I have a fairly large house (3400 sq ft) and was told the day I reserved that 2 cleaners would come due to the size. Unfortunately, someone called out sick, which would have been understandable but I was not notified of this until after I asked about why there was only one cleaner at my house. The cleaner was very friendly but was horrible. After arriving on time, she left immediately to get more supplies, ok it happens but be better prepared. When she gets back 30 minutes after the original start time, I gave her a walk through of the house. I only asked her to not clean 1 of the 4 bedrooms (Unused guest room), however she never touched my sons room. When I asked her about the master bath mirrors and sinks, she was insistent that there was a "sticky residue" on the mirrors and couldn't get it off. Wiped clean when I did it.... the master toilet, I had to re-scrub since she missed a lot in her "scrub". she had to use my vacuum half way through the job since hers "broke" again unprepared for work..Meanwhile, I am working from home expecting that for someone that cleans houses for a living would not need direction.... however when she reported that she was "done" and loaded her car up before my walk through, I found my exterior fridge untouched, kitchen counters with visible debri and my half bath, laundry and walkway from garage to kitchen, unswept or mopped. When I asked her to complete those tasks she seemed irritated that I would even ask her. I was extremely irritated at this point and left to pick up my daughter from work. When asked how things "went" by the owner I was honest about my disappointment and would not be using them again. I was given multiple excuses, and honestly if I am hiring someone to clean my house it is not my job to babysit them cleaning my house! They should be an expert by now! I was offered a free reclean but there is no way in hell I would want them to give me another mediocre cleaning. I literally paid $150 ($25 discount for my troubles) but feel like I would have gotten a better clean from my 15 year old doing it for free!
Don't bother wasting your time or money there are better options out there. read more