It takes too long customer service to respond and when they did they gave me the runaroun. My…read moreissues are still unresolve.

The only I started service with WOW was it is the only cable company allowed in the apartment…read morecomplex. I have been without service during different times during the year and a half that I was forced to use them. The last time was this week. I was told that there had been an outage and they had been bombarded with calls. I was without service for about a week intermittently. I called and my phone call was disconnected for two days. When I finally reached an "agent", first there was a language barrier. Secondly, I did everything that I was told to do, still no service for my TV in the bedroom. I had service on the TV in the living room, after doing everything I was instructed to do, I was put on hold and the TV in the living room stopped working. She continued to put me on hold to check different things. After one hour, she said that I needed a technician. The technician came and got my service to operate. I received a bill for $64.00. I challenged the charged because I did everything the agent told me do, and she lost the service on the TV in the living room, and the remote to the TV in the bedroom stopped working. I was told that half was a fair charge for the technician. I hung up on the "agent's supervisor" and I canceled my service that day. AMERICAN customer service was not shown to me. The agent made my situation worse, and I was told that I was responsible. Wrong Answer. I would give a -10 rating if possible.

Verizon manager CLIFF BROWN at the store on Eastchase in Montgomery, Alabama got "Christine" today…read morein front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me " It took him all of TWO SECONDS to push that button to print that bill. AND, I got my point across with not even one curse word. No wonder this store has a horrible rating. And yes I'd already tried the business customer service line... Was hung up on by the automated system 5 times before reaching what I THOUGHT was a human. Nope it was an AI BOT that could understand me. Southern drawl I guess. It hung up on me too after I asked for a supervisor, because I guess AI BOTS don't have supervisors. #lostSouthernGraceandCharm

When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.

I am a customer of Verizon, and I went in the store on Ann Street a few months ago to pay my bill…read more I walked in and there were employees just standing around laughing and talking and no one came up to me and asked if they could help me at all. After several minutes i finally asked if there was someone who would help me and they finally did. The guy that helped was nice and helpful, but to me it's bad manners not to ask a customer when they first walk in the store if they can help. After all, if it wasn't for the customers employees would have no job. Just a word of advice, be nice to your customers please and appreciate them and we'll keep doing business with you. Thank you!

I have traveled to many states and when I have phone issues or questions about my service with…read moreVerizon. I can walk into any store and there always happy to help me, even if it's something simple that I could do on line. Today I wasn't shown the Verizon customer service that I received in the other 35 states. The security guard showed better customer service than the lead solution specialist there. Pretty much had an attitude of (what you want).

I would like to commend Jay, our customer servicerepresentative/sales representativ at this…read morelocation. This young lady was extremely courteou, knowledgeable and went well above and beyond in assisting me with setting up and transporting information to the new phone. I can't thank her enough for! Thank you Jay for a wonderful experience!

This is by far the worst Verizon I have ever been to. Brittany-- sales rep; lied straight to my…read moreface and told me that the store will not allow trade-in phones to be dropped off in store. Well I did a little research and it turns out that you can in fact drop off all trade-in's to "Verizon Company Stores," and I'm certain that this is a qualified location. A garbage apology was given but that wasn't good enough due to the fact lies were told and other coworker's who are also aware of the policies just stood and didn't hesitate to correct Brittany in her wrongfulness. I am highly disappointed with the service of Brittany and I can not believe that she has insulated my intelligence as well as the intelligence of Tisha's -Verizon Support/ Texas; and because of that I will not return to this location