and they made like they were doing me a huge favor. They are not returning the card processing fee. They charged me immediately but I have to wait 3-5 business DAYS for my refund. Dr Gerrity makes $8.3 million a year and yet apparently still has to extort naive customers. Because we are blind and easy prey when it comes to our pets. The vet assistants were all very nice and polite and had ABSOLUTELY NO interest in making ANYTHING RIGHT. I sincerely recommend staying away from there.

I've had a couple of cats in my life... Only one had had diabetic symptoms…read more I'd taken him to the vet clinic in Saratoga - I'm not gonna mention them by name. The point is, Dr. Gerrity is much more advanced, in terms of modern technology. I've had my cat - Max - for over 10 years! He's my savior! Yet, he was diagnosed with diabetes a year ago. He'd never been diabetic before. But, he was prescribed a "Vetsulin " by the clinic. The clinic is kinda far from where I live, so every trip there was a huge disturbance to Max. Then, I'd discovered Dr. Gerrity, who was within less than 1.5 miles away. She recommended that I put a blood glucose sensor on Max. Which I did. She had also prescribed a different Insulin type for him. And what do you know? After only 3 injections, Max went into remission!! It had now been nearly 3 weeks - and I didn't have to give him insulin!!! That's after over a year of him being on Vetsulin, which didn't do anything for him. So, I'd say, Dr. Gerrity knows a lot more about how to keep your pet healthy and safe. She seems like someone who GENUINELY cares about your pet! Be it a dog, a cat, or anything in between. I know I'd trust her with my own life. If she cares THAT much about my cat - absolutely, YES!!!

Dr. Gerrity is a great, well educated Vet. (U.C. Davis). We are lucky to have the peace of mind we…read morehave with our smart and knowledgeable veterinarian in our small town of Boulder Creek. She understands the unique needs of domestic animals living in the mountains. We have every confidence in her and her great staff. I am looking forward to her completing the renovations on her building. Thanks Dr. for being there for us and our pets.

When it was time to say goodbye to our sweet 12yr old German Shepard, Hannah, we knew having an…read morein-home option was a must for our family. Dr. Maria Kuty was such a blessing during a difficult time and her staff was responsive and understood that we were making a very difficult decision. She arrived on time, and walked us thru the whole procedure, which helped us know what to expect. Even though we feel so raw inside, we know having Maria by our side and her care for Hannah meant the world to us.

Dr. Kuty was so gentle and helpful with helping our sick cat pass peacefully at home on his…read morefavorite bedding with me cuddling him. This is so much more civilized than having the vet experiment on your dying cat and then have to put him to sleep in an operating room without you there.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Let me start by saying I have the utmost respect for vets and their staff. Vet care is a tough…read moreprofession. I am a seasoned dog owner who has spent many hours and has had many visits to the ER over the years. However this last visit was brutal. We arrived at 830 am and didn't get fully seen and discharged for 12 hours ! 12 hours is insane to make someone with a sick animal wait. At least be up front on check in and say. You are likely looking at 5-6 hour wait. At least that way you can make a call and decide to not put your already sick animal through more stress. I get how triage works. Most pressing cases are seen first. But to have us come back into the exam room several times just to sit and wait for at least an hour or more each time is wild. The tech calls me and ask me if I've left and I say no I'm right outside and by the time I've come in they have forgotten about us and stick us in an exam room only to sit and wait another chunk of time. The vet was lovely and she helped diagnose my dog and set up a treatment plan. That was the only plus.

We'd give Dr Reed 10 stars if possible. From affable Dr Reed to his friendly staff the overall…read moreexperience was professional, informative and efficient in a calm environment. Our boy was even relaxed!

We are just back from Reeds. They gave my dog extra 2 vaccines besides rabies, and my husband…read moredidn't even know why. They did a very poor job on explaining and just gave shots to make money. The front desk kept talking over me, didn't let me finish talking. I will not suggest their service to other people and will not go back.

Good selection and fair prices. staff is friendly and…read moreknowledgeable. I have not tried the bathing area yet.

Me and my family always take our Mocha here for nail trims. They're always so sweet and they gave…read moreher a little bandana after that we love to keep on her now! Thanks

My cat was feeling unwell and luckily the team was able to squeeze her in for the same day after a…read morecancellation. The doctor was great and gave very good advice and led us down the right path. Given the location and services I'd recommended highly! It does feel like it's a bit pricier but worth it!

I brought my dog here because we used to be patients of Oceana Pet Hospital (Juvo before the…read morere-brand) and our current vet in Burlingame was closed due to a facility fire. The exam and assessment with Dr. Nguyen went fine, but the procedure estimates and associated conversations were a nightmare. Dr. Nguyen diagnosed my dog with pulpitis and had recommended she get the tooth extracted under general anesthesia. She recommended adding on a teeth cleaning since she's already under general anesthesia and the cost to do so was actually cheaper/minimal added cost due to their "dental cleaning bundle" package. They provided me the estimates in a timely manner but what was really frustrating was that when I asked for them to itemize the bundle cost of $994 for insurance purposes, they sent me an updated "itemized" estimate that cost nearly double. I've attached the exact costs to this review because the difference in cost between the two just appalling. Nearly double just to have the serviced and charges itemized out. I reached back out to them to re-explain my request (break down the $994, not individually itemize the services at their original prices outside of the bundle) and they said no, we don't break down the bundle and if you want itemized you have to pay the itemized cost. Charging double the cost for the SAME EXACT services just because I asked for an appropriately reflecting bill? That's just not a great business model. They explained this is practice policy but what doesn't make sense to me is that Juvo would've still gotten the full $994+all the other associated charges for the xrays for that service. I wasn't asking for additional discount or services to be adjusted. I wanted to utilize the dental cleaning bundle and pay the price associated with it. I just was hoping the vet would work with me because my pet insurance doesn't cover prophylactic cleaning, but they would cover anesthesia and asociated services and costs related to the tooth extraction. I explained this to Juvo and that it would just make this much more accessible for me while Juvo still gets paid their invoice. Their response to me was nope, we don't do that. This is the cost and insurance won't cover it, tough luck. Go ahead and shop around. I want to note that the estimates for a anesthesia +/- dental cleaning + dental xrays + hind limb xrays ranged from $1,800-$4,000. My insurance would cover 80% of the cost outside of the dental cleaning specific charges. This isn't a small amount we are discussing. I don't know why a vet office wouldn't want to work with their customers to make their pet care actually affordable, especially if there was no financial loss for Juvo. I've already found another vet willing to do the same services and they were willing to itemize their bundle cost, so I know it can be done. I'm not sure what changed when this place reopened as Juvo but we will not be returning.

Best Vet office in town. Dr Rosette retired awhile back and…read moreleft the place in great hands. My dog Charlie and kittens Hazel and Vaeda are patients of Dr Pitsinger who is awesome, kind and caring. Charlie has also been seen by Dr Sharma who is also wonderful. The staff are great too! Shawn (hope I'm spelling your name right) is always great to talk to and is always very helpful. Daria is great, friendly and helpful as well. Just a kitty visit today and she asked how Charlie was. I haven't dealt with anyone there that wasn't compassionate and caring. They always get back to me and I have 3 pets who have issues...allergies, gastro etc. So I call or come in frequently. Have never felt like I'm bothering them. If you need veterinary care for you fur baby OR are looking for a new Doc. don't think twice. You can't go wrong at Quito! They are fairly priced the clinic is always clean and the staff are GREAT. They love your pets! They love their humans too. Thank you Quito for taking care of my fur babies.

I guess I'm not the only one who thinks this place needs work. Your last 4 reviews are all one…read morestar!!! You need to fix this place or get out of the animal business. Even the staff is bad. But of course, the doctor hired them so it makes sense. I went in to get flea medicine the other day and they wouldn't give me even one dose because I haven't done a yearly exam. I was overdue a few days!!! I have never been treated so poorly. I emailed them and Samantha who is the office manager emailed me back and basically told me they would send my records to whomever I was moving my cat over to. Of course I would leave. You guys are nasty people who are money hungry. You don't care about animals. My cat has never been diagnosed correctly. Not once! Good riddance.