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    Bridal Center

    3.0 (6 reviews)
    Closed 10:00 am - 6:00 pm

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    Frankie Jane Couture Bridal - The dress I got

    Frankie Jane Couture Bridal

    3.0(2 reviews)
    3.1 mi

    My daughter and I, plus her crew, had an amazing time at Frankie Jane. What a beautiful shop and…read morethe owners, mother and daughter, Holly and Tatum, are lovely and so helpful. We never thought we would find such a great store in Utah. Before our appointment, we thought we would end up someplace near our hometown near San Francisco but every dress they suggested for my daughter was beautiful and looked great on her. They definitely listened and understood how my daughter wanted to look and feel on her wedding day. We are thrilled that we did not have to go anywhere else. I highly recommend this shop and don't think there is a better place in Utah and beyond for wedding dresses. The experience looking for a dress should be fun and joyful and the owners, Holly and Tatum, made it that way for us.

    I am extremely disappointed with this experience of buying my wedding dress here, especially…read moreconsidering the cost. This situation has been eating me alive since I left the shop with my dress! I spent around $5,000 on the dress (not including additional fees for expedited shipping), and unfortunately, the final product looked NOTHING like what I originally ordered. Didn't fit me at all. I had been under the impression the entire first appointment that this dress would fit perfectly and was being made to my size, and would need very minimal adjustments. Then I was informed later by Tatum herself that they ordered dresses in "a standard size". We requested a very small neckline adjustment (about 0.5-1 inch higher), but when the dress arrived, the entire top portion had not been extended up it had been moved up. This has left the cups 1 inch above where my boobs actually go. I'm having to wear silicone boobs to fill in that area because of how much baggy it looks on the breasts. The whole dress was a complete disaster. There was a part of the dress that was sewn in incorrectly, and my seamstress had to take apart the whole skirt and re-sew it on in order for it to look normal. I had to spend an additional $600 with a seamstress just to make the dress wearable, and even after those alterations, I'm still not fully satisfied with how it turned out. Which is really disappointing because this dress should be everything and more, especially for the price. I reached out to Tatum respectfully explaining my concerns, but the response I received felt very impersonal and dismissive. It seemed more focused on closing the issue than actually addressing what went wrong or acknowledging the situation. It felt like she was taking all of the things I had said very personally, which is not a good look on a company if you get emotional about someone emailing you about some concerns. Not to mention that when she responds to emails and bad reviews, she uses ChatGPT. For such an important purchase, I expected significantly better quality, communication, and accountability. If I could go back in time, I would NOT come here! Yes, it seems like a very nice dress place but behind the scenes it's not.

    Photos
    Frankie Jane Couture Bridal - Versus what I got

    Versus what I got

    Frankie Jane Couture Bridal - Horrible sewing job

    Horrible sewing job

    Frankie Jane Couture Bridal - The original dress I wanted with very slight adjustments to the sleeves.

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    The original dress I wanted with very slight adjustments to the sleeves.

    David's Bridal - Orem location

    David's Bridal

    3.9(38 reviews)
    3.2 mi
    $$$

    This location and the staff were extremely helpful to me. After wanting to avoid them for being the…read moreonly location in Utah that anyone shops at, I ended up going there. And I'm glad I did. And I can see why it's the most popular place to buy at. I spent a couple appts there figuring out what my body sucked at looking good in, and what it looked ok in. The ladies were patient, and helpful, and respectful of my wishes. I'm a picky brat, and needed to be perfect, and honestly hated trying on dresses that made me feel less than perfect. But they didn't waiver in service, and the photo I posted with the blonde employee made me feel like I was important and that's all I wanted spending as much money as I did there and on this dress. They didn't rush me, which is an important thing because I need to add that I was still trying to decide if I even liked a dress right at closing time. They waited until I was done, and then locked up, never making me feel rushed. I loved my dress, and loved my experience. Also, the times I felt the most stressed while purchasing, was when I brought annoying friends or family. Go by yourself brides! Also, I didn't give 5 stars because of the ridiculous schedule the alterations lady had to work with. I had to take my dress elsewhere because of how limited her schedule was. Couldn't do it in time for my bridals or wedding, despite having my dress a month in advance. Also, it's weird they're closed 1 day of the week. Tuesday's? Really? Idk why but I had a lot of free time on Tuesdays, and they were never open those days.

    RUN FROM HERE. We were told we would have 2 same day appointments with no extra charge. One month…read morelater, returning for those appointments, they refused to honor what they said and what was on the receipt. They even attempted to up-charge for additional alterations after we were told it would be free. Shame on this store. No bride should ever have to feel this horrible for trying to find a dress. As I said at the start, RUN FROM HERE

    Photos
    David's Bridal - Orem location

    Orem location

    David's Bridal - Unopened foot pedals

    Unopened foot pedals

    David's Bridal - Lauren and Shanna are both in this photo helping me with the veil selection!

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    Lauren and Shanna are both in this photo helping me with the veil selection!

    Bridal Center - bridal - Updated May 2026

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