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    BrightStar Care

    2.6 (5 reviews)
    Open Open 24 hours

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    Amedisys Home Health Care

    Amedisys Home Health Care

    1.5(2 reviews)
    1.0 mi

    We had a lot of deep concern and disappointment regarding the care my 88-year-old mother received…read moreunder Amedysis services. After two weeks of illness and repeated contact with theirboffice, I made the difficult decision to discontinue care with Amedysis. The primary issue was with the office staff. While my first few calls were polite, it quickly became apparent that their words were not backed by genuine care or follow-through. I felt no compassion, urgency, or personal concern for my mother's well-being -- only routine responses that failed to address her needs. This lack of communication and empathy created unnecessary stress for both of us. I do, however, want to recognize those who truly made a difference: Nurse Darren, who was exceptional in both skill and compassion, and physical therapists Craig and Annette, who provided excellent care and encouragement. They exemplified the quality and heart that families hope for when trusting a loved one to home health care. I hope this feedback is received in the spirit intended -- to improve care for patients and their families.

    Our location in TRUSSVILLE, AL is miserably failing my aunt. The therapists themselves are caring…read moreand concerned. But before I brought my aunt home, her insurance company verified she would receive a certain number of hours and services per week with no limits on how long. They have dropped some services for lack of progress, so I understand. However, they didn't even do me the courtesy of telling me PT was discharging her...just left us waiting around for them to come! When I called the office, they led me to believe someone would still be coming. Her bath aide has not shown up in two weeks. The first day, the aide herself texted and told me she was sick. After that, no one has called, texted, or let me know when she will be back, other than saying she would come last Thursday but never showed. I have called the office repeatedly asking what, if any, services we will be receiving, with no straight answer! My aunt has been sick since last Thursday. No nurse visit, even though the "robo-call" machine asks if we are experiencing worsening symptoms that make us wonder whether we should go to the ER. I have answered YES every time and indicated we need a nurse. No call back yet and the robo-call has called several times since last week. I am so done with this place. I am the nursing supervisor of a hospital and my aunt is getting NOTHING from this company. I've received only one billing statement and it included two bath aide visits when she only had one that week. That's why the government fined them I guess . Please don't do your loved-one the disservice of using this disorganized, uncaring company!!

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    CenterWell Home Health

    CenterWell Home Health

    1.0(2 reviews)
    1.2 mi

    Do not let these people into your home. They are terrible…read more Their favorite buzz phrase is "Altered mental state" and this is from people who have never worked with the same client twice. Always trying to up-sale service required.

    We had an absolutely terrible experience with Kindred after a fall that my grandfather had. My…read moregrandparents had used Kindred back in Dothan during a similar situation and had a great experience. That is why they requested them for the most recent incident. Note that we used their services for rehabilitation after being released from a local rehab center. I originally called them to set things up after being told they would actually contact me. That was red flag number one. But after speaking to someone a few days later stating to be the case worker and setting up an evaluation, I got a call a few hours later from someone else who said they were the case worker and needed to come by for an evaluation. I explained the situation and the person said that there was a mix up, but keep the original appointment and that original person can let them know what the situation is. Well, that person came and did the eval and set up what we thought would be the actual therapy session a few days later. But it turned out to be the 2nd caller from previously to do an evaluation. An entire week went by without anyone coming to do any type of therapy and non of the paperwork we were told would be done to get some necessary supplies was never filed. We immediately called the rehab center that helped facilitate everything and got set up with another company that came the very next day. Do not use Kindred in Birmingham. Absolutely terrible and disorganized company.

    Always Best Care

    Always Best Care

    2.4(5 reviews)
    0.0 mi

    They always go over and beyond to make sure my parents are taken care of. The caregivers are like…read morefamily and the office drops in to make sure they are doing their job when I am unable to be there.

    So not work for this company. They give you an orientation without explaining many things about the…read morerole. If you're in AL, they can either hire you to work at UAB, or residential. UAB in the ER, is only $13 an hour. They don't tell you in orientation that those clients are sometimes blind, and mentally unstable, most of them will need sedation while you're watching them. One yelled at me because I would not close the room door, very violent, eventually 6 cops came, and he was sedated. Another patient for up and his bottom was exposed, came out of the bathroom with snot coming out of his nose. He had done cocaine, and was yellling at another patient who was screaming in pain to "Shut the F up". You sit there for 4 hours with no break sometimes. If there are not clients you sit in a cold break room, for 12 hours. The nurses are rude and have no soul. They are hi polar actually, one moment they are ok, the next they have no humanity. They all laugh amongst each other like children, in the ER, because that is how they cope. Horrific place. This company sends you emails with shift available for residency and none are available when you call. They don't answer your emails, they simply ignore them. They are rude if you ask questions. DO NOT WORK FOR THIS COMPANY. You pay $75 for a background check. Unreal. Even their badges are made cheaply. Beware.

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    BrightStar Care - homehealthcare - Updated May 2026

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