I've been shopping at Concord Outfitters since I moved to the greater Boston area, and have come to…read morebelieve that this shop is one of the best in New England. The owner Andy is a great guy, his staff are knowledgable, they are generous with their time, they have a good retail selection, including lots of his and hers clothing. They've always been willing to do a special order for me, as well. I've also attended some fly tying classes, some lectures, and other events at the shop. They do a good job of cultivating a good community around the shop. I've yet to attend one of their trips, but hope to one day.

Ali showed great customer service from the time we came into the store all the way until we were…read moredone. He answered all of my son's questions and made sure my husband had exactly what he wanted. Thanks Ali, we'll be back!

Maynard Outdoor Store is a really awesome small business with great prices and selection. I always…read moreget my shoes from there and their shirts are really nice too. I come every time I'm in the area. The service and friendliness of the staff and management is refreshing.

Nice local sporting goods store. It's great having a local store to go to. I have had several last…read moreminute runs there for things we need, they haven't let me down yet.

Ordered cleats online, they were shipped immediately and arrived in 2 days. Much faster that…read moreexpected, and a good sale price. Thank you!

Great selection of products and a helpful and friendly staff. I'll be coming here for future soccer…read moreneeds.

The staff were very helpful and friendly. They taught me something about running spikes.read more

This place was a lifesaver for me. I recently did the Boston Tough Ruck. In my haste, I left some…read moreof my supplies at home back in Texas. I checked Yelp and this place was open for ~20 more minutes. I quickly went to Marx. Once I arrived, I was greeted by a staff member who helped me find all the supplies I needed. I also told him about the event I was doing. Because of the rain, he also suggested some water proofing spray for my shoes. While the water did eventually work its way into my shoes -- my feet were able to stay dryer for longer than the rest of my group. A few folks in my group got blisters from the wet feet -- mine made it through fine. So happy this place was able to help!

I bought a bike rack from this company on Amazon, but when the box arrived, it was missing…read morenecessary bolts and straps. I could not put it together for the trip I had planned. I called customer service and spoke with a nonchalant female who said she'd have someone email me in the next few days to confirm the missing parts were sent. Few days? So much for my upcoming trip. Never heard from anyone. Never received the missing parts. Wish I'd read these reviews before purchasing.

The product we bought was a bike rack. It seemed sturdy enought as it was made out of the good…read morematerials.. However, the instructions that came with the bike rack were poorly written and had hand drawn pictures. The video was very misleading as well. The bike rack worked on one trip, but on another trip the rack kept falling off and draggin out bikes. The rack caused a damage to our car. The reason I am giving one start to Alle is their horribale customer service. During my interaction with them they implied taht I had wrong car model, wrong bikes, and did not follow their instructions. They were talking about placement "3 inches lower". Nothing that specific was mentioned in their instruction, Despite numerous requests for refund and a conversation with a superisor, I received nothing from them. Not even an apology.

I had a great experience here! Signed my son up for lacrosse in our town about 40 minutes from this…read moreshop, so initially I was kind of annoyed that the league encouraged us to buy our gear so far away. However, it was totally worth it. I didn't grow up playing lacrosse and the league didn't provide us with an equipment list, but the customer service was great; the guy knew exactly what we needed, how to properly fit everything, etc. He also didn't try to upsell us or shovel extras at us, which I appreciated. (We ended up buying some extras, anyway!) It was 100% worth the drive, and on top of feeling confident my son is well-outfitted in quality safety gear that fits properly, I felt good supporting an independent business in a sector that has come to be dominated by impersonal national chains and online retail.

This place is terrible, bunch a kids working there without a clyde, no help, no product. Definitely…read morewon't be coming back here.

THE BEST bike shop you will ever go to - and that's a promise. I just drove 2 1/2 hours round trip…read morewhat I thought was going to be just another bike fitting but Husam, the owner, made sure I walked out of ATA with much more. Other bike fittings I've done have taken 2-3 hours and I honestly didn't feel that different on the saddle than when I walked in. Husam finished the fitting and adjustments to my bike in about an hour AND I felt like a new person on the bike when we finished. You're getting access to instruments and machines you'd think would only be available to professionals, which means there isn't any guessing in his fitting, it's science. Husam diagnosed the cause of the kink in my pedaling stroke and showed me exercises I could do everyday to help get rid of it. He adjusted my hands in my riding position to take strain off my shoulders and arms, transitioning it into my core and thus giving me more stability in the saddle and power IMMEDIATELY. But most importantly, he made a human connection with me and I can't thank him enough. You will not regret making the trip out to ATA Cycle.

I contacted ATA Cycle because they were recommended as a shop familiar with Storck Bikes. I'm…read morefinishing a build and only needed a small but essential part--the hardware connecting the saddle to the seatpost. Since I hadn't heard back from Storck, I called ATA hoping for guidance or help sourcing the part. Instead, I got a two-minute conversation that managed to be both unhelpful and dismissive. They told me they don't carry spare parts--fine. But when I asked for help identifying the correct part or sourcing it, they simply repeated what I had already said, offered no direction, and quickly ended the call. At one point, I was even asked where I bought the bike, as if that determined whether the question deserved an answer. It's not the lack of parts that stands out--it's the lack of effort. If this is how they handle someone ready to spend money, it's hard to imagine how they handle actual problems. I'll take my business elsewhere--and suggest others do the same.

The typical human foot is an anatomical marvel of evolution with 26 bones, 33 joints, 20 muscles,…read moreand hundreds of sensory receptors, tendons and ligaments. Like the rest of the body, to keep our feet healthy, they need to be stimulated and exercised. I bought a pair in Holland, MI. It took me the longest ever to decide which one and what color. It never happens with shoes and ME. Yes the shoes do look scary. Especially the black kangaroo leather ones. So I decided to settle for the least obvious ones in light grey. I still get a lot of attention simply because it does look strange. It's different alright. Putting your toes in all at once was definitely a task. It just won't go in together-it was a fight. Years of high heels and other culprits made my toes dumb. Yeah dumb not numb ;) It wants to immediately curl into a ball and get ready to stuff itself into a tight space. At first I was afraid to step on even just the street outside the store. But once I got started I was very happy with it. Now I am walking all over the place with it. My toes are more in its natural state now. Relaxed. I'm giving it four stars simply because it wasn't able to stand the rigors of my backpacking trip. It was just simply made for a light trek or non granite types. Don't get me wrong. It offers a lot of protection just not enough cushion for what I carry in weight when I go on backpacking trips. I bought the new model called Trek. It offers more traction and more coverage. I was very excited to try it on a much simpler trail that is more suited to a day hike. It worked very well with my rocky hike on Inspiration Point. I also started wearing the five fingers socks with it and it is a much better experience. For an avid hiker my feet is very sensitive. SO any possible hot spots is fixed by wearing the socks. I am convinced that this is very comfortable and healthy for you feet. Not sexy at all. But hey you're either born sexy/hot or not. No sexy shoes will make you sexy! So buy one and stop stuffing your toes when you don't have to. My next pair will be the brown Kangaroo Leather. Price on a pair of VFF?$100+tax.

Being in the fitness industry I had done my research and drilled everyone I knew who had them to…read moresee if they were right for me. I got 50/50 reviews, some people like them, some found them to be "a waste of money" (note the quotations, I really did hear that a couple of times from people using them as slippers at this point because they disliked them). I run, I teach Yoga and Pilates. For me it was a no-brainer, no matter what other people said, it just seemed that they make perfect sense for me to own them. I carefully measured my feet per the instructions and ordered a pair. They came a couple of weeks later and I was sad to see that they were way too big. No problem, the exchange policy is pretty clear and easy. Less than an hour after getting them they were on the way back, $9 later for return shipping, with delivery confirmation. After checking to see if they had gotten the shipment I waited 8 business days after the date of receipt and sent an email asking about my exchange. I got an email basically telling me that it took at least 10 business days after getting them to RE-SHIP. Ok, fine. 3 weeks after sending them I get my exchange and they too had about 1/2" extra space in my right heel. The shoes didn't fit either. Again, I re-measured and this size was technically a size too small per their instructions yet were still too big so I again sent them back and requested a size smaller. Another $9 later with delivery confirmation. They got the shipment on Feb 19, a Saturday. After 5 BUSINESS DAYS - around the 28th we send an email inquiring about the status. No answer. We send 3 more emails. No answer. Today we send another to just about everyone in the company asking for the status of my return. It wasn't a nasty email but we are frustrated it is TWELVE BUSINESS days after they received the shoes, all we want is a shipment number or to let us know when we can expect them. No answer other than a refund. We didn't ask for one, we just wanted to know where my shoes are and were given no explanation as to where they are or why they just gave us a refund. Horrible customer service at a time when people think twice before spending their money. They obviously don't want us as customers and have no interest in customer service per the appalling response. No problem. I have plenty of clients, plenty of people who respect what I have to say and what I can recommend for their training in running, cross-training, triathlons, Yoga, Pilates and honestly I have never had an issue with Asics, Nike and even actual bare feet for some of the classes, so I guess this product won't be one I recommend because I can't do it - I would never recommend a product from a company who treats customers this way.