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The HomeCare Connection

5.0 (2 reviews)
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11 years ago

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11 years ago

We were pleased with the care and concern our loved one received from the Home Care Connection caregivers.

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Amedisys Home Health Care

Amedisys Home Health Care

1.5(2 reviews)
3.5 mi

We had a lot of deep concern and disappointment regarding the care my 88-year-old mother received…read moreunder Amedysis services. After two weeks of illness and repeated contact with theirboffice, I made the difficult decision to discontinue care with Amedysis. The primary issue was with the office staff. While my first few calls were polite, it quickly became apparent that their words were not backed by genuine care or follow-through. I felt no compassion, urgency, or personal concern for my mother's well-being -- only routine responses that failed to address her needs. This lack of communication and empathy created unnecessary stress for both of us. I do, however, want to recognize those who truly made a difference: Nurse Darren, who was exceptional in both skill and compassion, and physical therapists Craig and Annette, who provided excellent care and encouragement. They exemplified the quality and heart that families hope for when trusting a loved one to home health care. I hope this feedback is received in the spirit intended -- to improve care for patients and their families.

Our location in TRUSSVILLE, AL is miserably failing my aunt. The therapists themselves are caring…read moreand concerned. But before I brought my aunt home, her insurance company verified she would receive a certain number of hours and services per week with no limits on how long. They have dropped some services for lack of progress, so I understand. However, they didn't even do me the courtesy of telling me PT was discharging her...just left us waiting around for them to come! When I called the office, they led me to believe someone would still be coming. Her bath aide has not shown up in two weeks. The first day, the aide herself texted and told me she was sick. After that, no one has called, texted, or let me know when she will be back, other than saying she would come last Thursday but never showed. I have called the office repeatedly asking what, if any, services we will be receiving, with no straight answer! My aunt has been sick since last Thursday. No nurse visit, even though the "robo-call" machine asks if we are experiencing worsening symptoms that make us wonder whether we should go to the ER. I have answered YES every time and indicated we need a nurse. No call back yet and the robo-call has called several times since last week. I am so done with this place. I am the nursing supervisor of a hospital and my aunt is getting NOTHING from this company. I've received only one billing statement and it included two bath aide visits when she only had one that week. That's why the government fined them I guess . Please don't do your loved-one the disservice of using this disorganized, uncaring company!!

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The HomeCare Connection - homehealthcare - Updated May 2026

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