First off we always used to use Metro line when my parents were alive and we had to take my father…read morefor chemo. They were wonderful but now they are terrible example today, July 24, 2026. We called for a low car and they told us five minutes 15 minutes past and I asked where the car was and a gentleman then told me two minutes 45 minutes later we called and he said he sent cause we were both outside. My girlfriend and I there was no car to be found and this isn't the first time it happened From being a terrific car service to being a less than one star car service is beyond me if you want to use Metro line and you have all day then use them if you're in a hurry do not use them.

They tell you car will be there in 5 min and you will wait 30. They pick up phone are extremely…read morerude, can't even bother taking you off speaker phone and when you can't understand them (because they are on speaker) will say something like "oh my god" and then hang up on you. They also lie about prices and tell the driver different rate than they will tell you. Would not recommend or use. It's a shame because the drivers are great. Once when i told them a driver charged me 10$ more than they said they said they would "look into it" i called back and the nasty person on the phone said it wasn't her problem and hung up

Revel Blue Taxi arrived on time and our driver seemed polite and nice. I know it was a late…read moreafternoon flight so we can understand the delay in the expected airport arrival. The driver wasn't chatty which was not a problem but I felt he didn't have familiarity with the city shortcuts, we were stocked on the streets and just stayed with the flow. It took us an hour and 45 minutes to get to EWR from Manhattan using the regular route; he didn't bother to find a way to keep us moving, during our journey. Our car also had some physical defects, the covers on the left side ceiling is falling off which could have been glued easily by anyone. Despite such imperfections, I sti gave our driver a 10 percent tip for his efforts, a nice guy who took us to the airport in his own way. However, I just hope that the company do something to fix these issues and re-train their drivers better and more decisive in firing way to move their passengers to their target location during traffic scenarios.

CAR WITH NO A/C There's a "feels like" temperature of 103 in…read moreNYC today and the car HAD NO A/C. When we asked the driver if he had AC earlier today, he said no, but it worked yesterday. He should've never been picking up passengers today in this heat. If somebody with compromised health got in that car it could've became a very serious incident and your company would have been held liable. Within 1 minute of being in the car and establishing that it did not have A/C, we asked the driver to stop and let us out. I immediately ordered a Lyft and made a complaint via text (per company policy) as well as asked for a full refund. The company refuses to refund any portion (offered $10 off next ride.... NO WAY) DO NOT USE, IT'S NOT WORTH IT!

I had a check engine light come and then my car shut down. I told them to fix the issue with the…read morecheck engine light. They said had to replace my fuel pump wich was bad. When I picked it up they said they fixed the check engine light issue. I drove the car about 60 miles and the check engine light came on AGAIN !! I SPENT ABOUT $1600 with them and I STILL have the issue. And on top of it all they kept my care there for OVER THREE WEEKS. Even if the fuel pump was a separate issue. They still didn't fix the check engine light which is what I originally went in there for WTF. I feel like I got ripped off

I take cabs to/from Manhattan frequently, Northside has always provided me with a clean car and a…read morepolite driver. They just released an app that does price estimates and tracks your car, this let's you know exactly when it will arrive. Overall good service, and they do fast airport pickups. I've never waited more than 10 mins at JFK or LGA.

I just had a pretty amazing experience with McGuinness Car Service. I normally take Java, but today…read morebecause it's raining and rush hour and God knows why else, I could only get a busy signal from those guys. I searched for an alternative and found McGuinness. I have to admit, it wasn't looking good when after waiting twenty minutes for the car to come, they told me that their guy was stuck in traffic. I'm getting nervous because my flight is in a little over an hour at LGA. We clearly have an issue here. Here's where the boys over at McGuinness step up, they send their dispatcher in his personal car! I was VERY relieved and impressed. Needless to say, I've added them to my phone book and will for certain be using them in the future. Traffic was bad, but my man got me to the airport in time. I'm currently waiting for my flight and a pizza in the lounge as my flight was delayed. Five stars.

I'm really, really torn about this. My experience with McGuinness has been mostly positive and I…read moretruly want to support local Polish businesses. I really do. However, I can't give them a good review in light of my recent (dangerous, terrifying) experience. Bit of a background: I've taken McGuinness car service maybe 30 times now. Most of the time they're really prompt, arriving within 5 minutes or less. Impressive. Most drivers are quite friendly, though your mileage may vary - their grasp on English seems tenuous at best. I speak Polish, so my experience with them is inherently different, obv. They're cheap and the cars are usually clean. Last week, however, I had an experience that's made me reconsider calling McGuinness ever again. The driver arrived promptly, as per usual. I'd never had him pick me up before. He seemed jittery, wiggly, anxious to get going. I can't make assessments about his sobriety, but his behavior gave me pause. I should've got out of the car right then and there. Well, since I didn't, I was treated to THE SCARIEST CAR RIDE OF MY ENTIRE DAMN LIFE. I am talking Grand Theft Auto style, maniacal, psychotic driving. Going 90 on the Williamsburg bridge (edit to clarify: it was late at night) Bullying other cars to an extent I'd never seen before, nearly causing numerous accidents. All while blasting 80s anthemic rock, for an extra horrific twist. I've been in cars with reckless drivers before, but this was different. I honestly thought my life would soon come to a violent, fiery end, and though I'm not religious, I did utter a few silent prayers. For the record - I asked him to slow down, repeatedly, and reiterated that I'm in no hurry. To no avail. We got from North Greenpoint to the LES in... record time. 10 minutes, if that. I exited the car nauseous, shaking. TL;DR - fine in most cases. If your driver is the long-haired guy, RUN FOR YOUR LIFE.

The customer service. The dispatcher was veryyyyy rude over the phone . I asked for a price and all…read morehe kept saying was how much do you pay . Very aggressive!

The dispatchers abd drivers are rude they over charge the dispatch will tel you 6mins and wont even…read morehave are car coming the worst service in brooklyn today 2/25/26 my daughter needed a ride to class dispatch says 5min no car ever showed up

Pretty much the best way to get from Manhattan to Greenpoint. This MTA subway stop seems kind of…read moreold and worn but it's functional. The G line subway trains connect from the L train at Lorimer and they seem to be newer cars, and its usually just one stop away. At Nassau station just be sure to standing mid platform as the trains stop there for boarding. It's situated well as there is plenty to see and do around it within a few minutes walk - bars, shopping, restaurants, and more.

Nassau Avenue has an okay MTA station in Greenpoint. It seems old but it's functional. Lots find…read morethis convenient and I do too. Around it is an up and coming area. This is like a little more ghetto version of Williamsburg. Even though it looks pretty old, it's still fine. It serves the G Train. This is the last stop from Queens before you get to Williamsburg. As expected there's lots of hipsters. They have spilled over into this neighborhood. A few cool vegan restaurants have opened here. The coolest is Screamer's Pizza. It's just a quick walk from here. They have very good shit. After this go to Van Leeuwen Ice Cream. They have awesome non dairy flavors. It has more interesting things outside it than in it. It's another example of location making a station good. There's also a connection to the Long Island Railroad.

Terrible! Ordered a car to the AIRPORT and Dispatcher said 5 MINUTES. 15 minutes and 2 calls later…read morethe dispatcher said driver was en route and would be there in 2 minutes. That apparently he gave him the incorrect address. Your only job is to dispatch cabs and you can't do that. Never again. Had to call an Uber and while on the way to the airport the cab driver called to say he was outside Horrible!

LAME! My fiancé wanted to surprise me with a town car when I arrived at JFK. My flight caws…read moredelayed and although the car service had my info they were upset for waiting. Also, he had paid for the driver to be holding a sign and he didn't do it. On top of that, he tried to charge me for waiting. Listen, glad you waited buddy...there is an extra tip in it for you. But, don't think you are pulling one over on this gal! I used Java on the way back to JFK and they were SOOO much better!

This service used to be great . This morning I called for a cab at 7:08. The guy said ten mins …read more After waiting 35 mins and calling about ten times they never even Answered the phone . You all suck

After my bad experience using my previously preferred transit option, McGuinness Car Service…read more(http://www.yelp.com/biz/-_JUEn9pLf-bWv_84_XA7g) -- I've switched to this one. Not only are they good in a pinch, but they're good in general. To date, I've had no bad experiences, no missed pickups, and one call in which I overslept -- but the driver waited while I got my act together before leaving. (I'd set my alarm for 5 p.m. vs. 5 a.m.) The fact that they helped me out in a near-emergency is near-tantamount. I really appreciate that they were willing and able to go to Cobble Hill on such short notice. We'll see how they perform over time!