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    Britt Smart Security

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Britt Smart Security

    Fire protection services

    Home automation repair

    Component automation

    4 More Services

    Security monitoring services

    Security system installation

    Security system repair

    Home system automation

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    5 years ago

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    ADT Security Services

    ADT Security Services

    1.7
    (17 reviews)

    Called ADT to set my new wife up on her phone. She has AT&T as a carrier. AT&T is not…read moretext-compatible with ADT... no problem. Wanted to set up Push notifications. The technician said it couldn't be done because we have AT&T. BS. So I said "let's set up email notifications". He said it couldn't be done because we have AT&T. Again, total BS. He was worthless. I asked him to send an email to my wife from his ADT account. He said he sent it. Nothing. He blamed it on AT&T. Worthless. I spent a couple hours figuring it out for myself. Push notifications work perfectly. Email notifications work perfectly. He flat out lied to us. Lied. All he had to say was "I don't know how", but he blamed AT&T for everything. I was getting pretty testy by the end of the phone call. Didn't swear. Didn't yell. But yes, testy. Did it all myself, no thanks to their tech support. I should've written down his name. I'd complain officially.

    I am extremely disappointed with my experience with ADT. The sales process felt rushed, and…read moreimportant details regarding cancellation policies, contract obligations, and financial responsibility were not clearly explained before installation. Had everything been transparently disclosed, I would have made a different decision. After installation, the service and overall experience did not meet the expectations that were presented during the sales process. When I attempted to cancel and offered to return the equipment, I was still informed that I could be responsible for significant charges. As a consumer, I believe companies should clearly explain long-term obligations and cancellation terms before locking customers into agreements. I have since had to escalate this matter through formal consumer complaints due to the lack of a fair resolution. I hope ADT improves its transparency, communication, and customer support practices for future customers.

    Britt Smart Security - securitysystems - Updated July 2026

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