This is a long read--the transcript of my formal complaint to Your Choice Senior Care, plus…read moreadditional info, but I feel it is valuable if you are even considering this terrible company for anything. Caveat emptor! ------------- Bottom line up front: I am initiating this complaint here via your Web function; however, I will escalate and elevate it as high as necessary to get satisfactory resolution to this problem. Background: I had surgery in Birmingham and was to be released into the care of one of your drivers for a 4-mile drive to the hotel I was staying at that night. I was medicated, but I recall this to be around 2:30 that afternoon. The surgeon's office arranged for the ride. Tiffany Miller was my driver. The surgeon's office also arranged for my return ride the next morning from the hotel back to my vehicle at the surgeon's office. Tiffany was again my driver. Facts: I was helped into Tiffany's car by a representative from the surgeon's office. Tiffany insisted that I sit in the front seat. I immediately noticed the smell of marijuana, but did not say anything. Tiffany wouldn't start driving until I paid her. She said she preferred CashApp and that it would be $133. I was medicated, but I had the wherewithal to ask her if that was the correct amount since the drive was only about 4 miles. She confirmed, saying that it was an unscheduled ride and that I hadn't completed any of your paperwork, even though I still don't know what that means. I also believe I recall her saying she was on her way home (getting off work?), so yes, to her the $133 was valid. I had no other choice but to pay her. She got me to the hotel safely. The next morning, the surgeon's office told me my ride was on its way and the ETA was 9:00 am. I checked out of my hotel around 8:45 and went outside to wait. At 9:01, Tiffany texted, saying, "Morning. This is Tiffany with Your Choice Senior Care. I'm on the way." At 9:02, I texted her, "It's 9 o'clock, so I anxiously await your arrival. I am standing outside in front of the hotel." She immediately reacted with a thumbs-up emoji. It was already a bit hot and humid outside, so I texted her at 9:05, "ETA was supposed to be 9 o'clock. What is your actual ETA?" She responded at 9:16, "I'm getting off the freeway. Whine scheduling you. I didn't think about another appt," none of which really made sense to me. She then said, "If you have another way that's fine/ Tiffany." (Again, I'm quoting her exactly from her messages.) I replied at 9:18, "I don't know what "whine scheduling you" means. No, I do not have any other way. You are my way. So, given what you just told me, what is your ETA?" She immediately replied, "If you would called and signed our service agreement. You would have signed our service agreement. You'd be in our schedule sir." I then replied, "[The surgeon's office] was supposed to take care of all of this. This will be just one more thing I complain to them about. It sounds like it might not be all your fault, but still. So, I asked a question again: What is your actual ETA?" She replied at 9:21, "No not at all. We have been dealing with them for well over a year. Patient sets it up. Again I said 10 mins ago I was getting off freeway!- e" I replied at 9:23, "Thank you for the details, but I am not from here. I'm from Prattville, Alabama. I don't know how close the freeway is to my hotel here. Sorry. I'll just see you when you get here. Thank you." She arrived at 9:27 and said, "Im here!- Tiffany" The scene then repeated itself except for the rate (fee). I opened her car door & again immediately smelled marijuana. She insisted that I sit in the front seat. She was very curt (bordering on rude) and again insisted I pay her before she would drive. I did, but the rate this time (for the same 4-mile drive) was $25. She was reading/texting at different points in the short ride to the point that we barely made a yellow light after waiting a good while in the line of cars. I actually had to signal to her that the light was green and we needed to move. She delivered me back to the surgeon's office & that was that. Nothing else was said. Questions (and I'll be polite and professional here): Why on earth would a 4-mile ride cost me $133??? Why would the same trip a day later cost me only $25? Why did I have to sit in the front seat? Why would Tiffany use a car that smelled so obviously of marijuana for both trips? Why did she feel the need to be so unfriendly and unprofessional in her texts and in person? Why did she text so much while driving? Why was she 27 minutes late for the second trip? And the overarching, ultimate question: Why do you allow/tolerate/condone all this??? I trust this message speaks for itself; however, I'm available for any discussion you deem necessary at XXX-XXX-XXXX. Please remember that (a) I am the customer; (b) you are supposed to be a professional service that answers to someon

You guys would be veryyyyyyy much better if yall let go of Tiffany , ( type in Who has worked for…read moreYourChoice on fb ppl , you'll see the HONEST review of old workers ) , the attitude , the rudeness , she will cut hours if you don't " bow down" to her. Worst company I have ever worked for. Everyone else is SWEETHEARTS ( JaLessia & Ms.Glenda ) , but Tiffany .. yeah, NO . The so called management is a HELL NO . Anytime you ask to speak to George about something it's a problem , he either on vacation , or from my understanding " he don't want to talk to a caregiver , come thru her ( Tiffany ) " . & I just know he don't know his caregivers are being treated in this way . If you don't mind a rude , unrealistic manager , who will call your phone to argue , by all means APPLY . But please have bond money sat aside!

Full of bugs. Proffesional pest control every 4 months. It is not fine dining but the food is not…read morebad overall. Inconsistent policies. The building director is not a trained social worker or case manager. She makes threats that are illegal. She doesnt know landlord tenant tenant law. A lot of staff turnover. There is a crew of 5 ladies that practilly run the place. Making decisions that effect all the residents. The manager does have a monthly meeting with residents where residents can speak freely. The hot water took an incredible amount of time to get to my room and sometimes not at all. I didnt always do my part I am disabled with a spinal cord injury. I had to hire outside help to try to meet her "Mind,Body,Spirit" expectations. She told me repeatedly when I told her I could NOT do everytthing physically she expected even brought her notes from my doctot but she consistently said. YOU CAN DO IT YOU JUST ARENT TRYING. Very unfair. I could continue but you have enough to understand. If you arent perfect or cant be part of "The Click" I wouldnt consider going there.

I've lived at Skyline Village almost 7 years. I recommend it to anyone who would enjoy seeing miles…read moreof gorgeous sloping hills from their window, while going to bed viewing beautiful stars and glowing city lights. Besides the view, other pluses are staff with an open door policy (they do listen). Also, three tasty meals are served daily (I'm partial to their fried chicken.) It's independent living, so you take care of yourself medically. But you're never alone; there's always someone with whom to share the good- and not so good- parts of growing older. In all, Skyline Village is a fun place to live!

My mother received excellent care at True Wood at Riverchase Assisted Living Facility. The staff…read morewas compassionate, and she truly enjoyed the daily activities. Special kudos to the Directors of Activities for making her experience so enjoyable.

The place was a very nice place when my mother 1st moved in but then they hired on a really poor GM…read moreto run the place and they began to have staff quitting which caused care of the residents to decline and the place just doesn't stay clean like it once did. Constant staff turnover. Kitchen is short staffed regularly too. Resident care was lacking to the point we hired in daily sitters. Then they without cause called FD to have our mother taken out of the facility without the 30-day required notice per her lease and wouldn't allow her to come back citing her level of care exceeded their capabilities. We had sitters doing what they should have been doing. If they would get rid of the GM it might return to being a good place to send loved one. Otherwise, I don't recommend it. The fire alarms go off constantly and there are regular issues with the plumbing to where is turned off for hours at a time. Her 1st couple of months there I would have rated a 5 but with this GM in charge I give it a 1 star. Save your money and look elsewhere.

Our 87yo dad lives at Regency Retirement Village in the Memory Care unit. After disappointing…read morestays at 2 other area memory care facilities, we have finally found the right place for him. There are probably less than 20 residents at max capacity, and the entire area is open so the staff can see all the residents all the time, unless they are in thier apartments. Our dad has advanced dementia and can be difficult. The other facilities where he lived could not (or would not) redirect him when he became agitated. The staff at Regency, from the ED to the floor staff are kind and compassionate and PATIENT. During the Coronavirus lockdown, they have been in frequent contact with us to update us on Dad's condition and demeanor. He is happier and calmer than he has ever been.

This place, while operating under the veneer of being an idyllic place to entrust with a loved…read moreone's care, is a jerkwater con. The directors--last name's Rochelle and Chapman are incompetent shiests. Please reconsider your options, this place is about one thing: making money. Sadly, it seems most of these facilities aren't run by truly caring, altruistic people. Think twice about this place, your loved one would not thrive. None of this is to mention the COVID-19 cases here which they don't like to talk about. I reiterate, reconsider your options. There are facilities south of town that are much better; Glenwood for example, as well as many in Chelsea with great reviews. Good luck.

nursing staff in the Vulcan suite is amazing!!! They love my hubby!! Sherritte and Keola take…read morewonderful care of him! make him laugh and he knows they care!! Makes me feel calm all day! The CNA's also give excellent care!!! Ellen Alexiou

04/14/26 Kind, Caring Staff at Aspire Physical Recovery…read moreCenter We want to thank the staff at Aspire Physical Recovery Center for the kindness and care shown to my brother Tim Elders. Donna was helpful in arranging the care plan meeting and serving as a contact person for questions, and there was also a Donna at the front desk who was very helpful. Brittany kindly called with a reminder about the meeting. Angel, Dallas, Monica, Jessica, Katherine Hunter, and Reagan Young were also kind and helpful in different ways. Rachel was especially thoughtful. She kept her word and called with an update on Tim's swallowing and speech therapy, and we appreciated that very much. She also gave my brother a stuffed snake and another stuffed animal, which meant a great deal. We also appreciated a tall gentleman in the building who kindly helped us know where to go. The bathrooms and restrooms were very clean and organized, the meals were tasty, and everyone we have dealt with at Aspire has been very nice and very helpful. Mark Elders for Tim Elders

I cannot say enough good things about the care and love they've shown my mom and dad for YEARS…read more Michelle is consistent with her business and makes sure that anything that needs to be taken care of gets done, and immediately! I highly recommend this business.

We moved my father-in-law into this facility in Dec. 2014 because we thought it seemed more cozy…read moreand less formal than the other places we checked out. It has truly been a diasaster from the beginning. First of all they promised several services that never happened. While we were being recruited we were told they would make sure he got haircuts, doctor visits, and trips to the store to buy toiletries and other necessities. None of that happened. Instead, we would get frantic calls constantly telling us we had to leave work immediately and bring him things because he needed it emergency style. They offer phone service, which we signed up for. It took over a month to get phone service working. After he was there for only 3 months they reassessed his care level. Even though his doctor reported no changes to his health they moved him from care step 0 to care step 4. They raised our monthly rate by $300 with only a week and a half notice. When we expressed surprise at this decision we were spoken to very rudely by the director. 2 weeks later, after just being assessed as a level 4, we were told that they did another assessment and he was now off the charts and must get out. We were given a 30 day notice. His health today is no different than the day he moved in. There was no rapid decline that you would expect from the jump in care levels over a 5 month period. In addition, the staff repeatedly lied to us about his needs. It was hard to tell what he really needed and how his health actually was because of the constant exaggerations. He is now at Elmcroft in Grayson Valley and has a nicer room in a nicer facility with a much more professional staff and we couldn't be happier to have him moved.

My family's recent experience with Country Cottages assisted living in Hoover, AL has been a…read morenightmare. This was my first experience with caring for a loved one and I thought that we had found the perfect place for my father. I was wrong. We've had many problems. To begin with, our contract signing very was rushed, and was completed by an employee who I never saw again after that day. There were many things that were explained incorrectly or not at all. When we were recruited, there were lots of promises made. Haircuts, doctor's visits, and trips to the store for supplies are just a few of the services that we were told that my father would receive that never or very rarely happened. I would usually receive a very demanding phone call any time Dad needed anything. I was happy to do those things, but am still very confused about what we were told. Also not explained to me was the fact that Country Cottages reserves the right to raise their rates, as much as they would like, at any time, without notice. A few months ago my father's rates were raised by over $300.00 a month, less than 2 weeks before the payment was due. Certain members of the care staff and management began to lie to us and greatly exaggerate details about his health in order to raise their rates (ridiculous, over the top exaggerations). Eventually the director used this false information to force him to move out against his wishes. This situation has caused my family much hardship. I strongly recommend that you save your time, money, and sanity and avoid this place at all costs.

Ecsept for the food it is a four star. Food is substandard. Great activities. I would recommend…read moreit to anyone except for the food. Breakfast is the best meal of the day. It is very good. The rest not good. They seem to not know how to cook Southern food. We are on lock down right now. They have done a good job of keeping Corona out. Knock on wood. Good lunches would make it four star

My mother was a resident at Town Village for six years. Unfortunately, she recently had to move to…read moreassisted living. Town Village represents to their tenant's that if they are absent from the facility for 5 days they will receive a meal credit on their billing statement. However, they have failed and refused to abide by this policy. They also bill for meal delivery services in a way that is confusing and difficult, if not impossible to dispute. It appears they care more about their bottom line than they do about their tenants. If you care about your loved one I would advise you to proceed with great caution if you are considering Town Village, Vestavia Hills. Beware of wolves in sheep's clothing.