This is the WORST customer service I have ever dealt with. The operator on the other line was so rude. I told her I couldn't hear her and to please speak up and she had a smart mouth after that. I hung up on her and called back to find another customer service rep. I called to have someone come out to service my system that THEY monitor. My appoinment was between 8AM-12PM today. I had to call 3 times to see if I could get an ETA and each time they said he was on his way after he's done with his FIRST job of the day. By 1:00, I had to call again only to say he was running late and will be here "soon" I asked what did "soon" mean and he couldn't say. THIS IS THE SECOND TIME I WAITED ALL DAY AND NO ONE SHOWED UP. Last month, I called to cancel my service and was told they would lower my price to $34 (previously $56 per month). I agreed. After today, I called to cancel them all together AGAIN and was told that, I, apparently, agreed to a 2 year contract when they lowered my bill. I WAS NEVER TOLD THIS. To cancel, I have to pay the full 2 years to get them out of my life. PLUS, they kept calling me to say I wasn't paying my bill each month when I clearly proved I paid by auto-debit from my checking account each month. They were crediting someone else's account. When I finally proved it to them, I still had to pay them $200 in LATE FEES! This company can't possibly be #1 in customer service with JD Power. They are rude, inconsiderate and unprofessional. I cannot say this enough CONSUMER BEWARE!!!! read more

This is a nightmare!! I have called 5 to cancel my service and every time it was an hour wait so I just hung up. A week later I finally got someone to help me cancel my service. She took all my info and then said she had to transfer me. The office she transfer me to was closed. If you don't want a lot of stress in dealing with a company I strongly suggest you do not choose Brinks. read more

Brinks totally sucks! all I asked was to have a panel replaced 6 months ago and what they gave me was a wireless panel not compatible with my wired system. Stupid! I've had to pay for 3 false alarms with the WPB Police Dept. nevermind numerous false alarms in the middle of the night waking us up!!! They can't get their shit together or they just don't care. I keep getting false fire alarms. Then I wait for hours for a tech guy to show up and either they don't have the Vifta 15 panel or they're just a no show! Plus, when I call there's a 10 minute wait. Rated #1 Best Customer Service My Ass! read more

June 16, 2022 My original alarm plan was with Protect America and, with a fixed rate as long as I maintained service once my contract expired, I continued service with automatic payments. Brinks Home Security acquired my account from Protect America at some point in 2021 or before then. At first my payments were the same as with Protect America but Brinks raised my rate by about $10.00 to $35.26 in July of 2021. The alarm system was not working and still is not working but I kept making payments thinking I would fix the alarm at some point. In January of 2022, Brinks raised my rate again to $39.95. I decided it is not worth it to have an alarm. I wanted this account closed so I called Brinks to attempt to close this account. Every step along the way in the "cancellation" process, Brink's staff told me I had no contract and could cancel my account at any time. Not so. Somewhere along the way, someone combined my daughter's first name and my last name. She was at my house 18 or 20 years ago when the alarm was installed as I was at work. The address on the account is my home address, The phone numbers associated with the account are my phone numbers. The 2 emails associated with the account are obviously mine as they have my initials and last name as my email address. Brinks may have my daughters old email as an emergency contact. The credit card was in my name and the billing address is my home address, The password is my password. Despite all this, Brinks says the person with the made-up name is the only one who can cancel this "service." No one by that name exists - it's a name Protect America or Brinks made up. I spent hours on the phone last week and again on Monday, June 13, 2022, trying to terminate the alarm "service". I got passed along from one department to another. Brinks made me listen to a high pressure sales pitch in which they offered to lower my price three times but still not as low as my plan with Protect America. In the end, after at least 6 hours over two days Brinks told me I needed to sign a new contract and pay an $80.00 fee to change the account to my name and over $33.00 per month for their "service". I could then cancel but, since I couldn't actually read the contract before I signed it, I assume I would be subject to whatever Brinks charges to terminate a contract early. This is not going to happen. My credit card company has been advised of Brinks' nefarious conduct and will no longer be making payments to them on my behalf. I called Brinks' billing department and asked for an e-bill and I want my next and final bill tobe for $0.00 and say account closed but, given what has happened to me and countless others, I doubt that will happen. So far, I have filed a formal complaint with the FTC. I have contacted a law firm that has litigated against Brinks before and unless Brinks resolves this problem immediately, I will contact the States' Attorneys for Florida where I live and Texas where Brinks' corporate offices appear to be and will do my best to become the primary plaintiff in a class action law suit should they try to file a credit report against me or my daughter using any permutation of our names as I will no longer be paying anything to Brinks for "services" I am not getting and don't want. This company is horrible. Any good review has to be made up or paid for. The Better Business Bureau claims Brinks Home Security is responding to complaints the BBB brought up. It does not appear to me that Brinks Home Security has made any improvements. They should be shut down. People hear "Brinks" and associate it with The Brinks Company of with armored car services fame. While The Brinks Company and Brinks Home Secutity once were associated, Brinks Home Security was spun off some time in 2008 and rebranded as Broadview in 2009. In 2018, The Brinks Company licened the name "Brinks" to the present company that is known as Brinks Home Security. If I were The Brinks Company, I would not further tarnish the Brinks name and reputation by being associated with the abomination that is Brinks Home Security. Marlene D, read more

Brinks took over the company we had our contract with Livewatch. They were great, Brinks are not great at all. Have had numerous issues with them. Got a email from them on Sat about a crash and smash call at my house 16 minutes after the alert. A lot can happen in 16 minutes! Called spoke to their support as there was no alarm wrning at the house. They told me there was nothing wrong with my system and that they had called the person 8th on my call list but they did not know why! Spoke to customer service after a 45 minute hold about canceling my contract. Told me I could cancel with no penalty but had to call back Monday. Called today and was told $250 to cancel but a supervisor would call back. Got the one ring no one there call back so it registered in their system system. Would not use this company to monitor my system if it was free. read more

DO NOT USE BRINKS. Hours on hold to talk to anyone. They do not want to talk to you. Trying to cancel my contract, they never finished the install. They failed to show for an appointment. Going on 4 1/2 hrs now on hold. read more

I have preciously been a customer of Protect America and did not like the price or service. Brinks recently purchased them and to my joy lowered my monthly fee. They offered some some good upgrades, which I was not available to take advantage of at this time. The customer agent was one of the best I have spoken with in many years. read more

Absolutely horrible!!!!! Avoid at all costs. Kept charging me for another year and a half after my contract ended. Wouldn't let me cancel my account for another two months & kept charging me for it.... Extremely rude customer service. Charged 100$ in late fees (of one month's payment bc the account had been closed) during a pandemic for a house i do not even live in anymore. Ridiculous. read more

ABOSULTELY THE WORST ALARM COMPANY OUT THERE. Horrible, Horrible, Horrible. I had ordered my equipment and when it arrived I switched out my outdoor camera for an indoor. My husband and I decided not to keep the indoor camera and Brinks will not do us the professional courtesy and refund us the money. It is a few days out of the 30 day window but given the fact that we had not moved in yet, my husband and I weren't sure what we would need and not need. We are first time homebuyers. I spoke with Isabel ID 88714 and she provided the worst customer service. She was rude and unprofessional. She refused to transfer me to tech support so I could at least get help with my sensors. The sensors keep falling, keep malfunctioning and notifying me that they are offline or doors and windows are being left open. I mean this happens all day. I've gotten calls in the middle of the night from the alarm center asking me to send police when there is nothing going on at the house. I can't even arm my home because the alarm will go off for no reason. The worst part is I am under contract for 3 years. Brinks Home Security DOES NOT CARE ABOUT YOU ONLY YOUR MONEY!!!! Once they have it, they will brush you to the side. DO NOT TRUST THIS COMPANY. Please do yourself the favor, save yourself the headache and go with ADT. read more