Would not use anyone else in the past 5 years since we bought our house. Scott R is knowledgeable,…read moredependable, and reliable. The office is quick to return calls and very pleasant to work with. Would not call anyone else.

Why say its $145 to come out if its minimum $300 no matter if they leave in 5 mins. Why not say…read more$300 for the 1st hour and then whatever your rate is after that 1st hour? I complained and they dropped to $255 but still not upfront in my eyes. They said the $255 was the price had it not been after hours. intitially I asked how much to come out and take a look. Was told $145 since it was after hours which is fair. Then the bill was over $300 for 5 mins of work. No parts were replaced or anything just a flipped switch. most companies that simple of a thing would have been included in the $145 service charge. If they would have spent half an hour putting a new valve on or something the 1hour labor charge would have been justifiably. They are nice on the phone and nice when they show up but when it comes to the bill I hope people can learn from this.

They always do a great job but they charge a small fortune. If you are willing to pay extra to make…read moresure things are done right then Roto Rooter makes sense. They unclogged our kitchen drain and toilet at one time and charged us $450 for the 40 minute service call.

I own a home here in Elkhart that was built in 1900, and over its 126-year history, the plumbing…read morehas become quite complicated. When my kitchen sink clogged, I decided to tackle the problem myself. As a DIY enthusiast, I first tried using my 25-foot drain snake, but it didn't solve the issue. I then attempted to clear the blockage through a cleanout access point in the basement, again without success. At that point, I called Roto-Rooter. The technician they sent was outstanding. He used a 75-foot electric drain snake and initially pulled out nearly half a bucket of thick grease buildup. Although the drain clogged again shortly afterward, his second pass completely cleared the line. The water began flowing freely with no further issues. To be thorough, he also ran the snake in the opposite direction from near the end of the line to ensure there were no additional obstructions. Throughout the process, he explained each step, answered my questions, and took all the necessary precautions. I was very impressed by his professionalism, expertise, and friendly demeanor. I also appreciated Roto-Rooter's fixed pricing and their 30-day guarantee in case the drain clogs again. Based on the quality of his work, I doubt that will be necessary. I highly recommend Roto-Rooter. Their pricing is competitive with other plumbers in the area, and the service I received was excellent.

This company does not care about you. We joined thier…read moremembership, and it has been a terrible experience. We asked to schedule our spring tune up in March, they scheduled us in May. Then they canceled day-of. Then they GHOSTED us THREE TIMES IN A ROW after re-scheduling us-- over and over-- no call, no-show... three times I had to call/text THEM to see why they never showed up. They never followed up or made good by attempting to fix the issue, even when after I reached out and told them about the TWO MONTHS of straight up GHOSTING and our continued desire to have them come out and perform the services they have been CHARGING US FOR the last 6 months. If you like being left in the lurch for MONTHS with terrible customer service and no communication, this is the company for you. Buyer beware, these guys do NOT care about thier customers at ALL.

They are not locally owned and operated. The prices are outrageous. I had issues with install and…read moreit could never talk to someone other than call center person who could not help and said they would pass on info and to expect call back within 24-48hrs ( way to long) only to never receive call back DO NOT USE THEM and share with friends and family. When they were family owned they were great but they have been bought out and are terrible now.

I was very happy with the work done by Bob Frame. I had them run a new main water line for my home…read morewhich involved removing part of my driveway and the road. The work was done well, everyone was perfectly professional at all times, and the task was completed perfectly as promised and quoted. The price was fair for the job and once completed adds substantial value to my home. I am very happy and would recommend Bob Frame to anyone doing large plumbing jobs around the area.

Kyler did a great job and was extremely professional. Highly recommend their services.read more

Had one good encounter with Chris after he was referred to me by my long-time hvac guy. Tried to…read morego back to him for a another job. Sadly, this time was frustratingly unresponsive and incommunicative. Perhaps he's overwhelmed with jobs (hopefully), but the inconsistency of being told he would get back to me and then no response, etc, etc., and ultimately left hanging, just become too frustrating. I had to move on. Sadly, the interactions left a really bad taste.

I was looking for a plumber since the last one I used didn't do a job correctly so I called Eagle…read morebecause of the reviews. I called and made an appointment Chris came out and took care of the original problem. The next morning I went into the laundry room to water on the floor, I called Eagle again and was told that he would be out later that evening. No call no show his last word to me was that it would take longer to drive to my home then it will take to fix the problem. It's 5 days later and still the problem isn't fixed. I had to shut the hot water off to the washer to stop the leak. So I'm on the hunt for a plumber maybe the next one I find will be reliable.

Edward J White gave me a estimate for plumbing to be done for my irrigation system. He showed up on…read moretime and was very thorough. I went with another company that was highly recommended due to less cost and quality of work was the same. I would still recommend Edward J White to everyone that is needing a plumber because he is thorough and does show up, explains things very well and does what he says he's going to do.

Our water heater stopped working. The plumber came out in a timely manner, replaced the unit,…read moredrained out the broken one and hauled it away when he was done. He was respectful of our property, friendly, and did a great job.

I contacted Eby because a friend highly recommended them and I am glad I did. The HVAC technician,…read morePatrick, was very nice. He even allowed me to look over his shoulder while he explained the workings of the furnace and what they did. I learned quite a lot thanks to his patience. I intend to now call Eby for any furnace or plumbing issues.

Prompt, efficient, courteous, professional, responsive and reasonable. Would recommend Eby for any…read moreplumbing related issues or projects.

This is the absolute best experience I've had with any type of skilled trade company that wasn't a…read morepersonal friend. My boiler kept going out, and Marty (who is very personable, informative, and honest) was an absolute pleasure to do business with. He was very conservative with his approach, fixing the cheapest possible cause first. He ordered an expensive part and kept it in his, so in case the first round of repairs was not enough to fix the malfunction, he could come over quickly and get my heat back on without any delays. Luckily, that first thing wound up fixing the issue, and I didn't have to pay for what would turn out to be an unnecessary, much costlier repair. It doesn't hurt that the company has very customer-friendly policies: responsive 24 hour service (not just lip service), no diagnostic charge if a repair exceeds the cost of the visit, and no charge for any subsequent visits for the same problem within 30 days. Trustworthy, reliable repair is notoriously hard to find, but I've found it here!

Scamming senior and the sick. Set up a rental of water softener for my sick brother by putting it…read morein my parents name. Rental agreement is 10 years and you never own the water softener. Jeremy Young Took advantage of seniors convinced them it was a service plan. Brother died 1 year later and now the home is being sold, but now the senior parents have to pay off a scam rental, then pay for a new water softener to get the house sold on top of it.