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    BenchMark Physical Therapy

    3.8 (4 reviews)
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    Services - BenchMark Physical Therapy

    Physical therapy

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    4 months ago

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    Lorraine S.

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    1 year ago

    This was my first time doing any type of therapy and I must say they was very respectful

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    Lorraine S.

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    1 year ago

    Do not recommend going there. they put the insurance company over the actual injured person. They will lie and give a low mmi rating

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    Lorraine S.

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    8 years ago

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    Lorraine S.

    Thank you, Bobby!

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    OrthoAlabama Spine & Sports - Front desk

    OrthoAlabama Spine & Sports

    3.3(23 reviews)
    7.9 mi

    I went to see Dr Tran today for a block on the left side of my back for the first time. I explained…read moreto him that I sat on my wallet wrong on my right buttocks and hurt it. Without me saying anything else he told me he would fix that too. I never had a doctor that cared so much about his patients. Much love to him and thanks. I hope he sees this post Greg Miller

    Dr. Mallempati: 5 stars His staff: 1 star…read more We made an appointment to see Dr. Mallempati in the Pell City location, which by the way, is not easy to find. He's only at this location one day a week, I think, and they use another doctor's office/optometrist (?) facility. There's really nothing that tells you he's there and when you're standing in line to sign in, there's a sign for a dermatology office and another for St. Clair Eye. We had to ask, "Are we in the right place?" So they took us back to a room within a few minutes - less than 30 minutes in the waiting area - and then... more waiting. We ended up waiting almost 2 hours and then finally someone came in and they admitted they totally forgot we were there. Ok, fine. They owned up to it and apologized, it's ok - we can move on from that. Dr. Mallempati was great, very thorough, and great bedside manner. He schedules an MRI and wanted us to come back after for a follow up. MRI was done and we return one week later. This time we saw him in his main location and thankfully, wait time was much better. His nurse practitioner saw us first and she was very thorough, but she interrupted us when we tried to tell her something and we had to make her listen. We saw Dr. Mallempati again, and he was great. He wanted us to schedule a nerve block which would be performed at Surgical Institute of Alabama. We immediately scheduled the nerve block for Dec 23rd, 2025 to be done at Surgical Institute, BUT they (Surgical Institute) would call us the day prior to confirm the time. No food or drink the day of the nerve block (prior to). Also, a 3 week follow up post-nerve block would be scheduled with Mallempati. December 22nd comes and by 3:30 p.m., we still had not received confirmation. We call Surgical Institute and the lady who answered the phone said, "What's your name? Oh yes, we have you down for tomorrow and they WILL be confirming this, but we're just really backed up. But you will hear something." We go to bed at 9 pm, still no word. December 23rd comes and we've taken vacation from work and are sitting here, waiting to hear. At 7:30 a.m., I call Surgical Institute and the lady who answered said rather rudely that that she had no idea what we were talking about, no appointment was scheduled for us. We repeated the story about how someone at her office said we WERE on schedule, and she kept repeating, "You need to call Mallempati's office - no one from there has ever sent us anything to do with your information." I called Tracy, Dr. Mallempati's nurse, and left a voice mail to PLEASE call us ASAP. By 9:30 a.m., we gave up hope and decided to eat/drink since obviously the nerve block wasn't happening. It's April 19th, 2026 and Tracy nor anyone else at OrthoAlabama Spine has yet to call us back. We've been completely ghosted by this facility, as if we were never there. We've told everyone we know to avoid this place - which is sad, because Dr. Mallempati is great.

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    In the waiting area

    Williams Gwen V MD Phys

    Williams Gwen V MD Phys

    1.0(1 review)
    9.8 mi

    I can't say whether Dr. Williams is any good or not. I had an 8:30 am appointment and showed up at…read more8:25 am. I see several other people show up, get called back, and even leave. At 9:20 I ask what is going on and the woman at the front desk seemed a bit confused. She said, "you're on the list" which I suppose is good but why am I sitting here one hour later? Another woman working there says my appointment is at 9:00. I said no, it's at 8:30. She tells me they have new patients come in early to make sure they fill out the paperwork. Well, I downloaded it, filled it out and gave it to them when I came in - at 8:30. No one said a word to me. Then another nurse calls my name. Fine - I start to follow her back and I ask her if the doctor is going to see me or if I'm going to have to wait - again. She says, "Oh, she's running behind. It'll be a while." Um, how do you run late one hour after your office opens? Why am I told to arrive at 8:30 only to sit for an hour with no one saying a word to me? And then when I'm called back, I'm told the doctor's running late so I'm going to have to wait - again. That was it. I left. Guess what? I work, too. I have my own business, too. My clients expect me to get projects to them when I tell them I will. Why can't doctors' offices tell you they're running an hour behind when you check in and give you the option of sitting in their office for hours - or leaving? If I treated my clients this way, I wouldn't have clients. Anyhow, I doubt they care they lost a patient but I had to write this. I'm just really tired of this crap happening to me over and over. Doctors? I get it. You have people who have emergencies. Sometimes an appointment takes longer than anticipated. But, have respect for your patients. Respect the fact that we work too. At least let us know when we arrive how long we'll be waiting and give us the option of rescheduling because some of us have our own clients waiting for us to return and take care of them. SMH

    BenchMark Physical Therapy - physicaltherapy - Updated May 2026

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