Bad experience with Heidi's in home pet care. After a long interview that went over our…read moreexpectations and our reluctance to use a typical kennel facility, we felt comfortable that our dog was going to be treated, for the most part, as their own pet. We discussed in length about how our dog is not normally left in a kennel for extended periods of time and we didn't' want that for him. We were told that the business owner would be on vacation and in the middle of moving so she was going to have one of her employees keep our dog at her home (we also met with her several times), We were told that our dog would be in the home with her and kenneled if she had to leave. She even mentioned at one point that our dog would probably sleep with her son (we did not expect that). We were also told that the business owner might be able to pick him up and take him back to her facility after her vacation. We opted to keep him where he was to make it less traumatic for him. When we dropped our pet off, we provided the sitter with instructions for feeding and reiterated our wishes on how the dog would be cared for- limit kennel time, never in the kennel with a collar on, don't keep him in the heat too long.. etc. Our first facetime call to check on him we could not see our dog, and when asked where he was, she said he was in the kennel because she had to rotate dogs in the kennels to keep them safe. We can appreciate and understand that, but we were never told this is what was going to happen. When we did see him, he had his collar on which we explicitly said we did not want because it could get snagged and choke him. We facetimed a couple different times the subsequent days, and I even tried calling at different hours each day and every call except for one he was in the kennel. I would ask if she could take him out so we could see him, and he would go straight to the water bowl and gulp water like he hadn't had any for a while. When this was questioned, we were told he did have water. We have never seen him gulp water the way he did even after a couple mile walk when he is hot and tired. We called the business owner to express our concerns, she asked what we wanted her to do, and I said go get our dog, and she said that is not an option as her facility was not up and running yet. She acted like our concerns were not valid, and said it was a problem that I was facetiming so much, and we are only seeing a snippet of what is happening. While I agree we only see a snippet, when you call at different times and it's always the same thing and he gulps water the way he was, it clearly appears that he is in the kennel way more than we were told. Upon picking our dog, up he was outside in their fenced area and his gums were grey, which is a clear sign of dehydration, and we noticed an injury on his head. The sitter said the cost would be $15 more a day then what was already agreed upon, which was resolved. Once home we also found our dog lost 5 pounds, even though the sitter told us he ate great. We fully understand some dogs will lose some weight under stress, but we weigh him weekly and has consistently put on 2-5 lbs a week and never lost an ounce. We called the business owner the next day and our concerns fell on deaf ears. The business owner was very defensive, and we were basically crazy for expecting what we did. We were told our expectations were too high and ended up hanging up on us. Even if our expectations, were too high, we made them clear during our interview and they still took on the job. Had they said this is how he would be taken care of, we would not have used this facility. We sent a text recapping the conversation and expressing how unhappy we were with the whole situation but have yet to get a response. A little customer service goes a long way, and they didn't do anything to ease our frustration. Let's just give them the benefit of the doubt and say he wasn't kenneled much as we think, I don't understand how he can come back with grey gums from dehydration. This clearly shows he didn't have access to water. When we asked about the injury to his head, the owner stated they were fully aware of that, but nobody bothered to tell us. We still don't know what happened. We do not recommend this business and will never return.

I highly recommend Heidi's In Home Pet Service. Heidi took care of our German Shepherd while we…read morewere on vacation. Mav tends to be very needy and he did great while we were gone. She took her time getting to know Mav before we left so he would be comfortable with her coming into the house. Heidi even did an emergency wellness visit for us while we were at work. She checked in on Mav in less than 30 minutes and got right back to us to let us know he was ok. Thanks You Very Much Heidi!!

When we got our pup, we knew she would need a daycare. We had no idea she would find a second…read morefamily. Becky and Chris treat Violet like their own, clearly indicated by her cries and whines when we pull in the driveway. Always accommodating, its hard to find a place that puts so much in to the happiness and safety of the dogs. Home based, comfortable, and full of dogs that all love each other. Cant begin to recommend them enough. Violet is a happy and well loved dog at home AND at daycare. Can't ask for anything more.

I actually found this business by accident and had them take care of our three dogs all at the same…read moretime. The pooches actually felt like they were at home whether playing in the backyard or sitting next to one of the owners on the floor while doing video conferencing for work. They felt just like home. I always am concerned about health and safety of the dogs when they're away but they came home just as happy and well balanced as when I drop them off. They use Facebook quite a bit which I'm not a Facebook person but they posted regular pictures so we could see what they were doing at any time of day. Their business is monitored by security cameras so I felt pretty safe that they could see what was going on in and around the property. If I can describe it in one word it's kind of like a home away from home. I would recommend.

I called yesterday to suspend service until the new year. The 877 # patches you through to your…read morelocal tech. I left a message asked them to suspend service. Tech showed up today while I was out. My husband ran out to ask her to stop, but she did not speak English. My account has been charged and there is no option on the website to cancel, or even email regarding the issue. Waiting for this to be resolved. UPDATE: I did get a call, the charge was removed and they will honor our request for a suspension of service. Thank you!

Poop 911 is the worst company I've ever dealt with. Don't fall for the trap and sign up…read more I've been calling for four weeks straight to cancel my service because they never showed up--even though I have security cameras that prove it. I also paid extra for add-on services like hosing off my deck, but that never happened. My deck was always dirty, and I ended up cleaning it myself. Every time I call, no one answers. You can't get a response by text either. When I do manage to speak with someone, they tell me someone will call me back, but no one ever does. Two weeks ago, I finally got through to a representative who told me my service had been canceled. To my surprise, I was charged two more times after that. Today, I actually caught one of their employees arriving at my house and told her that I had already canceled my service. She said my account was still active and that I would continue to be charged. She also didn't hose off my deck, even though that's a service I paid extra for. I'll be calling my bank tomorrow to block any future charges. This has been the worst customer service experience of my life.

Chery is one of the best pet sitters I have ever come across. Every week day She picks up my dog…read moreMessi who is just over a year old. My dog gets all the exercise she needs while I'm at work. Cheryl is worth every penny. When I go on vacation she is always able to take Messi into her own home and give her all the love she needs. I love knowing how I will never have to place my puppy in a kennel when I'm away! Thank you Cheryl! Highly recommended!

I cannot say enough good things about Cheryl. She always treated my dog as her own. Her love for…read morehim was so obvious and I feel like you cannot put a price on that. That being said, Cheryl's prices are always reasonable, especially for how much she does! When I broke my ankle and couldn't walk my puppy, Cheryl would come over and do it. It was like getting to see all that she does while I was normally at work. My dog was always so excited to see her coming because he knew fun was going to be had! It is also awesome that she would take my dog while I went on vacation or any time I needed her to. I love that he has never been (or ever will be!) in a kennel. Cheryl genuinely cares about all of "her" animals, because if she takes care of yours, she thinks of it as her own. King Fionn (and me!) love you Cheryl!!!!

Ashley is the definition of somebody who take care of your pet, as if it was her own. Her prices…read moreare also excellent and unbeatable! 10/10 recommend.

From the owner: One on one client and animal engagement. I have flexible hours and will develop easily into the…read morecare plan of each individual animal. I develop relationships with the animal and the animals owner. I am very easily reached and love sending pictures! I adapt to each animals personality to curate the most positive experience for each individual. My clients know that their pets are treated with the most love and care possible.

We used Vacation Property Check to watch our house while we were visiting our daughter, son in law…read moreand grandson for 6 weeks. We had real reservations being away from our house for so long especially during these New England winters. Our fear of frozen pipes and thoughts of unchecked water damage previously kept our visits short. Vacation Property Check gave us peace of mind that someone was watching our home and that if there were problems they would be addressed before they became an expensive disaster! Kerri was very thorough in checking the potential trouble areas of our home and communicating with us frequently just to let us know that things were ok. She made sure that our place looked occupied by taking in the mail, news papers and even turning on different lights in our home. We even received a written report when we returned home on all of the visits that she made and what was found. Vacation Property Check rates are very reasonable for the peace of mind that we received! We have already schedule them for our next trip out of town.

From the owner: With over 25 years experience in property management, we are your eyes and ears while you are away…read moreso you can relax. We examine your home and property, bring in mail or packages, water plants and gardens, run faucets or flush toilets, start cars, evaluate storm damage, provide storm clean-up or other general duties. Depending on the time of year or length of your time away, we can also do light mowing or snow removal, or help you to maintain your pool/hot tub. In the event of an emergency, we can perform light repairs or hire/supervise your contractor for you.

We've used EPG for our Shih Tzu for over 10 yrs. We love…read moresupporting local businesses. She books quickly!

It is one thing to make and confirm an appointment. It's another to drastically fail at taking…read moreaccountability for YOUR ERROR if that time didn't suit you. You recommended the date and time not me.. Not one apology given for the waste of our time and effort in keeping this appointment, only pure arrogance. An establishment that is aggressively combative about their mistake and absolutely rude is not tolerable. I was referred by Petco. I highly DO NOT recommend such a rude and unaccountable owner.