Absolutely not...if you want your day to be perfect do not use this shop. Dresses came in the wrong color and still needed to be tailored no time to order new dresses . They took our measurements and the dresses do not fit. It's more than a hem they downright don't fit. Not happy at all!!! read more

I went to Bridals by Sandra because a few friends had recommended them to me. I had two dresses by Mori Lee and two dresses by Maggie Sottero that I wanted to try on... they didn't have any of them or anything close to it. If this is the best selection in the Lehigh Valley, I would suggest traveling elsewhere. I felt my sales associate was pushy and more concerned with making a commission than finding the perfect dress for me. Overall, this was not a good experience. I would stay away. read more

I think It's awful when you cannot return a dress when you change your mind! I just asked for simple store credit for the mother of the bride dress I was sold in size 12and I'm a 6. We can take it in they said. It even had a hole on the side. I would not recommend getting anything at this store. They make you sign a paper right off that it can't be refunded. I get that, but store credit is a no. Dear Sandra's, your already got your money. She claimed it was like buying a bathing suit! What???You can return bathing suits. I only had it for 3 weeks and you knew the wedding date. There are much much better places to go. The front desk person is very rude. I saw her do it when I was there and to me on the phone. STAY AWAY. read more

No. If I could leave zero stars I would. I called on Monday and got a constant run around and finally today I talked to the owner. I'm out of town. I went all the way there for this dress because the bride lived there. I personally would have chose some place else, anywhere else. I get the dress and the dress is horrible! The dress was way too big! I got my measurements there at the store. Why did they ask me where I got my measurements done when it's on the receipt that's right in front of you??!!! The owner is terrible and a liar. She's reading me the measurements and the measurements on my receipt differs. Next she tells me the size that I should have chosen and I told her the size the worker there said I should she get and she quickly tried to take back what she said and agree with the coworker. Besides getting the wrong size, they refused to let me send pictures of the dress. Why would I lie about the dress??? They told me I would have to pay for a full day alterations which is basically more than the dress is worth! They clearly don't know the basics of clothes design. They shouldn't be in business at all! I could have gone to Nordstrom and got a better dress, better service, and alterations done for close to free. They are a joke! read more

I had 2 AWFUL experiences here. When looking for my own wedding dress in 2017 the service and prices were awful (that hasn't changed). The owner treats her workers terribly and the workers aren't helpful what-so-ever. I had to buy a brides maid dress there 2 years later and the girl did a TERRIBLE job measuring me for a size and she was not helpful when I asked her advice. My dress was TOO SMALL and of course they don't care about that after I paid $200 upfront. Wish I could give them less than 1 star. Save yourself the trip and money.... read more

Every experience I have had with this salon has been negative with rude and unhelpful employees. First when I called to inquire about a specific dress and the price, next when I came in to view dresses for my bridesmaids, and last when one of my bridesmaids actually called me in the middle of her appointment because she was so upset at how rude and unhelpful the staff was. Luckily myself and my 5 bridesmaids decided to take our business elsewhere. read more

The best dress selection in the Lehigh Valley. Staff is knowledgable and friendly, unlike other stores. You get your own private room to try on things and individualized service. The staff is extremely detail oriented, and listens to what you like. I bought my wedding dress there and had a super experience. read more

I've been to Sandra's twice for wedding dress shopping, once for my sister and once for my sister-in-law and both trips ended in tears (and not the good kind). First off, they have young girls who look like they stepped out of Joyce Leslie's and have no idea what they are doing. In both experiences, the so called 'bridal consultants' did not understand what the styles were that the brides were describing. My sister even had PICTURES and the consultant still brought out dresses that were not even close to the pictures. Second, they pretty woman'ed my sister-in-law. When she explained her budget they told her not once but twice to go to their sister store because they'd have dresses in her budget. And the best part is their gowns at Sandra's are out dated and over priced. Not worth the time. Their so called 'specialty' of picking the dresses out for you is no specialty considering these young girls don't know someone's style better. They are not friendly either. Skip this place, the only good dresses they have in the store are the rotating two they put in the window. Oh P.S. The kiffles they have are pretty good, go in just for those. read more

What a scam !!! You get measured 3 sizes larger than your size ( by supposedly the experts that keep saying you can alway take in if too large - but 3 sizes too large RIDICULOUS!!) , you get charge more because now is a larger size. When the dress finally arrives months later is too late to reorder the right size. So what do the do, they NEVER admit they measure you wrong for starters then they try to blame you into you sign the order form and that was the size was going to be order so you can NOT return it. They did sent it out at No charge to be recut to the size should had been from the beginning but it never looks the same and to top it after all the aggravations the charge us to take in bust and hem!!!! All we wanted was a Sorry we made a mistake and we will make it perfect at NO CHARGE!!!!! read more

My mom got her wedding gown over 30 years ago from Sandra's and I wanted to get mine there as well. When I made my appointment I told them the designer and the style I was looking for. My read more

Bridals by Sandra is a fantastic place to go for any bridal needs. I went to try on dresses and was paired with Angela. She was extremely knowledgeable and very sweet. She asked all the right questions and pulled the perfect dresses for me. I am so thrilled with the one I purchased! I would not have selected this particular gown myself, but Angela knows what she's doing! It is perfect and exactly what I didn't know I wanted! Also, while trying on dresses, the owners daughter Susan, popped in to introduce herself and compliment me and the style dress I was wearing. She was so kind and gave me some helpful advice on what dress would pair well with my venue, just like Angela helped with earlier. I would recommend this boutique to anyone who is getting married. Wonderful and knowledgeable staff and a wonderful selection of gorgeous gowns! read more

Hi I recently went through Sandras for my wedding dress, what a experience. Let's start of with finding the right dress was perfect it was simple and same for my bridesmaids as well. Once I picked my dress and returned for the fittings it felt congested there which do mind it was beginning for the pandemic and a lot of unknowns where there and brides were scrambling to figure out their wedding just like me. I can completely understand everyone. Going back to do my fitting felt like they didn't want anything more with me because they sold me the dress and didn't care after that and it was really devastating because if I could have foreseen this I would have turned away before but it was a recommendation from my venue. So I continued, I took my mom the next time because the time before I had no help getting my dress on. no help with anything just put my dress in the room and walked out. I can say my seem-tress was amazing. I have complaints about her she did great. I did postpone my wedding and finished out my fittings which by the way fittings and everything I needed fir my dress doubled the cost of my dress. They asked me to pick my dress up the Wednesday before the wedding I said I wish to pick it up on my way through for rehearsal since I live almost 2 hours away. They said that would be fine and I sent my sister aka my MOH over to get it because I was running late for rehearsal well, she was there for over an hour while they looked for my dress. THEY LOST MY DRESS. I can't express how upset I was and how devastate I was when they couldn't find my dress, THE BRIDES DRESS, The day before the wedding. I never got an apology for this or anything just continued to go on. Im still not sure if my dress was my dress because of the situation. If I'd have to say any suggestions get your dress and take else where for alterations and run! read more

I wish I could say a ton of nice things about Sandra's because it has been around forever....But, the prices are a little high, the staff is nice, but I don't like not being able to look through the wedding gowns. They have that old fashioned rule where they bring out to you. Maybe it has since changed, my wedding was a few years ago. read more

Great experience all around. Stacy was super helpful and pulled amazing dresses for me to try on. Can't say enough good things, would absolutely recommend. read more

The entire experience from start to finish was quite honestly a joke. I would give a 0 if I could. I had called days prior to my appointment to see if they had a specific collection in stock, because it shows online that they claim to have it, they said "yes, we have the wilderly line." I arrived and I told them I was excited to try on the wilderly line and they danced around the fact that they didn't actually have it. They brought out old atrocious gown one after the next. Each dress they brought was worse than the last. The girl helping me seemed sad, and tired which didn't exactly make for an exciting time for me, which it should be. Near the end of my awful time there the owner/manager Susan came in to my room and talked so fast and so much because she was dancing around the fact that they again didn't have what they claimed they had. I just wanted to get out of my dress and she wouldn't leave the suite so I could undress and leave. Has no sense of social queues. The only reason I booked my appointment here was to try on this collection. Susan is unprofessional, the lighting in this place will make you feel so far from pretty, the dresses are dated and lack any sense of fresh bride vibes, oh and they keep the door to the back room wide open so all of the other girls working kept looking in to my suite as I was dressing/undressing. Talk about unprofessional. Shouldn't there be a curtain, some privacy? Yes, the answer is yes. Save yourself the time and energy. There are far better places in the area that you can spend your time and money and be treated like the special bride that you are read more

Very disorganized establishment. I scheduled an appointment to have my bridesmaid dress fitted. I did not buy this particular dress there and neither did the bride. I made this known to the receptionist when I scheduled the appointment and I was told it was not a problem. When I arrived I was told they would not tailor my dress because of insurance purposes. This I understand but why schedule my appointment in the first place? The owner then came and told me they would not do my dress which I was fine with but I got no apology for wasting my time, was treated as if the mistake was my fault, and overall the owner was pretentious and passive aggressive. I have bought many of dresses from Sandra's (prom and wedding) I don't think I will ever return due to this unfortunate behavior. read more

so much better than any other Bridal shop I have been too. Personal attention and a really wide selection. The staff knows their stuff. They can get almost any dress in that you bring in a picture of. Go to David's or any of those other cheesy places, you'll get the same treatment there as you would at the Gap or any other retail store. read more

I went up for a Mori Lee trunk show but I ended up purchasing a Maggie Sottero gown. The sales girl who wasn't particularly knowledgeable about their stock, was chewing gum and was quite unprofessional. She insisted on measuring me over my thick winter sweater and jeans. She told me I was a size 8. I am usually a 4. She insisted on ordering me an 8 (presumably so I would have to have my alterations done in store). I was on my own (my family all live overseas) so I felt pushed into ordering a dress I knew was way too big for me. When the dress came in, I was called and arranged a collection time. I drove 2 hours to collect the dress and they were closed at the arranged time so I drove another 2 hours home, without my dress - I was pretty upset to say the least. They did FedEx the dress to me, but only just in time for my first fitting. They forgot the shoulder strap so that arrived weeks later separately. When I put the dress on and laced it up as tightly as it would go, it fell off me - it was that big. I ended up spending $600 at my local seamstress to get the dress altered down to a size 4. I'm glad there was enough time to make the alterations; I went in for 6 fittings in the end to size it down. Maybe I was just unlucky with an inexperienced sales girl who didn't know how to measure, but given this was the most expensive dress I will probably ever purchase, I wasn't made to feel at all special or like a bride. I wish I could go back and re-live my wedding gown purchase experience at a different boutique. It was nothing like I dreamed about and I'm just trying to forget about it because thinking back just makes me really sad - not what you want. I definitely would NOT recommend Bridals by Sandra. read more

I would never do business there again! Such rude people working there, and they really do not care about the brides at all. I bought my dress, which was my first mistake, then bridesmaid dress. I live across the country and trying to get anything done at their shop is like dealing with people from the 1920's. No computer system that notes can be made in so I don't have to say the same thing a thousand times to each rude person that picks up the phone. They do not even have a voice mail set up so if you call off hours with an issue. The biggest kicker for me is that I constantly get hung up on when I call there with any sort of problem that I need help with!!! Very unprofessional and wouldn't want any bride to go there and have the same headaches as I have. This has hands down been the most difficult part of wedding planning from across the country, and that is saying a lot!! read more

Awful place. Rude to every individual I know who has gone there. They do not know the first thing about customer service. Hopefully they go out of business read more

I had ordered a bridesmaid's dress from Bridals by Sandra for a friend's wedding. Since I live far from their location (like many other members of the bridal party) I called my measurements in to the store. When I received my dress it was easily 2-3 sizes too large for me, and no point on the dress fit at all to my body. I called the store to complain and I was quickly told that I must have measured myself wrong. I am in the clothing industry and clearly know how to measure myself, so I assured them that this was not the case. The only compromise that was offered was for me to come into the store (2 hours away from me mind you) and they would measure me to see if I measured right. At this point, clearly this was a moot point, seeing as I had a dress in hand that was the wrong size. They said if I had indeed measured myself right, they would alter the dress for me, but I would still need to pay for alterations. I told them this was ridiculous, as I'm not driving 4 hours there and back, dropping off the dress, paying for alterations, and then driving 4 hours round trip a week later to pick up the dress. This was the only option given. I asked for compensation for their error since the estimated alterations were $150 from my local tailor and they refused. My tailor ended up having to take apart every seam of the dress and reconstruct the dress. Interestingly enough, the other members of the bridal party that had called in their measurements also received dresses that were incredibly too big for them. The only one whose dress fit was the one member that lived close and physically went in to be measured. The customer service here is terrible. I would not recommend. read more

Nice store, with the WORST customer service I have ever experienced!!!! Most of the employees are pleasant, however the owner SUSAN is very rude and un-accommodating. During this time, as a bride, is very important in ones life and your level of emotions run high. Well they know that and utilize it there favor and milk you for all your worth. Make sure NEVER to put a "deposit" or "money down" to hold anything because you with NEVER get it back, its like washing money down the drain. Don't forget its a business and they are there to make money and don't care about your life's important milestones and feelings in the end. They always run behind and rush you through your appointment. Prices are very inflated! Don't waste your time. Shop around!!! Look elsewhere, stay away from here! Susan should learn better customer service and manners to her customers. read more

Rude staff! I was looking for a flower girl dress for my daughter. The women lied and told me on the phone they had 3 racks of dresses to choose from. I get to the store and they only have 2 tacks. Then I find a dress and the women tells me they cant order my daughters size. Then proceeded to tell me I should have waited till the last minute to buy a dress. Hire competent people with some customer service skills! We will be ordering the flower girl dress online from nordstroms.com. read more

I had a terrible experience with this dress shop. I called the night before to make an appointment to get measured for a bridesmaid dress. I was told by the woman I spoke to over the phone that is a service the shop provides. Before hanging up I confirmed that I wouldn't not be purchasing the dress there but only getting measurements I need for a family member's wedding. Upon arrival, the woman at the front desk told me this is not a service Bridals by Sandra offers. I drove 45 minutes to get to the shop and was heavily disappointed when told this. The woman at the front desk stated she would go back and ask someone in the back about the stores policy to confirm she was right. The woman came back a few minutes later and stated she was not able to fulfill my request even after I offered to pay for measurements. She gave me a suggestion to call David's Bridal or another dress shop to get measurements and told me she would have a chat with the woman who made my reservation. Very disappointing experience read more

For our wedding, we decided to rent tuxedos from Bridal's By Sandra since it is were we purchased the wedding dress. We would soon come to regret this decision. There were only three tuxes needed, and you would assume with such a small party, there would be less room for mistake. Unfortunately, the best man, despite being measured, received not one article of clothing of proper size. (He was measured again when trying on the tuxedo and all measurements were the same as the initial. They just gave him all the wrong sizes). When he left and attempted to put on the tux the day of the wedding, he was surprise to find they had misplaced the cuff-links, suspenders, and tie. He was also shocked to find the sole of one of the shoes peeled off the bottom when taking one step. The groomsman needed pants as they were about 4-5 inches too short, and almost did not receive the alterations, because on pick-up they had placed the wrong name on the articles. The groom also needed alterations as well as a whole new vest due to his vest and jacket not fitting. Thankfully, the new vest was ready (albeit a bit too large this time), but he had to wait as they had neglected to make alterations to the jacket. He also walked into the tuxedo area to find his tuxedo that he had tried on was exactly in the same place he left it. (The consultant had asked for him to leave everything draped over the chair back and she would hang them up.) Luckily he had the presence of mind to stick the shirt and jacket on a hanger, otherwise they would have still been over a chair with his pants sporting a few new wrinkles. The consultants hardly apologized and when we informed them of the fact that we had been having so many problems, the outwardly ignored the remark. It would be in everyone's best interest to never trust Bridal's by Sandra with your special day. read more

I called ahead to ask the store if they had plus size samples for me to try on at the store. They assured me that they did so I made an appointment. When I arrived they had three dresses for me to try on. Then they told me they made a mistake and actually could not get the dress in my size. However, if I wanted to pay a deposit I could pick a dress from a catalog and they would order ONE dress for me to try on, but if I didn't like it I would lose my deposit. If they cannot accommodate brides larger than a size 10 that's fine, but when I call ahead please do not tell me you have dresses there in my size that you don't and waste my time. read more

WORST experience of my life. I was there this past weekend to try on wedding dresses and left in tears because I was basically told to go to their sister store because I couldn't afford their dresses. Well let me just say Bridals by Sandra that I could and can afford any dress however, spending that kind of money for one day is not practical. I gave you a reasonable budget and was basically laughed at. I cannot believe you treat people this way! You not only made me feel like a I was poor you made me wait for over 30 minutes after my scheduled appointment while the consultant that was assigned to me walked around the store looking like a deer in headlights. You need to learn business ethics and hire people who actually care. Just because you own a bridal store doesn't make you God and you should be ashamed of yourself and for hiring ignorance. I will definitely be spreading the word of how horrible your store is. Over priced outdated dresses! read more

Don't even bother with this store. Terrible service, snotty managers, and poor lighting. If I could give a rating of zero stars, I would.

I went to Sandra's a few years ago. I had a destination wedding and was looking for a wedding dress, but not a heavy one. I'm a size 12/14. Also, I went by myself because my maid of honor lives out of state, and my mother isn't in the picture. I went in, and after a long time a middle aged woman with dark hair came up and asked if she could help me. I clearly informed her what I was looking for. She started pulling bridesmaid dresses. After a bit I tried on two dresses. There was no help offered. I asked if she could help me locate more dresses. She looked me up and down and asked why I was here alone. Further, shouldn't my mother have come with me to help decide? This wasn't her job. Furthermore, she informed me they don't have much in my large size. I left, got in my car and cried. I was humiliated. Thank you Sandra's for the most horrifying experience. I gave it two stars because I got Spanx there in a pinch at the last minute and it got me out of a jam. read more

This is the fourth bridal shop that I've been to, and it was hands down the best one. Angela worked with me, and she was absolutely wonderful. I live in Virginia, but my grandma is in Pennsylvania, so we went to Sandra's so she could see my try on some dresses and also so I could try on my mom's wedding dress. My wedding isn't until October 2016, so I had no real intention of buying a dress that day. But Angela sat down with me, asked me what styles I liked and what I didn't like so she could get a feel for what I would want. She brought several dresses, that fit my criteria, and they were all gorgeous but I didn't fall in love with any of them. But then she brought out a beautiful Pronovias gown. I had never even heard of the designer. I tried it on, and it was perfect! It wasn't the dress that I thought I would have ended up with, but it fit so well and it had all the features that I was looking for. I wasn't a big fan of the "poofiness," but she explained how easy it would be to take some or all of that out. After trying on a few more dresses, I knew that was THE ONE. They paired is with a gorgeous cathedral length veil and that was that! I bought the dress and the veil. She even brought out a navy bridesmaid dress for my sister to try on and a bouquet of silk flowers in coral/peach tones so I could see the dress with my colors. It was a great experience. The shop itself is very nice. You get your own private dressing room with plenty of seating for whoever you bring with you. You don't get to look through the dresses, but I actually liked that. I wasn't overwhelmed with the number of dresses, and they only brought in 3 at a time. The staff was professional and very accommodating to my 89-year-old grandmother with a walker. I would recommend this shop to every bride looking in the area. read more

My daughter had to get a dress to be a bridesmaid and we were directed here by the out-of-town bride because they carried the dress. When we went the woman who helped us was irritable. There was only one dress in the entire place that was what we needed but it was in the children's section even though my daughter was a young lady now a size 2 to 4 woman's. My daughter slid it on in the dressing room just to take a look and without saying anything the saleswoman roughly zipped it up on my child where my kid couldn't even fully expand her rib cage and her chest was completely compressed yet insisted that this was the dress we should take because it was fine. ??? I looked closer and the dress was a size Childs 10 or so and I was incredulous because it was a couple hundred dollars. When I told saleswoman I'm not taking it the saleswoman got very upset and we just left and ordered it online - what a mess I'll never go back read more

Go somewhere else!!!!! I usually do not leave bad reviews but getting bridesmaids dresses here has been an absolute disaster! They sized all of our dresses wrong and I now have to pay hundreds of dollars elsewhere to get my dress fixed because of their mistakes. We were also faced with terrible service, multiple times. When any of us called questioning where our dresses were or an estimated delivery date would be we were given rude elusive answers. They then tried to charge an absurd amount to have the dresses shipped to the bridesmaids that live out of state, which we were in no way informed of when purchasing the dresses 4 months prior. While dealing with the owner over the phone, and being told our sizing looked "off"when she looked at the paper work, she's suggested some girls could try JENNY CRAIG!!!!! I must have forgot I was calling for weight loss advice? Any way save yourself the stress, money, phone calls, frustration and anger and do not use this store. read more

I didn't use bridals by sandra for my wedding, thank Goodness! My mom went in to look for a MOB dress not too long ago and was not pleased. She's going to chemo treatments so it was hard enough for her to go out and shop. The staff was unfriendly and rushed her. Also, shop is quite small and not easy to navigate without bumping into other people. read more

Beautiful dresses however service was poor and they will try to talk you into any gown to get your money even if its not flattering and almost all the consultants look like they are in high school!! Got my bridesmaids dresses there and ordered sangria...a month after ordering they called me to say they showed me the wrong swatches and that the dress we ordered came in Merlot which they told me was exactly the same. When the dresses came in they were a totally different color than the color we wanted and u ended up having to change all my flowers two weeks out from our wedding day! Very unorganized company it seems!!!! read more

I had a wonderful experience at bridals by Sandra! My consultant was AMAZING. You get one-on-one time with the consultant.. the rooms are beautiful! I was searching for my wedding gown for 2 months before I went to check out this place and I really wish I would've stopped there first. I found the perfect wedding gown and they made my dress shopping experience so much better! Thank you Bridals by Sandra!!! read more

Turned off by this shop when they informed me that I would be better off going to a costume shop for my wedding dress...after looking for a T-length circle skirt. read more

I've had multiple experiences ordering through Sandra's (once as a bridesmaid and another as a bride) and had very different experiences. As a bridesmaid in my sister's wedding, Sandra's was great - dresses were ordered easily, no problems and we had a great experience. For my own wedding, it was a different story. To start, my dress came in much later than it was expected to and when I would call the store I would get a different answer from people each time I called which was incredibly frustrating. When it came to my bridesmaids, my matron of honor was expecting a child and one of my bridesmaids was not local. My matron of honor decided to wait until much closer to the wedding to order her dress so she could be accurately sized for her growing belly but the rest of the dresses were to be ordered immediately for the remainder of the bridesmaids. Additionally, the bridesmaid who lives out of state was assured that when he dress arrived she would be called for a forwarding address and shipped the dress. After months of no word about the dresses coming in, I called only to find out Sandra's had never ordered the dresses. Finally the dress orders were made and upon finding out that the rest of the dresses had come in, my out of state bridesmaid called Sandra's to find out they had forwarded her dress along to the wrong address, so basically her dress was missing, and refused to take responsibility for it. Luckily, she was able to retrieve the dress from her former address. Additionally, on multiple occasions when Bridal's by Sandra were called to address some of these problems we were met with attitude and poor customer service from employees. It is quite a shame because of the positive experience my sister and her bridal party had and the complete opposite experience that I had. While my wedding dress was gorgeous and everything I had dreamed, I would have much preferred to order it from another boutique who cares about the customer service factor of the bridal experience. read more

STAY AWAY!! The selection is poor. The prices are high. The salespeople are pushy. Susan, the manager, is the biggest salesman you could ever meet. She will tell you any fabricated lie just to sell you a dress. I think they would get the award for the worst bridal salon ever! read more

I visited Bridals by Sandra recently with my future daughter-in-law while she was visiting from Alabama. The girl helping us was very nice and after a few tries, my daughter-in-law fell in love with a dress! That's when the experience started to change a little. The sales girl left the room to check how long it would take to get the dress (a concern because the wedding is only a few months away) and when she returned, she said if we wanted the dress, we'd have to order it within the next ten minutes to guarantee delivery by early September...AND if we waited even ONE DAY, the delivery date would be at least a week later. My daughter-in-laws mother lives in Alabama and we really wanted to show her photos and talk to her before we committed to buying the dress...so we left the shop, and after talking with the brides mom later that evening, we called Sandra's and told them we'd be in the next day to buy the dress. We met with the buyer when we went in to have measurements taken. She informed us that the delivery date was now the middle of September, the dress is coming from Utah, there was no chance to pay a little extra to get it faster and we may want to check a bridal shop in the Alabama area for the dress. Guess they didn't want the sale! So...once again, we left without a dress. By the time we got back in the car, my future daughter-in-law found a bridal shop in Alabama that carried the dress, they checked with the manufacturer and were told the dress would ship from New York and they'd have it by the middle of August. WOW! Why couldn't Sandra's do that? Oh well...we did have a nice experience trying on the dresses, but the rest...not so great. The buyer we dealt with was not very pleasant. I hope she was having a bad day, otherwise she needs to work on her customer service skills. I told this story to a friend of mine who bought a dress about six weeks ago at Sandra's for her own daughters wedding. She told me they said the same thing to her...order the dress within the hour to guarantee delivery in September. So they did. Guess what...they just got a call that the dress is in! Is that what Sandra's does with every bride? Scare them into thinking they have to order immediately if they want the dress. Shame on you, Bridals by Sandra! read more

Bought my wedding gown from Sandra's and regretted it ever since. Every time I went in there they made me feel like I was a burden to them. I can deal with their crappy attitudes but what I couldn't deal with was the giant stains I found on my dress after it was "steamed" or the bad alteration job. They took my measurements while I had a 3.5" heel on and when I went to try it on after the alterations, it was about 3" too short. I tried it on without any shoes and the dress barely hit the floor. I had to get flats instead of the heels I picked out because it was cutting too close to my wedding day to get it altered again. On top of that, when I went to pick up my dress after it was "steamed" (I'm pretty sure they didn't steam it because it had wrinkles and looked exactly the way I left it), I discovered two large stains on the bottom of the dress. It looked like oil stains or some other discoloration. Thankfully, I was able to get my dress steamed (for real this time) and they were able to get the stains out in time for my wedding. If you do go to Sandra's, I would ask for Lisa. She was the only nice person I encountered and she was more than helpful when I was picking out my dress. read more