Quality people, who have both caregiving skills and the caring disposition needed to patiently and…read morelovingly care for the patient. Great care team management that ensures complete care and coverage.

I was a patient there for over 10 years. I'm sharing a message I composed for the office manager…read moreKristin regarding my care with this practice. The basics: I was told a PA was submitted on my behalf in Dec 2025. From experience, I know it takes them longer than most to do anything. They never got back to me so I reached out to them only to find out their PA person didn't do what he told me he was going to do, but they wouldn't just tell me he didn't do it, they skirted around the very direct question of did he submit it or did he not submit it. Since I'm here posting this, you already know he didn't. I would *truly* go elsewhere if you have any major health issues. There's just too much incompetence to risk it. I suffered heart failure for MONTHS before they caught it. Run. Kristin: It was a mistake asking Steve to call me. I recorded the phone call. Steve tells several versions of what happened on the call he made to me back in December because that's what happens when you are lying. When someone makes an irrefutable point, the lie has no choice but to evolve. Tell Steve if he's going to try and gaslight someone, he better make sure there isn't a recording. If you are a medical provider and you tell a patient you are doing something and you don't, then you shouldn't be a medical provider any longer. I'm going to research everything I can on the laws and ethics of what he's done and I'm going to file a complaint. You shouldn't be responsible for people's lives if you don't have the character or capability to hold such a responsibility. Follow-through is not optional in medical care. If you tell a patient you are doing something and you don't do it, there have to be reprecusions or you will continue to do it. I got the impression from some of the staff that Steve lacked the character and capability to do his job. I see why now. He's a liability. Had you just admitted that he NEVER submitted the RDI score like he told me he was going to do back in December, then I could have used the information and moved on. You decided to dance around my very pointed question and made it a whole lot worse. Lastly, if there are "documents" associated with the PA submission, then they are part of the file. Concealing or withholding them means it's an incomplete file that you are trying to pass off as complete. If I ask for that information and you don't provide it, you are withholding my file from me. No one's asking for or expecting a piece of paper with scribbled notes and doodles, supporting documentation is an entirely different animal and it's disengenuous to imply otherwise.

Been going here for a couple of years, at first it was a little rocky as we only were able to see…read morethe nurse practitioners. We were assigned Dr Hughes, who I believe I never saw her. After she left we were assigned Dr Gilstrap, then took about 6 months before I actually met her. With getting older you tend to need a little more attention, and with our new doctor you get the feeling she really is concerned with you overall health. Really after going here for 4 years the only complaint I really have is the re-authorization for 1 of my maintenance prescription. Will still continue to use this location for 2 reasons, it's close and the care we receive. .

We're using West Garden HomeCare of Birmingham for my mother-in-law. They've been very good. We've…read morebeen very excited to have them caring for my mother-in-law for some times now. The caregiver is very nice and does everything she needs to do and then some. She comes and stays with her when we don't have someone else to stay with her. She fixes her meals and helps her go to the bathroom and take a shower. She's got a good attitude, very sweet, and very helpful.

The people are very friendly and helpful, I called and made a same day appointment. The young man…read moremet with my father and I and discussed different healthcare measures as well as in-house treatments. They even discussed catering to their diet's because my father has diabetes. Because of the COVID-19 they had a lot of different options for infection control and the staff has been tested and have their records. I'm hiring them to look after my father he really enjoyed the appointment!

Misinformation about what you need to get a new c-pap after waiting to get the info they asked for…read more Now I'm without a c-pap and will have to find a reputable store to help.

Definitely zero stars for this store. Do NOT go there. They lie about the insurance requirements…read morejust to get the sales. Candance specifically lies. She even recommended I wear the mask during the day just to try and scam the insurance company. Joey (the President) is rude and not helpful at all. DO NOT waste your time, money and insurance claims on this place. Big time scammers.

The experience is amazing. They put so much care and focus into the seniors they provide care for…read more The type of care they provide is very clear and Proffesional. They really value what the clients are looking for and the means it takes to provide toe care.The office experience was real clear and the information provided was very understandable. I would recommend them to anyone that's looking for an amazing place to work. The staff is really hands on and care about the workers and the clients as well.

I have really enjoyed working with this company. The patients are well taken care of and I have…read morereally enjoyed spending quality time with my senior that I sit with. She is just the most precious lady!

So, this is a little bit of a dangle a carrot in front of your face type review. If you don't work…read moreat the place I work you don't actually have access to this health care provider. That being said, this is like a dream come true urgent care/primary health provider. Can they do everything, no. Are they exceptionally fast, don't make you feel rushed, are an all in one health care and pharmacy, yes! Staff here is friendly take the time to make you feel like you are being taken care of. The waits are exceptionally short. First time patient for me and with new patient paperwork I was in and out in less than 30 minutes. Good luck getting that kind of service anywhere else. Small group of people that can use this place, but if you have access, next time you're sick I would highly recommend these guys.

We followed Dr. Carrie Huner to this facility. Dr Huner is an amazing doctor. My family has used…read moreher for years. She listens and truly cares about her patients. She will advocate for you with your insurance company and help you anyway she can. However, Crystal who runs the Referral office is horrible to deal with. She is super unfriendly and acts like asking her for a referral is a massive burden. If my family did not love Dr. Huner so much we would find another place to go because of Crystal.

We used Home Care Connection to care for an 86 year old widow with dementia. They provided 24 hour…read morecare and did an excellent job. Near the end the patient was mostly unresponsive but actually kissed the sitter on the cheek just hours before she passed. We could not have had any better service.

We were pleased with the care and concern our loved one received from the Home Care Connection…read morecaregivers.