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    Britt Smart Security

    5.0 (1 review)
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    Services - Britt Smart Security

    Security system repair

    Security monitoring services

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    5 years ago

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    ADT Security Services

    ADT Security Services

    (17 reviews)

    Called ADT to set my new wife up on her phone. She has AT&T as a carrier. AT&T is not…read moretext-compatible with ADT... no problem. Wanted to set up Push notifications. The technician said it couldn't be done because we have AT&T. BS. So I said "let's set up email notifications". He said it couldn't be done because we have AT&T. Again, total BS. He was worthless. I asked him to send an email to my wife from his ADT account. He said he sent it. Nothing. He blamed it on AT&T. Worthless. I spent a couple hours figuring it out for myself. Push notifications work perfectly. Email notifications work perfectly. He flat out lied to us. Lied. All he had to say was "I don't know how", but he blamed AT&T for everything. I was getting pretty testy by the end of the phone call. Didn't swear. Didn't yell. But yes, testy. Did it all myself, no thanks to their tech support. I should've written down his name. I'd complain officially.

    I am extremely disappointed with my experience with ADT. The sales process felt rushed, and…read moreimportant details regarding cancellation policies, contract obligations, and financial responsibility were not clearly explained before installation. Had everything been transparently disclosed, I would have made a different decision. After installation, the service and overall experience did not meet the expectations that were presented during the sales process. When I attempted to cancel and offered to return the equipment, I was still informed that I could be responsible for significant charges. As a consumer, I believe companies should clearly explain long-term obligations and cancellation terms before locking customers into agreements. I have since had to escalate this matter through formal consumer complaints due to the lack of a fair resolution. I hope ADT improves its transparency, communication, and customer support practices for future customers.

    Z Protection Services

    Z Protection Services

    (2 reviews)

    I was helping my mom at her house, and noticed her fire extinguisher's pressure was below the safe…read morezone on the meter. I talked to Joe and he told me he would be at his office this PM. Looking at the unit, he let me know that the extinguisher I had was on recall, and sold me a new extinguisher at a real good price. He also was knowledgeable and let me know if I have the correct equipment for my mother's house, and I did, didn't recommend to get a larger one. Polite and honest and enjoyed talking with him. I recommend him without even a pause. I'll even mention his company to the local fire stations so that they can answer the question if asked on where to go for that service....

    Don't waste your time. I received a quote for complete services including annual back-flow,…read moreextinguishers & fire monitoring. Back-Flow and extinguishers were done promptly and I had to ask several times to have the monitoring done. Finally, another company shows up, not who I hired, and wants to know if I can place the system in test. I have NEVER had to place a system in test, this should be Z Protection Services job, right? Never the less, the other company they sent out says he needs codes to replace the monitor, which is now disabled because it was not done at time of service it said would be done. Run away and do your homework before trusting a company with the liability of your company. Was overcharged from original quote. And here is owners response after not performing ALL duties on quote and then over charging: John, I must express my extreme disappointment and frankly, anger, at your response. Your refusal to pay the invoice in full is unacceptable. Let me be very clear: the amount due is $1873.68. This is the agreed-upon price for services rendered, as outlined in our contract. Your counteroffer of $1185.14 is completely ridiculous and does not reflect the value of the protection services we provided. I have no choice but to inform you that if the full payment is not received immediately, I will be forced to pursue legal action. I have already consulted with my attorney, and we are prepared to take all necessary steps to recover the outstanding balance, including filing a lawsuit. This is your final opportunity to resolve this matter amicably. Please remit the full payment of $1873.68 without delay to avoid further legal consequences. Joe

    Britt Smart Security - securitysystems - Updated October 2026

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