Attention to detail and great customer service. My BRAND NEW X5 got side swiped and a friend…read morerecommended I take it here because these guys are the best. I agree! My car looks like it did when I bought it and I feel like Mark had my best interests in mind when dealing with the insurance guys. Plus he stands behind the work. So pleased with the end result and the communication throughout the process. I hope I never have to use them again, but will if needed. Thanks Mark and all the people that put my car back together.

The best people in the business. Mark and Robert have taken care of me in the past, and I wouldn't…read morego anywhere else. The work they do on anyone's vehicle is top of the line. I've sent people there in the past and they always are thrilled when they get their vehicle back. THE BEST IN THE BUSINESS!. Isn't that what we all look for? I honestly do not do many reviews. Never have, but when you find the right business that excels at their job, and love what they do, you know you have the right place

We had a little accident with the car. The passenger back quarter panel got scratched pretty good…read moreand the insurance company suggested for me to take my vehicle here. I read about Briggs and there were some good reviews and not so good reviews but I can say they did a great job on repairing that panel. I was kind of skeptical with some details that were in the initial assessment of damages going through along with some of the comments I read, but they did not disappoint. The car looks just like it did prior to the accident so I would say the money that was paid for the repair was well worth it.

We've been loyal customers of Briggs Collision in Concord, NC literally for years now, but sadly,…read morethat relationship ends now. We brought our vehicle in for repairs after being rear-ended, only to have it returned with a broken front windshield--damage that was not present when we dropped it off. We have documented proof that the windshield was intact before the repair work began. Despite clear evidence that the damage occurred while the car was in their possession, Briggs Collision has refused to take responsibility or make things right. The lack of honesty and accountability is incredibly disappointing, especially from a business we trusted for so long. It's disheartening to be treated this way after years of loyal patronage. We expected integrity and professionalism, but instead, we're left dealing with damage that should have been owned and handled by them. We can no longer recommend Briggs Collision and will be taking our business elsewhere!

I went to request a fix for my damaged front end on a 2013 Silverado. They have been nothing but…read moreprofessional in their interaction with me. They contacted me to let me know when they started on my truck and they have contacted me to give me a projected time they should be finished. I am nothing but pleased with their professionalism and customer service.

True five star service. Getting rear ended (in the rain) was a pain. Hearing that I had to trek…read moredown Independence Blvd from the university area for an estimate and repair didn't have me very excited either. The team at Folger were gracious, helpful and polite at all times. First off, after a quick inspection, Enterprise scooped us up in our rental car for the duration of the repair. I know, I know this is part of the insurance company's program not Folger but they made the call for us and handled the bulk of the details. I signed up to receive text updates on the repair. These came often enough to be helpful and infrequent enough I didn't want to type UNSUBSCRIBE. Our car was ready at the exact time and day they promised and check-out took less than five minutes. The best part, is that while we had an external repair the car was cleaned inside from top to bottom. This process could have been horrible but it was a turnkey as- well the push button start on my Prius.

I was really shaken up by being rear ended at an intersection. Immediately took my vehicle to…read moreFolger automotive right by Williams Subaru. Mike and his team were so calm and reassuring and took great care of me and my vehicle. They made sure that my vehicle was repaired strongly and securely and they take an enormous amount of pride in the professional work that they do, they should. I am extremely happy with the work that they did.

Lexus referred me to Manpower for a comprehensive claim on my vehicle. I had a hole in the roof…read morealong with several deep dents from a hickory nut tree.. bizarre! Tim and his team went above and beyond when repairing my vehicle. My car came back looking better than when I bought it! Tim takes time to explain process and what he and his team will accomplish with your vehicle. I will definitely be returning to Manpower for any future vehicle needs. :) PS. Manpower also details vehicles! I will be using this service as well!

Tim Tran and the guys at Manpower Collision always do a great job. Tim was able to assist me in…read morehandling the insurance adjusters so that was one less thing I had to worry about. The work was spot on and it was ready when promised. Great work guys !!!

Brian and Debbie at Pack Brothers have taken excellent care of my family. We recently were involved…read morein a collision that was the other drivers fault. They helped us navigate the process including the Insurance Company. Even though they didn't need to fix my vehicle this time they do excellent work. But the real win is the customer service and support. Thank you Brian and Debbie.

I have had 6 vehicles repaired at Pack Bros over the past 30…read moreyears and was completely satisfied with all aspects of the process . They handed nearly all communication with the insurance companies while keeping me informed as well . Every vehicle was repaired to my satisfaction minus the two that were deemed a total loss . Although I have only had them repairs vehicles That were insurance claims their estimates were competitive with any other Auto Body Shops that i had received estimates from .

The best in Charlotte! Great work with fair pricing is the name of their game and they play the…read moregame well. Shoot, maybe they invented the game. I came here on a recommendation from the owner of H&H Automotive, another great business, so I knew I was going to be treated well. I wasn't steered wrong. I needed a new door handle installed for my Yukon. I'm thinking it's going to cost $500. I don't know anything about auto body repairs. But I was invoiced for less than half of that. And the work was completed in a few hours. I might break something on one of my cars just to deal with them again lol. Ask for Andrew...

Editing to address the comment from the shop: It's not about mistakenly thinking the vehicle could…read morebe repaired; this is about the customer service received and no accountability from the business, plus extra damage done to my car. Frame damage was very obvious, especially to an expert, in the photos. And still, Mason, who was supposed to see this through, hasn't addressed me. In short, this shop may be sufficient for those referred through insurance or with minor cosmetic repairs, but the treatment I got as an out of pocket paying customer truly sucked, for lack of a better word. In short, the owner, Mason, brushed me off, and his techs will only work on cars they deem worthy. Don't blindly believe the hype on the good reviews. I have an older model vehicle that was badly damaged and couldn't be inspected in person. Despite this, the owner agreed to create an estimate from photos he requested and even said he would begin ordering parts. He was confident his shop could take care of the work. Just a few days later, he became unresponsive, ignoring several emails from me. I finally called, and he was still adamant that the work could be done and to just have the car towed in at "any time that is convenient for you" which happened to be on a Friday. When I called to check that the car had arrived, he was "working on the paperwork." On Monday when I went by to finalize things and sign the paperwork, I found out that, at some point, he'd decided the car was irreparable but failed to reach out to share this information with me. There were ample opportunities along the way to let me know this. By the way, Mason was too busy discussing classic cars with a couple of other customers to be bothered to even acknowledge me at any point in time, even though I was told he was the one in charge of my specific case. After being ignored for a good 20 minutes, another tech explained that there was nothing they could do for the vehicle. I asked how soon I needed to remove it from their yard, the answer was an apathetic "soon," as if I was the nuisance, even though the shop agreed to this. As supposed experts in this field, they should have had an inkling these parts would not be easy to find, first-hand, since they don't use salvaged parts (which I didn't learn until after the fact). Ultimately, I ended up having to tow the car back home on my own dime. To add insult, there's now damage to the back bumper which was fine before it went to their overcrowded lot.

I think I annoyed this business a lot because I needed my van back but they were very patient and…read morewere upfront about all services and fees.

Tommy's is the best Clover/Lake Wylie has to offer for automotive services. Owned by a long time…read morelocal, he does it the right way. I went in with a check engine light. He and his staff evaluated and fixed the problem. 2 weeks later the light popped back on. I brought it back in and they took a look and noticed a loose wire that was probably caused when they were cleaning the throttle block. I picked up the car and he said it was no charge. That is the type of business that is being run there. I will say this. If you are in a hurry, let them know. Be up front with them. They work to get it right, the don't work for speed and while that may bother some, I consider quality vs quantity to be very refreshing.