Quality of the work looks good! Quick install and responsive to inquiries. Seems very comparable,…read moreif not better, in value. Their showroom is convenient and has lots of choices. Very helpful staff!

This is a follow-up to previous entries regarding the deteriorating (extra expensive) carpet I got…read morein November 2025. After connecting with Simply Floors early 2026 because of the shredding carpet and after a couple of inspections and coordination with the manufacturer of the carpet, I now have the replacement installed (June 1, 2026). The installation was a good process this time and the carpet will most likely hold up very well. Good installation, done within a reasonable time frame and confirmation of details beforehand was achieved. Would have given 5 stars if this was how it went in the beginning. Although I wouldn't recommend one company over another, I would recommend solid communication with all involved, especially with the install crew and company together so everyone is on the same page from the beginning and not just futile lip service. Follow-up inquiries are also important. Would I work with this company again---probably, since they came through with corrections.

Cannot praise the team at Custom Flooring Specialists enough! Ari came out and talked us through…read moreall our carpet and tile needs, we went into their store and worked with their sales team to pick out materials, and Michelle was so communicative with us, once we accepted the quote, immediately got us on the books super fast. The actual team who installed the carpet was awesome, Riley was great to work with when installing our new baseboards, Luis did an excellent job on our bathroom tile, and Roger went above and beyond to make sure everything went smoothly. Truly you can tell these folks care about your project and their quality of work. Incredibly impressed with everyone involved. Will definitely be using them again when we change the rest of our flooring in our home. And would absolutely recommend them to anyone along the way!

Everyone at Custom Flooring was great to work with and the end result was just what we were looking…read morefor. Michelle is great, very easy to work with as well as her entire team. Thanks!

I had these guys come to do my flooring project & let me tell you. I've never seen a more…read moreprofessional team. They were on time everyday and took so much care to everything else in the house. I will call them again to take care of my rental property.

From the owner: I specialize in installation, repair, and sand and finish of solid hardwood flooring and…read morestaircases. I also provide installation of prefinished hardwood, engineered hardwood, LVP (luxury vinyl plank), and laminate flooring.

The crew was extremely kind and knowledgeable. Our new floor looks great! I would work with them…read moreagain in the future. I was referred to them by the Carpet Mill. The price was super fair for what we received!

Disappointing rush job didn't turn out great. The owner said it would take 4 days to sand, stain…read moreand seal the main floor so we made plans to stay out of town during that time - since this isn't a project that you can stay at home for. The crew finished in 1 day +2 hours the next day. They didn't mask off our new kitchen cabinets (or anything else) as they were supposed to so everything was covered in sanding dust. They left in a hurry without locking up the house. The front door was propped open with the key in the deadbolt and all of the lights left on. They left tools and trash inside and outside the house. The owner was apologetic afterwards but accepted zero responsibility for his crew. You might think they would check to make sure everything was done correctly before letting us know they were finished, but apparently there is no quality control. There are several areas that look bad - ripples across the floor, stain on the carpeting, a splotch of stain in the hallway and a long hair sealed into the kitchen floor. We will have to hire someone else to fix these areas since we can't trust this company to be in our house.

Wonderful!! Hung my very large painting in my stairwell, 2nd stories up. Evenly hung and perfect…read more Very professional and great price!

I hired Yury in May 2024 to fix my Front Door, after a contractor damaged it, trying to open it…read morewhile locked, not listening to me, when he left to go get parts, and I locked it while he was gone for a few hours. I was very nervous, because I was told that doors are very difficult to fix, and I learned this, by creating a project on Yelp, then interacting with multiple carpenters. I was beginning to get nervous, because I obviously couldn't leave my house or sleep with a broken front door! Luckily, I found Yury! Yury responded to my Yelp project, had 5 stars!, provided me with an estimate, communicated with me promptly via text - to schedule, arrived promptly on time, was friendly, and - even though it took him longer than his original estimate to fix, and I offered to compensate him accordingly - he refused my higher price! Very ethical, dependable, and he performed quality / reliable work. I trust Yury, and will definitely love to hire him again, and refer / recommend him! :-)

I had received a recommendation for this store for carpeting. They did not disappoint. I actually…read morehad picked out the carpet i wanted in another state, called Larry for Carpet Exchange. He sent someone up to our house to measure and gave me the timeline. The carpet came in quicker then promised and got the installer here soon after. Installation was done very well. I have no complaints and am now using them for some other product/projects.

I really can't say enough about how great Larry was to deal with. We were shopping carpet from…read moreacross the country as we decided at the last minute to update the carpeting in a house that was for sale. Larry worked with us to identify carpet brands we could see locally, helped identify what was available locally and helped identify a quality pad at a good price. It should end there, but there was a problem with the truck not having our carpet when it arrived the day before our installation. Problems happen, but how you handle them is what sets you apart. Within minutes of the problem I was contacted, they set expectations and clearly communicated what they were going to do on a saturday to better figure out how they could help me. Thanks to Jason & Larry this only led to a few hour delay. I couldn't be happier with Larry or carpet exchange.

Had them do a full repaint of all our ugly, greasy old wooden cabinets and it was a great…read moreexperience. Fantastic, quick communication with all our questions answered, a quick turnaround, and the finished product looks stellar. Very happy!

Abner and his team did an outstanding job on our project. They repainted walls and ceiling and…read morepainted our cabinets. They took great care of everything and the finished product looks amazing. Thanks Abner!

Jesse came out to the house, all precautions in check and kindly asked if needed to remove his…read moreshoes - class act. Was clear and explained what repairs he'd be doing and did a top-notch job on the repair - couldn't be happier. When you think of quartz or granite, you anticipate the repair expense to be high. We were pleasantly surprised at the cost and would highly recommended them for any future needs. Thanks Again!

I called Mark for a quartz countertop repair (a poor Richmond build that needed correction) Got…read moredetails of how they would repair, he sent an estimate - then never returned any of my calls or texts for a month. Ghosted me. I gave up!