Good service once I got to the right people. Good quality products but it's not cheap

Called ADT to set my new wife up on her phone. She has AT&T as a carrier. AT&T is not text-compatible with ADT... no problem. Wanted to set up Push notifications. The technician said it couldn't be done because we have AT&T. BS. So I said "let's set up email notifications". He said it couldn't be done because we have AT&T. Again, total BS. He was worthless. I asked him to send an email to my wife from his ADT account. He said he sent it. Nothing. He blamed it on AT&T. Worthless. I spent a couple hours figuring it out for myself. Push notifications work perfectly. Email notifications work perfectly. He flat out lied to us. Lied. All he had to say was "I don't know how", but he blamed AT&T for everything. I was getting pretty testy by the end of the phone call. Didn't swear. Didn't yell. But yes, testy. Did it all myself, no thanks to their tech support. I should've written down his name. I'd complain officially. read more

this place lies to you, the custome, non stop. they tell you there is nothing due today or that your monthly bill will be lower than it actually is. pushy sales tactics and the leadership is so dirty, yet they will tell you they are christians so they sleep at night. go build some more houses PK you pos read more

After being a customer for more than 30 yrs, called to discontinue service on Apr 3, and I was told its done but a bill showed up in May. I was told that it will be taken care off and denied my request to confirm the cancellation by email. I asked for supervisor and was told she is the supervisor. I asked for cancellation department and was told they cannot talk to me. Aside from the above experience of corporate deception, the service is its self rudimentary and primitive. In all honesty its like buying insurance but insurance covers some damage where as ADT covers nothing. So in my honest opinion it's 2/2a complete waste of money. 5/12/2023 1648 there was a prompt reply from customer care which basically is gobblygook from which it's obvious it's part of their business model to stop the subscription at any cost by responding promptly with an automated email, basically neutralizing the review. Kudos ADT. read more

An update on the referral bonus. ADT Corporate did give me the referral bonus, happy about that, but it shouldn't have had to go to the level that it did. As of now I am very happy with the new system and outcome. This update is somewhat late as I have been hospitalized recently. Hats off to ADT Corporate! read more

Just signed a 3 year contract and paid way more out of pocket than your company let's on! Not only was the install and up front equipment costs 4 TIMES your advertisement, the 'gift card' incentive requires me to pay for a Cashiers Check or money order of $4.95 to get the gift card!!! REALLY?!?!!! You forced us to pay a deposit before the installer came and then he gladly drilled holes in my wall and placed the master unit BEFORE breaking down the ridiculous up charges!!! The install went from $159, with a $100 gift card rebate, to $3,200!!! After we removed all the items conveyed to us as coming with the package, the install still cost over $400 + the $100 deposit you charged over the phone prior to the tech showing up! Nice morals!! Truly scared to see how the protection actually is if it is anything like your general business practices! read more

Read the fine print. ADT offers 3 or 5 year contracts and it's extremely costly to cancel. BEWARE!!

If you have a problem good luck to speaking with someone that speaks English. Horrible customer service. cooperate phone number is disconnected. What a joke. couldn't even get a certificate of coverage sent to my insurance agent. Says on there website American owned. Bullshit. I hope you speak Indian if you have a problem. read more

SAFESTREETS USA ADT SECURITY does not follow their contracts! Safestreets is the authorized dealer for ADT Security. I had ADT installed on June 11th. The installer was late and finished the software install of my doorbell but not the physical install. He installed alarms on all 4 doors but only installed alarms on 2 of my windows leaving other 9 without protection even though I was told all my windows would have alarms when I signed up. The installer said that would cost extra. I was also told my smoke and CO2 detectors would be connected to the system. Nope, extra. On June 13th I noticed the the name the installer gave the wifi for my doorbell was actually my home wifi password. I called to have it fixed and was told ADT would have to fix it. I called ADT and was told my internet provider would have to fix it. I called my internet provider and was told Safestreets would have to fix it. I called Safestreets back. They said to just change my password which means changing everything connected to my wifi too. They said they could come out 5 days later to fix. I got frustrated and told them I was within my 3 days cancellation and to just come get their stuff, I want to cancel. They connected me to the cancellation department who said I had to fax the cancellation form included in my contract email to them before midnight on the 14th. I faxed the cancellation and got a confirmation stating the fax was received at 6:23 PM on June 14th. I did not hear from ADT or Safestreets and I saw I was charged another month so I called them. They claim they never got the cancellation. They said they would check on if and call me back in one hour. They didn't call back. On July 11th I called them back. ADT did a conference call with me and Safestreets. Safestreets had me email the proof that I cancelled on the 14th and said if I didn't have proof they would charge me thousands to cancel. I emailed them the proof. On July 13th I called ADT again. They connected me to Safestreets. Safestreets made arrangements to pick up their equipment on Monday. However according to the contract, if they do not make arrangements to pick up their equipment within 20 days of cancellation, it is mine to do with as I please. They said they will not refund my money or cancel my account until they get their equipment. The Bottom line is. They do not do what they say they will, they blame the consumer for their ineptitude and the consumer has to adhere to the contract but they refuse to. Beware dealing with Safestreets. read more

if I could give no stars I would. they are the absolute worst. worst in customer service. worst in serivce and installation....other than selling you the equipment and taking your money every month, they are absolutely terrible! we have 2 systems 1 in our home 1 at our business and have problems at both places. from the get go they never had all of the equipment on them and had to come back. set up service to have extras installed and again, didn't come with the parts. had a problem needed a part, never ordered the part, showed up and said we will have to come back. problem with our door bell that they wired the camera into, I have to hire an electrician to "make sure" it's not my door bell. why wouldn't they send someone out to make sure it's not their part of the door bell that they wired? also have problems with cameras installed by adt at our business that they never fix! waited 3 weeks for the parts, they showed up without the parts, said they had to order them and now have been wait 2 weeks for them to come back. on the phone for upwards of 40 minutes each time, get cut off or pushed to someone new! this is every single time we call! after spending thousands of dollars on equipment between the 2 properties, we will be cancelling our contract as quickly as possible with adt and will never recommend them. read more

I had ADT installed in 2018. In March 2023, I called and asked when is my contract up, and the rep told me it was up March 31st. I made the last payment in April for March services. I called March 31st to tell them I had a new system. I was on the line for a long time , and finally, the line disconnected. I called back again, got customer service because it was easier to get through, and told the rep that I have a new security system now, and I want my credit card deleted. He told me he will delete it. No mention of having to have a cancellation number. I called back a few days later to make sure it was done, and was told I need a cancellation number. I waited on hold for quite a long time, and finally reached someone, who wasn't very happy that I wanted my account cancelled. He gave me a cancellation number on April 3rd. In May, I received a bill for $5.68! The bill was for service after April 3rd to early May. I called and spoke with customer service. I told her that my service was cancelled on April 3rd and I had a cancellation number. She said. their system takes 1 month to cancel an account!! Really? This is 2023! Not 1960! They sent me yet another bill still asking for the $5.68, and since I don't want my credit damaged I will pay it, but I will make a copy of the bill. If I get another one, I will stay on the phone until I reach someone higher. read more

The technician was fine when they came to the house to give us quotes. However, once we chose to go with another company I received numerous phone calls from management trying to pressure me into signing with them. They were rude, disrespectful, condescending and would not take no for an answer. Then they asked me why I chose to go with the other company and I said it was because of lower prices. Managements response was, "so you are saying you are going with another company because they are more expensive?". Completely unprofessional. read more

Buyer beware. ADT reps lie to trick you into an upgrade and 3 year contract. I am having to hire a lawyer. Dishonest, sneaky and deceptive. Refuse to fix equipment. Charge more for Han promised. read more

Competitive pricing, excellent installation experience and customer-friendly terms. I am now a happy ADT customer.

ZERO STARS DO NOT CALL ADT! I called them a few days ago requesting information on packages and pricing. The man insisted they send someone to talk to me in person to give me the information and show me the different things they use. A salesman came to my house a few days later. After listening to the guy to go on and on and 3 hours, he told me he'd recommend that I go with a package that would cost me $4,000.00 and with a monthly fee of $52.99. I told him my husband and I needed to think about it seeing as how that was a big price tag. The sales guy told me that, "If you don't act today, you'll lose this promo and that promo." I told him we were willing to risk losing that because we weren't ready to fork over that kind of money so quickly. The sales guy then proceeded to get his supervisor on the phone and he asked that I speak with him. Boy was I in for a surprise. The moment I got on the phone the supervisor said, "What' the problem? Why are you not moving forward with installation?!" As I proceeded to explain to him that 1) I was under the impression that this was just an informational visit and 2) my husband and I weren't ready to make that commitment, he continued to make me feel bad for wasting the salesman's time. When I politely told he we just weren't ready, he said, "Uh-okay." and then hung up. His name is CHRIS (think he works with DEFENDERS) and he is with the Cleveland or northeast Ohio ADT department. He has made my decision NOT to go with ADT VERY simple. I even told my sister, who just bought a new house, and my new neighbors, not to go with ADT. This was not right. He was so rude and provided the worst customer service experience I'v ever dealt with. I strongly advise anyone reading this to look elsewhere. read more

Guys that installed cameras and recorder were great. Got the monthly maintenence plan so I could adjust cameras if needed. When I went to cancel it, I had to jump through more hoops then a circus poodle. Ended up having to fax a hand written cancel order. Then a month later got a bill. Called to see what was up, and was told of a cancelation fee. Big screw job. Don't get any maintenance option. read more