Our first interaction was with Trisha over the phone. She was so pleasant and welcomed my call! Many times people will give the impression that they really don't want to help you (or even be at their job!)...not Trisha! She listened to the concerns and the needs of my Special Needs brother, then assured me that someone would call me back. I received a call back within 15 minutes from Jordan Dagley. Jordan spoke in length with me over the phone, and offered to come to the hospital where my brother was still a patient, and met with my mom and I for almost 2 hours! We were definitely NOT an inconvenience to him. He made sure we understood everything before we signed any paperwork, and answered more questions than he bargained for, I'm sure. We feel very confident that my little brother will be well taken care of by everyone at Bright Star. If you're reading this...I beg you to disregard the previous review as it was 2 years ago, and definitely not related to Home Health Care. Top notch company and very professional! read more