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    Brito Refrigeration, Inc.

    2.3 (6 reviews)

    Services - Brito Refrigeration, Inc.

    Appliance repair

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    2 years ago

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    6 years ago

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    10 years ago

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    12 years ago

    On several occasions I called to order an ice delivery for my business and no one ever showed up.

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    11 years ago

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    7 years ago

    Needed some dry ice asap, went over and pickup, reasonable pricing. Don't know where I would of found elsewhere so quickly. Thanks guys

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    Mr. Appliance of Salem

    Mr. Appliance of Salem

    (25 reviews)

    Had a great technical person our house to fix our stove He…read morewas very nice an knew what the problem Thank you

    Mr. Appliance of Salem, your response misrepresents the facts of what happened…read more You diagnosed a cracked water valve, charged a $150 diagnostic fee, and then performed a nearly $500 repair to replace the valve. However, the moment your technician left, we ran a test cycle, and for the first time ever, the washer emitted an ear-splitting grinding noise--a noise that was not present before your repair. When we IMMEDIATELY called you back, you sent someone to inspect the issue. Instead of acknowledging the possibility that your technician either missed something during the diagnosis or caused an issue during the repair, you took the stance that this new problem was completely unrelated and required an entirely separate chargeable repair. Had this noise been present prior to your visit, we would have mentioned it--because it would have been impossible to miss. The fact that it began the moment we first used the machine after your repair should have prompted a second, more thorough evaluation on your part. Instead, your company refused to take responsibility, offered to remove the valve installed and issue a partial refund (while still keeping the $150 diagnostic fee for a misdiagnosis), and provided a coupon for future services--as if we would trust you with another repair. Your diagnostic process either failed to identify all underlying issues with the washer, or your repair coincided with the onset of a severe new problem, and your refusal to stand behind your work has been frustrating and costly. This is precisely why I left the review--to warn others about your incomplete diagnostics, inflated repair costs, and lack of accountability. If you truly regret this experience, you would refund the entire amount paid for your misdiagnosis and failed repair rather than doubling down on a misleading defense.

    Brito Refrigeration, Inc. - homeappliancerepair - Updated May 2026

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