This is an oasis! On a weeklong trip to Western Colorado and I forgot many items of apparel and shoes. We happened to be staying in the same shopping center as this store and gave them a chance. Basically a mom-and-pop REI -- but better. Smaller, premium-priced but excellent selection. The place looks brand new and the staff was very helpful. In fact, the woman at the register found a hole in my new expensive shorts and went in the back (literally) to get a replacement. A+! read more

Kind and knowledgeable staff, and great selection of gear! Service was quick and spot on. Thanks!

Helpful and friendly staff. Gorgeous items for men and women. Love the canine greeter!

The staff at the store were very friendly and knowledgeable. They were good at letting me know additional items they felt I would need on my hiking trip, and thus the staff successfully up-sold me on equipment that I ultimately did not need or use. I had gone in the store on July 22 to purchase a rain jacket for a hike. The very friendly woman showed me a variety of jackets and suggested an Arc'Teryx women's jacket as the "top-end best jacket" they had in the store. The jacket was extremely lightweight and stylish. I purchased the jacket and took it with me as my only rain jacket for a three day hike. I got caught in heavy the rain for about a half an hour and the jacket had completely leaked through and left the top of my shoulders saturated. Thinking that the leak may have only happened because of the extremely heavy rain I took the jacket home with me to New Jersey. A few days later I used it in rain to run to my car that was parked in front of my house - again, with this short distance the top of my shoulders had become completely wet. For a top of the line "rain jacket", this was not acceptable. On Aug 8, I contacted Bristlecone Mountain Sports so that I could return the jacket. Since I was now in NJ I offered to pay for shipping to mail the jacket back to their store in CO. I had purchased the jacket on a credit card, but I no longer had the receipt since I was traveling and it did not occur to me that there could be a problem with the equipment that I purchased. John, the store owner, and Cara from the "warranty department" were not helpful. They took 3 days to get back to me. Then they were only interested in talking to me if I had a receipt. They told me the wetness was probably from me sweating. Only on the top of my sholders when quickly running to the car in the rain? You have got to be kidding me. They then said that they only accept returns for unused items, with the tag, a receipt and within 2 weeks of purchase. How would I have known if the jacket was faulty if I had not tried it? Overall, I feel cheated that they sold me a bad product. I will contact the manufacturer to see if they can help. But as I told the folks at Bristlecone, I have already purchased a replacement jacket from REI. Even if Arc'Teryx gets back to me favorably, I do not need another jacket, I need a refund from Bristlecone for selling me a faulty product. read more

Ready to hike but needed new boots. Found Bristlecone on Yelp, they had a huge selection including the multiple choice of my favorite hiking boots. Oboz is the best. So I had to test them out right away at Maroon Bells. Perfect boots for a perfect hike. No blisters. Don't miss this super well stocked store with very helpful people. read more

Bristlecone Mountain Sports - Testing my new Oboz hiking boots from Bristlecone. They are perfect. - Shoe Stores Near Me - Basalt, Colorado

I adore this store. On the rare occasions I'm driving through Basalt, I almost always stop to check out the women's clothing collection. This store carries beautiful and durable gear for all your Colorado activities and stocks brands I'm less likely to find in Denver. The staff are helpful and friendly and the sale section is usually carrying some amazing finds. read more

These guys really do have a lot of gear and a great variety. Always seem to have plenty of staff to help out especially in the shoe/ boot area. Their prices are steep even for high end gear, it will be interesting to see how they respond to REI opening up down valley read more

The go-to place for high quality outdoor gear, mid-valley. Offering Patagonia, Kuhl, Royal Robbins, Toad, Ice Breakers for clothes, and camping, mountain climbing, hiking, skiing, snowshoeing gear, this is one of 3 premier outdoor shops in the valley with peers Ute Mountaineer in Aspen and Summit Canyon Mountaineering in Glenwood springs. The staff is friendly and lives the life; they can help you pick your gear according to your activity level, desires, needs, and then show you where in the valley to use it. Get in early in the season for best selection and bargain hunters can find great 40% off savings from last season in the racks in the far left nook. read more

Seems slightly expensive for clothes & gear but they have an amazingly knowledgeable staff so you get what you pay for. Despite the prices I think these places need to be supported, so support. They sell everything you could ever need to be in the backcountry for both winter and summer sports. They only stock high quality stuff so you know what you buy may last a liftime (especially since most of these companies provide lifetime warranties) Typically, I would go to pick up maps and if you're hiking in and around the Roaring Fork Valley this is would be great place to start, if not the best. read more

No respect, manager and I had to speak to not resolve our issue twice. Real pain to work with if trying to do a return. Terrible customer service. Treated customer like garage. read more

Friendly helpful staff. A little bit of everything. Probably wouldn't want to get everything for your trip here. They did have a good selection of shoes for day hikes though, and that is just what I needed! read more

As a local ski-instructor/guide, I am always recommending my clients to Bristlecone for gear and information. Great staff, great gear, and great prices. Ask for Jeff, he's super helpful! read more

We happened upon this place which was in a brand spanking new complex on a long lonely highway outside Aspen. I found the selection of clothing to be quite diverse and up to date. When it came time to try something on I was approached by a saleswoman who took my item and put it in a dressing room with my name written on a mini chalkboard hanging from the door-nice touch! I appreciated that I was able to make a decision on the clothing I liked in peace-salespeople seemed to have a very relaxed, "no worries" approach to providing assistance. I probably could have ordered the pants I purchased online for less but I like to support independent business whenever possible. read more

Great mountain store for clothes and gear...a rare today full inventory selection of all the popular brands. Was more than tempted by far more than I needed...helpful but not pushy staff... read more

Made an impulse purchase of a (for me)pricey jacket - decided I didn't love it when I got home. Staff reply when I went back "Return it, exchange it; we will do whatever you need. Let us know how we can help you. We want you to be happy." I exchanged it, love the coat, and loved doing business there! read more

Super staff - knowledgeable and helpful, not pushy. They were so sweet to our pups too!

Probably the best outfitter in the valley. Got everything I needed from insulated base layers to a rain shell and boots, pants, tee shirts...everything, they have it all. Top brands like Osprey and Patagonia. Pricey, but worth the quality. Very helpful, knowledgeable staff. I tried on 9 pairs of shoes before I settled on one. A+ for service. read more

Great store with awesome staff. Gave us really helpful advice, super knowledgeable about local areas. Plus, a great selection of gear. Thanks a lot, we'll be back! read more

Really good gear but a little bit of mixed information from staff. I found I would call for info and get one response and find a different one when I went into the store. Maybe ask to speak to a manager if you have an important question. Otherwise A-OK read more

Pricey compared to what? The Internet? They offer the same prices as any other retailer on the same brands and you get an expert to help you make the right choice. Take a chance shopping the web and hope you get it right. Huge selection with knowledge and service to back it up. Great store! read more

Great service. Knowledge staff. Prices cheaper than Amazon! Not much selection in women's petite or in the new light wicking cotton.

Bristlecone used to be a great store. Its now changed hands. The new owners are completely out of touch with the community. Prices are much higher than what you pay online and God help you if you need to return something. The old Bristlecone used to make it an easy process. The new owners make it very difficult. They have a lot to learn about retail in the age of online retail. REI is the model and the go-to retailer. I'm done with Bristlecone. read more

Bristlecone Mtn. Sports is a Black Diamond Dealer. Just asked them to send a broken piece back to BD for exchange. Their answer: "It is probably easier to send it back to BD by yourself!" - For me it says: "You can buy here, but don't expect any help from us later on". read more