We love Gary and the mountain vet team! He is a hero for many, as he is affordable, and offers a…read morereally calm/non-scary environment for pups and cats. Our animals love him dearly as well!

A down to earth vet with lots of experience and a very knowing way with animals and people.read more

Went in to buy some can food there. Four assistants but not one could get their butt of the chair…read moreto help me find it. No variety cases. Being hit with an insane total I found out that if I use the single cans sitting there (in a mess) to make up a case with several flavors I get charged the single can price. Can price for a small can one flavor case is $2.37. Putting them together myself for more than one flavor it goes up to $2.79 each. I changed and chose two cases / single flavors. $4.11 extra for paying with my card. Checked with the person I was buying for and she was horrified too at their extortionate prices. Decided to return the cans - unopened cases bought two hours earlier - and they made like they were doing me a huge favor. They are not returning the card processing fee. They charged me immediately but I have to wait 3-5 business DAYS for my refund. Dr Gerrity makes $8.3 million a year and yet apparently still has to extort naive customers. Because we are blind and easy prey when it comes to our pets. The vet assistants were all very nice and polite and had ABSOLUTELY NO interest in making ANYTHING RIGHT. I sincerely recommend staying away from there.

Dr.Gerrity and the BCV Team are extraordinary! The fur kids have been coming to Dr.G for at least…read morea decade and we could not dream of a better Primary Veterinarian. We have been in for a looong list of things that consist of general routine check-ups, emergency type situations, orthopedic issues, eye issues, senior issues, and treatment for terminal diseases and end of life comfort care. I feel more than confident in saying, the BCV Team can truly handle any and every situation with extreme professionalism and a heartfelt and genuine care for your "kid". In the rare event that another physician can provide better expertise, Dr.G will gladly refer you out to only the best and she will track the status of your fur kid every step of the way. I have received followups from Dr.G at 10pm and voicemails at 1:30am, just to personally provide a status update and help put "mom" at ease.

When it was time to say goodbye to our sweet 12yr old German Shepard, Hannah, we knew having an…read morein-home option was a must for our family. Dr. Maria Kuty was such a blessing during a difficult time and her staff was responsive and understood that we were making a very difficult decision. She arrived on time, and walked us thru the whole procedure, which helped us know what to expect. Even though we feel so raw inside, we know having Maria by our side and her care for Hannah meant the world to us.

We are incredibly grateful for Dr. Maria Kuty and her At Home At Rest Pet Euthanasia service. She…read morecame to our home to help our beloved family dog, Chewy, pass peacefully after being very sick. What could have been a deeply traumatic moment became something meaningful, gentle, and full of compassion thanks to her presence. Dr. Kuty was warm, empathetic, and so attuned to both Chewy and to us. She created a calm, loving environment that allowed us to say goodbye without fear or stress. We are especially thankful that Chewy didn't have to go into a vet clinic--something she always hated--and instead was able to fall asleep at home, surrounded by love. I highly recommend Dr. Maria Kuty to anyone facing this incredibly difficult decision. Her kindness truly made all the difference. Thank you, Dr. Kuty

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Is the wait usually long? Yes (and it would be great if they could get more vets on site). But I…read morethink it's important to remember how difficult it is to be an emergency vet/tech/and support and try not to lose perspective. People in this field go into this field because they care - more than most- and they deal with and see a lot of really hard situations on a daily basis. Every time my husband and I have been here (with at least four different pets through the last 10-15 years ranging from mild to very serious) the care and veterinary expertise has been very good. I'm grateful for that! I hope they can get the support they need so they can help our communities' fur family members effectively and efficiently.

I don't love vets. But my dog is sick. They were very caring throughout the whole experience from…read morethe first call to getting my dog a drug they needed. I appreciate how they discussed everything with me and respected all my wishes. Their professionalism was spot on. It's a bit pricey but unfortunately I feel that's the industry.

Reed Animal Hospital is incredible!! The doctors very obviously care about my pet and my concerns…read morearound my pet. The front desk staff and the vet techs are ABSOLUTELY INCREDIBLE. everyone at reed animal hospital obviously works hard and cares about what they do.

Very knowledgeable staff about dog food ingredients and nutrition. Highly recommended.read more

Good selection and fair prices. staff is friendly and…read moreknowledgeable. I have not tried the bathing area yet.

I wasn't going to leave a review because most of the staff was friendly and kind but after…read morereceiving a letter saying they were "terminating services with me," I had to laugh since I was the one who had already decided to find a new vet due to my dissatisfaction with the care my dog received and I CLEARLY LET THEM KNOW. Whether or not if that's protocol is pretty ridiculous! After spending close to $2,000 on repeated lab work, the vet still couldn't give me a clear answer about my dog and kept suggesting more tests "just to double check," even though everything kept coming back normal. It felt like guesswork and a money grab rather than actual care. Honestly, I learned more from experienced dog owners in Facebook groups than from the vet who treated my dog. Pacifica has plenty of vet hospitals. Save your money and go somewhere that actually listens to you and knows what they're doing. Girl bye!!

I wish I could give zero stars. This vet clinic does not respond at all when your pet is…read moreexperiencing an emergency. Can we schedule an appointment in 4 days? Is what they have told me. I am done with them. They overcharged for every service for a puppy in the first two years. Go somewhere else! These people are out for money and don't care about your pet's health.

I am so disappointed with Quito. Your receptionist Diana hung up on me after making a rude comment…read moreand tone of voice stating,"THIS IS A PLACE OF BUSINESS MAM." My cat was feeling heavily stressed and sick, so naturally I was on the emotional side this morning. Before even going in to be seen, over the phone, Diana was giving me all these estimates that gave me a shocking response because it was so expensive. It's hard times out here. It was absolutely unnecessary to respond the way she did to a customer where I have brought all 4 of my cats to and have spent lots of money at. I understand you are a business but you didn't have to make me feel worse than I was already feeling. Thank you for showing your true colors. You have completely turned me off to this vet and when I stated I will not be doing business with them anymore Diana also said ,"good, don't then." I work in customer service and my advice to you is retrain your employee. At least fake that you care. Horrible experience and you best believe I will be spreading the word.

I need to share serious concerns about the visit my dogs, Picasso and Mia, had at this clinic…read more Picasso has not been the same since his vaccination. He screamed from the back room during the injection, which was extremely distressing. After the visit, he was unable to walk properly for nearly three days. He's had nightly diarrhea -- three episodes on Sunday and two last night. His stool is loose, he has very low energy, and this is completely unlike him. Picasso is normally a happy, active dog. We received no full disclosure about possible side effects, risks, or any post-care instructions. This vaccination appears to have been too strong for him. Mia is 12 years old, and the vet barely performed a proper annual exam. There seemed to be far more emphasis on dental cleaning than on a thorough senior check-up. The assistant came in with a list of dental-related prep procedures -- including urine testing. I specifically asked whether her age required a more complete physical exam first. I agreed to a blood test but declined the urine sample. When I asked about the urine procedure and learned it required a needle through the abdomen, I declined again. The assistant confirmed they would not collect a urine sample. Mia was taken to the back for vaccination, and when they returned, the assistant was holding a tube of Mia's urine. She said, "Oops, I forgot you said no urine, but I already got it -- do you want me to discard it?" I was shocked. At that point, I allowed the charge since the sample was already taken, but this should never have happened. After she went back to the office, I could clearly hear her celebrating with the doctor -- laughing about what had just happened. This was incredibly unprofessional and upsetting. Overall Experience: The exam itself felt rushed and superficial. The doctor barely touched either dog, and even asked me to lift their lips for the dental check. We have had pets for many years, and this is the worst veterinary experience we've ever had at a clinic we used to trust. It genuinely feels like something has changed -- possibly ownership or management -- because the quality of care is noticeably different. At this point, we need to cancel all future appointments. Picasso needs immediate care from another clinic because he is not doing well.

I Love Eric & Bryan. Originally purchased my girl Chia Von Chi a beautiful black on red, from Eric…read more& Bryan. We bred our girl with a beautiful sabled gsd which was from the Czech Republic. This was many years ago. Von Falconers Pasha...gorgeous sabled stud.

I was looking for a breed of dog that was smart, loyal, had no genetic predisposition to many of…read morethe health issues that seem to afflict modern breeds, was good with others and other animals, and would be a good guard dog making sure any unwanted visitors wouldn't make their way into our residence. I settled on a Dutch Shepherd. I located Von Falconer and called them. I spoke with Eric and he said he had a few puppies available. So, I went to the facility and met with Eric and met Bryan. The facility is in a beautiful location. Eric was quite knowledgable and didn't pressure us in any way. We spoke about the puppies and what the assessment of each one was. We were given plenty of time to spend with the puppies. We talked about costs and training then I left to think about what we'd experienced. I called Eric back and decided to purchase a young male that I named Taka. The transaction was smooth and we were given some free training classes to get Taka started. Taka was everything I'd hoped for. He was smart and amazingly athletic. The classes were well run. Taka learned quickly. We did not continue formal training after the initial classes but continued to work with Taka at home. As he grew up, his personality really came into it's own. He was very loving though a bit rough and tumble. Dutch shepherds are durable dogs. Taka was very sweet and it was obvious that the breed is quite sensitive to the emotions of those in his pack. It's important not to be angry with the dog or train the dog with negative reinforcement while maintaining your Alpha status. Dutch shepherds are a bit stubborn and you will need to behave like an Alpha or it's possible they may run amok. Eric was always professional, knowledgable, yet friendly and clearly cared about Taka and wanted us to be successful with him. I owned Taka for almost 12 wonderful years before he passed. I had such a positive experience with Von Falconer that I will be giving them a call when it's time for me to welcome another Dutch into my home.

Between upper respiratory infections and GI stasis, bunnies are sensitive creatures with special…read moreneeds when ill. I'm glad Exotic Pet Clinic of Santa Cruz has the expertise and resources to help them. The fact that they don't even treat cats and dogs is reassuring, knowing that my rabbit is being cared for by professionals who are dedicated to and have valuable experience with small animals and other less common pets. In fact, I was referred here by a different veterinary hospital closer to home who knew my bunny would be in better hands at the Exotic Pet Clinic of Santa Cruz. As it turned out, they were attentive to my bunny's needs from the moment I stepped inside the exam room, and showed understanding toward my situation and how overwhelming having a sick pet can be. I appreciated that they were honest and detailed when providing answers to my questions and options for treatments to address my bunny's condition, and clear and upfront about potential outcomes. They even explained the itemized billing in a way that was easy to comprehend. It's a bit of a drive out for me from San Jose (and the twists and turns on highway 17 are definitely not my fave), but it was worth it to get my bunny the help he needed. I'm grateful to all of the staff on site. And having a place like this around is something I don't take for granted.

Technician Nikki and Dr Deng are very knowledgeable and caring to my bunny…read more Nikki was very gentle and companionate when holding my bunny (who is easily stressed out) for Dr. Deng's physical examination. She is very skilled in holding and soothing my bunny. For all who put the policy in place: I really appreciate when Doctors/Receptionists/Technicians provide or forward treatment estimates ahead of the treatment/appointment. This relieves a lot of stress from uncertainty for me