I've been seeing Dr. Allyson for years. She's always honest, personable, kind and gives me options…read more I love that she listens and finds ways to relate to the things I share. The location is close by and the staff is always really nice and professional. From the lab team down to the intake on to the medical assistants... I've always felt so welcomed here. Also the office is always super clean and there is parking right in the front.

Just walked out of this very unprofessional establishment. Had an appointment for 10:30 a.m. on…read moreApril 28th, 2026. When making this appointment over three weeks ago I was told that they had a cancellation and if I didn't take this appointment I would have to wait until October. I arrived for my appointment at 10:15 a.m. which is fairly standard for most medical practices, and I was told that the CRNP (Dr. Allyson Gilstrap was on leave so I wasn't even going to see a doctor ) could not see me since I was not there at 10:00 a.m. To be fair, it was suggested, not mandated, to be there a half an hour early to fill out paperwork which would have taken maybe 10 minutes. But I was not made aware that if I was not there by 10:00 a.m. on the dot I would not be seen. I should have been told that. They asked me if I could come back at 3:00 p. m. That would not work for me and I said no and walked out. What is the purpose of making an appointment and arriving early just to be turned away for not being there a half an hour early!! Who does that?? I've never heard of such a thing!! And I should have been able to fill the paperwork out online like most medical practices offer now, and not this out-of-date system. I hope that the person/persons running this place rethink their policies because this clearly is not the way to treat new, potential and existing patients. Turning away a new patient for not being a half an hour early for their appointment is very suspect to say the least. I have since spoken to several people that I know in the medical profession and told them of my experience with this practice and they outright told me this is absolutely wrong.

From quality of care, to the concern for my daughter's wellbeing while seeking CARE, to efficiency…read moreof everyone in this office, this place was a horrible experience of not being heard, ignored, and gaslit. For over a year I requested phones calls to speak with my daughter's physician or to get appointments to obtain a specialist care. Getting an appointment is a joke, the nurse practitioner should not be able to see any patients due to a coldness that no one in healthcare can have. I mean hello, should be obvious. All my daughter's symptoms were ignored while she was in pain. We were able to set an appointment at a different doctors office and wow the difference. Labs were taken or drawn, a full examination was done. That's care. IMO this place needs to close and work on how to care for patients, how to treat concerns as real concerns, and just I don't know I can't think of any more horrible words to describe this St Vincent's without cussing. Sis, this ain't for us. Find someone to provide care and not just let writhe in pain for over a year. One star is mandatory but know in my heart, this is a big fat 0

I would recommend Dr. Cumagan to anyone i never had a doctor that was so compassionate and concern…read moreabout my health .I have other family members that goes to her and we just love her attitude and spirit ,although she has a lot of patients due to being such a great doctor i never had a problem with the front nor back staff I've learned you can't please everyone i give two thumbs up to Ascension St. Vincent's Hoover

On May 28th, 2026, I had two appointments at Grandview: one at the hospital at 10 AM and the second…read moreat the plaza at 2 PM. They told me to arrive at the 10 AM appointment at 9:30 to register. I was finally called to be checked in at 11:45 and called back at 12:20. I made it to my 2 PM appointment at 1:15, and the lady at the check-in desk told me my appointment was at 10 AM. I explained to her that my 10 AM appointment was at the hospital and that I had a 2 PM appointment in the plaza. She then asked if I was sure. I said I was 100% sure and showed her my wristband as proof. She then asked me if it was a hospital band. She searched around on the computer and said she did not show me as having been at the hospital that morning. I can't make this stuff up. She then told me I didn't have a 2 PM appointment scheduled. I told her I did when I called that morning to confirm the time. She told me to have a seat. At 3 PM, I went to the desk and asked her what was going on. She said, "Oh, I forgot about you." I informed her that I was not going anywhere without being seen that day, so she needed to do whatever it took to find whichever doctor it was that I needed to see. Finally, around 4:15, I was called to be checked in and called back to be seen around 4:25. The doctor doing my exam was very apologetic and explained it was a misunderstanding (it always is). I have no choice but to go to Grandview, but if you do have a choice, please choose wisely. Read the reviews.

The Worse Hospital ever they cook half done food and the staff and doctors are so unprofessional so…read moreI'm going to start a class action lawsuit against Grandview Medical Center and if anyone wants to join my Class Action Lawsuit just comment on this post so we can get everything up and going

I typically really dread going to the doctor, but this place actually made it a pleasant…read moreexperience. I had an appointment with Colleen Donohue. They were only 10 minutes late with my appointment (which I think is great for a doctors office) and the doctor herself was GREAT. She was so friendly and helpful, as were all of the nurses. Though I was a new patient, she made me feel really comfortable and I felt like I had known her for a while. If you're looking for a good family doctor I would check this place out.

I can't say enough about Dr. (Colleen) Donohue and her staff. Maybe it was because I had filled out…read moretheir paperwork beforehand (almost 16 pages, but worth it) and waited less than 5 minutes in their waiting room. I was called back by a very cheery (maybe her name was Shaniqua, although I could be wrong, and I'm sorry if I am!) called me back to the exam room. I wasn't in that room for less than 5 minutes (very unheard of in a doctors office!) before I heard a knock on the door. A young, bright, cheerful, happy woman walked into the room and introduced herself as Colleen Donohue, NOT Dr. Donohue. I immediately felt at ease. As for my exam, it's not often where one feels they're actually being listened to when speaking to a doctor. However, Colleen made me feel as if I knew her and she knew me for years and completely understood me and my needs! She was/is now my favorite doctor! Honestly, I wish I had something else to go back to her for...she's THAT GOOD!!

Yes both Dr Todd and Dr Parrish are both incredible caring & thorough doctors! Highly recommend…read moretheir office!

I took my son there for flu testing. The office is very clean. You do have to call ahead and book…read morean appointment.

I was a patient there for over 10 years. I'm sharing a message I composed for the office manager…read moreKristin regarding my care with this practice. The basics: I was told a PA was submitted on my behalf in Dec 2025. From experience, I know it takes them longer than most to do anything. They never got back to me so I reached out to them only to find out their PA person didn't do what he told me he was going to do, but they wouldn't just tell me he didn't do it, they skirted around the very direct question of did he submit it or did he not submit it. Since I'm here posting this, you already know he didn't. I would *truly* go elsewhere if you have any major health issues. There's just too much incompetence to risk it. I suffered heart failure for MONTHS before they caught it. Run. Kristin: It was a mistake asking Steve to call me. I recorded the phone call. Steve tells several versions of what happened on the call he made to me back in December because that's what happens when you are lying. When someone makes an irrefutable point, the lie has no choice but to evolve. Tell Steve if he's going to try and gaslight someone, he better make sure there isn't a recording. If you are a medical provider and you tell a patient you are doing something and you don't, then you shouldn't be a medical provider any longer. I'm going to research everything I can on the laws and ethics of what he's done and I'm going to file a complaint. You shouldn't be responsible for people's lives if you don't have the character or capability to hold such a responsibility. Follow-through is not optional in medical care. If you tell a patient you are doing something and you don't do it, there have to be reprecusions or you will continue to do it. I got the impression from some of the staff that Steve lacked the character and capability to do his job. I see why now. He's a liability. Had you just admitted that he NEVER submitted the RDI score like he told me he was going to do back in December, then I could have used the information and moved on. You decided to dance around my very pointed question and made it a whole lot worse. Lastly, if there are "documents" associated with the PA submission, then they are part of the file. Concealing or withholding them means it's an incomplete file that you are trying to pass off as complete. If I ask for that information and you don't provide it, you are withholding my file from me. No one's asking for or expecting a piece of paper with scribbled notes and doodles, supporting documentation is an entirely different animal and it's disengenuous to imply otherwise.

Been going here for a couple of years, at first it was a little rocky as we only were able to see…read morethe nurse practitioners. We were assigned Dr Hughes, who I believe I never saw her. After she left we were assigned Dr Gilstrap, then took about 6 months before I actually met her. With getting older you tend to need a little more attention, and with our new doctor you get the feeling she really is concerned with you overall health. Really after going here for 4 years the only complaint I really have is the re-authorization for 1 of my maintenance prescription. Will still continue to use this location for 2 reasons, it's close and the care we receive. .

Dr Lamberson was very pleasant and easy to deal with. Had been in Florida on disaster relief and…read morehad follow up on 2nd degree burn and heat exhaustion. Was friendly and little wait. Nice to still have great physicians close by to see and not wait hours to get treated. Thank you for working me in.

From the owner: Baptist Health Centers is a network of 43 primary-and-specialty care clinics across Central…read moreAlabama. We are here for you.

Came here on a Friday night with some breathing issues. The parking lot looked packed but when we…read morewent in there were only a couple patients. Signed in at front desk and was triaged in five minutes. They told us to go back out to waiting area, didn't even get to sit down before my name was called. We were taken back to a private room and were taken care of immediately. Everything was really fast. They listened to everything i told them. I was given chest x rays and a ct scan. Got blood cultures done and a breathing treatment and steroids. The only time I waited was when i was told i was being admitted to the hospital so i had to wait for the ambulance to show up for my free trip to the hospital. This ER admits to Medical West in Bessemer but if you don't want to go there you can tell them where you want to go. Might be an extra cost though so ask. Since i knew my main reason for going was for iv antibiotics, i wasn't too concerned. So far so good but i will write my review on the hospital once they spring me! Lol Anyway, if i had another emergency, i wouldn't hesitate to come here again. Staff were great, service was on point.

Don't even think about going. The wait time is horrible. I sat for several hours to not be seen…read more Some how they still sent a bill. Make that make sense.

Came through ER at 2:30 pm & was admitted for low BP (70/ ?). Got a room at 8am the next day. The…read morestaff had to ask me why my husband was here cause they weren't given any info. IV fell out, no pillows provided (which caused a kink in his neck). At this moment he has been here for 22 hours & not been provided food or water. No doctor has seen him. This place is an absolute disgrace. We are stuck here but I am considering taking him to another hospital. Wednesday day 3 & we still have NOT seen a doctor & even nurse staff is scarce. IV left unhooked but on a no food or fluid diet. He will be taken home today (against no doctor to order) if I still never see one

Been admitted for depression several times, love my psychiatrist, like the staff, love the people…read morewho run the classes/groups. Different groups are held pretty much all day. I do telehealth with my psychiatrist bc I live 70 miles from Birmingham. However, the last time I was there I did not like it. My psychiatrist did come to see me but he is concentrating on private practice. Was not there everyday as I was used to and was replaced by some crummy woman. A lot of the desk staff was no longer there, it was a drag. If I went as a new patient I probably wouldn't feel this way. I just don't like unexpected changes.